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BMW of Freehold
Freehold, NJ
2,151 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,151 reviews
November 28, 2017
Outstanding services! Allen gin and Kang Peng customer service and knowledge of BMW is of the highest caliber. Their skills include superb attention to details, they are fr Allen gin and Kang Peng customer service and knowledge of BMW is of the highest caliber. Their skills include superb attention to details, they are friendly and wonderfully patient. More
by JoAlF4
Employees Worked With
Kang Peng, Allen Gin
November 24, 2017
Don't bother buying extended warranties it will never cover It is clear that technology has made these vehicles pretty much not needing any service from the dealerships as in the past, it boils down to even the It is clear that technology has made these vehicles pretty much not needing any service from the dealerships as in the past, it boils down to even the services "suggested" by the manufacturer are not really necessary as per the dealer advisors. When I bought the extended warranty the lady at the cash desk said, just on a simple break damage you will clear the expense, it is well worth it. My story starts back in January 2016 when my BMW 535 started making grinding noise on the breaks which was not good at all and requested an appointment for service, as you all know there is never an appointment when you need it, but when there is an opening at the dealership. Brought the vehicle in and requested to also do what it showed it was on the manual's Standard Scope Service based on the mileage: Vehicle Check, Air Cleaner Service, Brake Fluid Service, Coolant Service, Engine Oil Service, Front Brake Service, Micro-filter/Cabin Filter Replacement, Rear Brake Service, Wiper Blade Replacement (Front) The answer was: I apologize for the delay. I checked if the vehicle is due for any regular maintenance and it is not due at this time. Everything on the vehicle is up to date. I will let you know when the other repairs are completed. Now the meaning of due gets blurred and delayed very conveniently by the dealership, the quick assessment was the breaks in the front were busted and all due to a caliper failure. which made the whole thing disqualify for any kind of "under warranty" service. So I got nailed for calipers, rotors, breaks and so on. There was never a warning signal from the computer sensors of the car showing any warning regarding the breaks, only my common sense made me bring it in. Needless to say very apologetically the dealership washed their hands and even as the vehicle, according to the manufacturers warranty required break service, THERE WAS NOTHING THEY COULD DO. Excuse me but charge me for the caliper part of the invoice but the rest is supposed to be under warranty. I tried to communicate with them as follows:"I would also appreciate if you get me the disclaimer for the caliper issue in the extended program, as I could not find it. as you may imagine once the caliper breakdown, and the break pads start to rub off the rotor the sensor should have been triggered and the warning should have been present to warn the consumer of the issue at hand, wouldn't you agree? hence there would not be any damage done to the rotor" By the way BMW the manufacturer is even worst to respond as they don't really have anybody interested in hearing your issues as a consumer, where a brand of this caliber should have been all over this. I have moved on and will never buy a BMW again just for the lack of respect and interest the manufacturer showed. More
by jucalo
Employees Worked With
Mike Rossi
November 22, 2017
Purchased a certified 750 series BMW dealer has given me the best experience in buying a car. Service levels from client advisor finance and we’re above and beyond the 5 stars ratin BMW dealer has given me the best experience in buying a car. Service levels from client advisor finance and we’re above and beyond the 5 stars ratings. All the details were described thoroughly out my experience More
by Yap
November 21, 2017
Chris was great Fantastic salesman, great place, Russ was great, I will come back next time to by wife a car. Chris was great and explained everything to me. Fantasti Fantastic salesman, great place, Russ was great, I will come back next time to by wife a car. Chris was great and explained everything to me. Fantastic More
by David956
November 15, 2017
2004 BMW 325 CI Convertible I brought my BMW into service the other day for a service engine soon light on. Justine was my Advisor .This car is my everyday driver for work so dow I brought my BMW into service the other day for a service engine soon light on. Justine was my Advisor .This car is my everyday driver for work so down time is not good. I checked my car into service greeted by Justine she not only got me on the road quickly but got my diagnosis done quickly. It was a stuck thermostat that needed to be replaced. Not only was the Service delivered in a timely fashion the pick up and pricing was more then fair. I love the honesty I receive there and will always recommend this store for fair pricing and great quality of work. My baby was washed cleaned and ready on time!! I was also introduce to Frank the Service and Parts Director, it always a pleasure to deal with People who engage their customer in a professional manner. Frank thanked me for my business and handed me his card for any future questions i might have Bravo!!!Love this Store More
by richjakubowski64
November 14, 2017
Look no further Just bought our 2 BMW from Frank Catania at Freehold BMW and couldn’t be happier! Everyone is so friendly and accommodating! We will never shop anywhe Just bought our 2 BMW from Frank Catania at Freehold BMW and couldn’t be happier! Everyone is so friendly and accommodating! We will never shop anywhere else. More
by Amgegg1
Employees Worked With
Frank Catania
November 10, 2017
BMW of freehold Mr. Fash was fantastic! This gentleman is attentive and aware of his clients satisfaction. He is on top of his game! He’s as asset to BMW of Freehold! Mr. Fash was fantastic! This gentleman is attentive and aware of his clients satisfaction. He is on top of his game! He’s as asset to BMW of Freehold! Thanks so much Mr. Fash, definitely 5 stars out of 5 More
by Adolfodiaz
Employees Worked With
Carissa Baratta, Chris Fash
November 05, 2017
BMW Chris fash Chris was amazing, we weren’t going to buy a car that day, but Chris made the experience amazing and smooth, we bought the car that day because Chris Chris was amazing, we weren’t going to buy a car that day, but Chris made the experience amazing and smooth, we bought the car that day because Chris and only Chris. Dealership was super nice. Russ was fantastic too. More
by Sgeddada
November 02, 2017
BMW X5 Mark my salesman was a pleasure to work with. He made the whole process from the time I walked through the door a very easy and enjoyable one. Thank y Mark my salesman was a pleasure to work with. He made the whole process from the time I walked through the door a very easy and enjoyable one. Thank you BMW of Freehold. This was my first BMW and I will probably be a life long customer from here on out More
by John
Employees Worked With
Mark
October 31, 2017
Stress Free I have to give John Schaible a five star review. The experience of our first lease was as outstanding as our salesman. Highly recommend John for his I have to give John Schaible a five star review. The experience of our first lease was as outstanding as our salesman. Highly recommend John for his knowledge and no pressure sales approach. If you are looking for a BMW, look for John Schaible to put you in the car of your dreams. More
by SusieQ257
Employees Worked With
Nick Schaible
