BMW of Freehold

Great Service The service advisor Allen Gin explained to me every detail about how important of recall services need to do, and the technician Kang Peng did great j The service advisor Allen Gin explained to me every detail about how important of recall services need to do, and the technician Kang Peng did great jobs to my car every time. They both make me to get strong confidence to BMW and dealer of BMV freehold !! More

Great experience purchasing 2018 model 4 convertible I dealt with Mark Ongsako at Freehold BMW. He is a thorough sales consultant who answered every question precisely and if he did not know he told me h I dealt with Mark Ongsako at Freehold BMW. He is a thorough sales consultant who answered every question precisely and if he did not know he told me he would find out and he did. He set up our insurance company and our financing meeting. One of the best car salesman I have ever worked with. More

Incredible Experience Kang and Allen were both really helpful in helping us to recharge our key. We were really panicking when the battery to our key started to die, and th Kang and Allen were both really helpful in helping us to recharge our key. We were really panicking when the battery to our key started to die, and the two of them did a great job to reassure us on what to do, and also in replacing our keys for free! Normally, this is a service that costs $20+, so we really appreciated the service. They were both very personable and we highly recommend anyone to them. More

Online sales team not effective - lower you expectations! Very poor online sales experience. Rep not timely with simple requests for additional information regarding the condition of the car. Carfax was sho Very poor online sales experience. Rep not timely with simple requests for additional information regarding the condition of the car. Carfax was showing an accident. Online rep kept promising a response but never got back to me after 4 days of asking. In the end, the car was sold. I escalated my poor experience to management and was told cars sell all the time and my request for more information cause the delay and was my fault. As a customer courtesy, I was offered a vehicle for $20,000 more and wasn’t even close to the model I had initially asked about. I did escalate to GM and he responded appropriately. Not sure if the issue is fixed but lower your expectations and you’ll be fine – I think. More

***** As usuall best experince ****** Allen Gin is the best service advisor I have ever worked with all over USA. He goes out of his way to be helpful. He is extremely knowledgeable, profe Allen Gin is the best service advisor I have ever worked with all over USA. He goes out of his way to be helpful. He is extremely knowledgeable, professional and at the same time, caring. I would recommend him to anyone in need of service at BMW of Freehold. Also They have the best loaner cars, and when I go there I feel I am surrounded by my family. More

Great place DCH BMW of Freehold This dealership is top notch! Mark went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his This dealership is top notch! Mark went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a car the process was absolutely painless. I would highly recommend Mark Ongsiako and BMW of Freehold to anyone who is looking for a new or used BMW. More

Outstanding Service! I always have my car serviced at Freehold BMW. They always provide excellent quality of work and always deliver outstanding service! That's why I take I always have my car serviced at Freehold BMW. They always provide excellent quality of work and always deliver outstanding service! That's why I take my car to no other place but Freehold BMW. More

Love Freehold BMW Monica levebthal is absolutely awesome. She went above and beyond with my lease and then my purchase. She has tremendous knowledge of the product and Monica levebthal is absolutely awesome. She went above and beyond with my lease and then my purchase. She has tremendous knowledge of the product and is a terrific salesperson. She's honest and beyond funny. I've recommended her and your dealership to many of my friends. More

Great dealership Anthony was wonderful. He was extremely knowledgeable and helpful. I am not ready to make a purchase now but will be returning to Freehold BMW in th Anthony was wonderful. He was extremely knowledgeable and helpful. I am not ready to make a purchase now but will be returning to Freehold BMW in the near future. Thank you. More

Seamless Shopping Experience Our experience at freehold BMW was amazing to say the least. Our salesperson was Monica and she did a fantastic job. She made everything go very smoo Our experience at freehold BMW was amazing to say the least. Our salesperson was Monica and she did a fantastic job. She made everything go very smooth and quick. We usually hate shopping for a new car but this was nothing like we ever experienced. We highly recommend Freehold BMW and Monica if you are looking for a smooth and easy shopping experience. More