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BMW of Freehold
Freehold, NJ
2,151 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,151 reviews
December 15, 2017
Too many people sitting around doing nothing I had my 645ci car towed here recently. I was not familiar with this dealership as I am from out of town. I entered the dealership while the car was I had my 645ci car towed here recently. I was not familiar with this dealership as I am from out of town. I entered the dealership while the car was still on the tow truck. I explained to a female service person that my car was not accelerating at all. We asked where we should have the tow truck driver unload the car.She told us just drop it right where it is. We did so only to have someone in the sales garage belittle the driver for dropping it there. After that it took a long time for someone in service to help us. We were told that we could rent a car and only the first 24 hrs would be covered. He (Greg) then said that they would look at the car to see if they could ascertain the problem. This was after telling us that the SMG transmission was a terrible one. That took a long time. Finally Greg told us the SMG module was burnt out. He suggested we have it fixed and wait. Well, it took over an hour, but finally the car was fixed. He told us it was being washed. A half hour later he walked me to the cashier. I paid and asked where the car would be. She said in the covered service area. We walked there to find no car. It was in the lot blocked by two other cars. God only knows how long it had been sitting there. 4 hours total in the dealership! So many of the service personnel were doing nothing but hanging around in a big group. Very terrible experience overall. More
by nancyg
Employees Worked With
December 14, 2017
best of the best the best service department that anyone can find.. the loaner car was perfect. the expertise of service is second to none. after service ta car came o the best service department that anyone can find.. the loaner car was perfect. the expertise of service is second to none. after service ta car came out clean as a wisle More
by king
Employees Worked With
Frank Ghusson, Laude Arnaldi
December 14, 2017
Excellent sales by Nick Lichaa Went to Freehold BMW to purchase a preowned vehicle with a recommendation to see Nick Lichaa. With his input and excellent customer experience we put Went to Freehold BMW to purchase a preowned vehicle with a recommendation to see Nick Lichaa. With his input and excellent customer experience we put together a quick and easy transaction. While the entire car purchasing can be grueling, he made it efficient, as well a pleasure to work with. If you are interested in a BMW I would highly recommend Nick Lichaa. Thank you Kevin Coral Pools LLC More
by 13 BMW
December 14, 2017
The best Nicholas Lichaa is the best salesperson I have ever dealt with in all of my years of purchasing cars. He help me from the time I stepped through door. Nicholas Lichaa is the best salesperson I have ever dealt with in all of my years of purchasing cars. He help me from the time I stepped through door. He is very friendly and never tried to pressure me to buy a car. I purchased the car that I came to review. He is an asset to BMW OF FREEHOLD. The finance dept was great too. More
by INSIDEMAN3
December 13, 2017
Excellent service by BMW Freehold BMW provides excellent service from the initial contact, through the sales process, and to maintaining you vehicle. Our sales person, Mark Ongsiako w BMW provides excellent service from the initial contact, through the sales process, and to maintaining you vehicle. Our sales person, Mark Ongsiako was extremely knowledgeable and helpful. The finance person, Robert Sullivan was very easy to deal with. More
by Hammer
Employees Worked With
Mark Ongsiako, Robert Sullivan, Jessica Villamena
December 13, 2017
Amazing experience!! my mother purchased a car from Nicholas Lichaa, he provided us with an experience compleatly unexpected. After being a Lexus customer for the last 10 my mother purchased a car from Nicholas Lichaa, he provided us with an experience compleatly unexpected. After being a Lexus customer for the last 10 years, we didn’t know anything else. Nicholas Instantly became part of the family, making us his only priority. Not only was the pricing at BMW of Freehold was amazing, but the responsiveness and Care well beyond expectations his care threwout the process was amazing. Thank you for making the sales experience simple and Personable. I highly recommend Mr.Lichaa! More
by Keywest11
Employees Worked With
December 07, 2017
Customer service is not gone it's here at Freehold BMW! I visited this dealership looking for a lease on BMW X5. My client advisor was Steven Semo he is exactly what a car salesmen should be. He was honest I visited this dealership looking for a lease on BMW X5. My client advisor was Steven Semo he is exactly what a car salesmen should be. He was honest and to the point ,no runaround or deceitful tactics.He was able to answer all my questions(and some I didnt know I had) about the vehicle, extremely knowledgeable about the vehicle and it's options. He even went out of his way to show me information on special options I was looking for. I look forward to purchasing all my BMW s from him. Way to go Mr.Semo! More
by Tonygx5
Employees Worked With
Mr Steven Semo
December 01, 2017
Very accommodating Orville was Very accommodating and professional this is my second car with him... I also highly recommend him to my Friends and family...great man Orville was Very accommodating and professional this is my second car with him... I also highly recommend him to my Friends and family...great man More
by Frankie7
Employees Worked With
Orville Bynoe
December 01, 2017
Excellent Experience I picked up my second 5 Series from Nick Lachaa today and could not be more thrilled! Nick is by far the best salesman I have ever worked with and wo I picked up my second 5 Series from Nick Lachaa today and could not be more thrilled! Nick is by far the best salesman I have ever worked with and would recommend him and BMW of Freehold to anyone I know. Thanks for the great experience! More
by Renee
Employees Worked With
December 01, 2017
New Car Experience My client advisor, Orville Bynoe, provided an excellent new car experience. He worked with me in a way that I felt comfortable and educated as we look My client advisor, Orville Bynoe, provided an excellent new car experience. He worked with me in a way that I felt comfortable and educated as we looked at my options for the purchase of my new BMW. I will recommend him to friends thinking about a new car. Thank you More
by Thanks
