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BMW of Freehold
Freehold, NJ
2,151 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,151 reviews
December 29, 2017
Third car experience Great experience as always. Chris Fash was excellent in helping me get the car that i wanted. Love my new car and will be back again in 3 years. Great experience as always. Chris Fash was excellent in helping me get the car that i wanted. Love my new car and will be back again in 3 years. More
by Noodle205
Employees Worked With
Monica Beierschmitt, Chris Fash
December 28, 2017
Nick Lichaa all the way!!!!!!!!!!! Nick Lichaa is the salesman you need to see for your next BMW lease or purchase!!!! BMW of Freehold is a fantastic facility. The fabulous experience d Nick Lichaa is the salesman you need to see for your next BMW lease or purchase!!!! BMW of Freehold is a fantastic facility. The fabulous experience doesn’t end with the buying experience When you come in to service your vehicle the pleasantries continue with my favorite service advisor Tony Sciacca! More
by CandCsal
December 28, 2017
General service Allen was very nice and explained the process thoroughly. I received a loaner car while my car was in for service. The no hassle experience. I would Allen was very nice and explained the process thoroughly. I received a loaner car while my car was in for service. The no hassle experience. I would recommend Allen for all service at BMW of Freehold. More
by Norman Hsieh
Employees Worked With
Allen Gin
December 27, 2017
great sales I received a quote from John. Next day I went to another dealer to make sure I was getting a good deal. The Open road dealer said, "Freehold was ly I received a quote from John. Next day I went to another dealer to make sure I was getting a good deal. The Open road dealer said, "Freehold was lying about the number "they are not going to take a loss" If they are, I will come back to you. Did not go back to Open Road in Edison. . I purchase many cars in the past, and I was very happy with the deal on the lease from BMW Freehold. More
by rthide
Employees Worked With
John Galante
December 27, 2017
Salesmanship and knowledge I gave the dealership 5 stars only because of John Galante. I was interested in the 2014 650ix I was assigned a salesman who no longer works at BMW of I gave the dealership 5 stars only because of John Galante. I was interested in the 2014 650ix I was assigned a salesman who no longer works at BMW of freehold. He had no knowledge of the 650ix. I was so frustrated that every time I asked a question he would have to ask John galante who was in the genius position. I asked the manager to please have John assist me instead of the assigned salesman. John is highly knowledgeable, patient and professional. I bought my Bmw at freehold because of john. After I took my car Home John followed up with me answering any questions I had. I told the GM is a keeper n i was glad to see he was promoted to salesman. I will highly recommend john to my friends! More
by Chasluc
Employees Worked With
John Galante
December 23, 2017
Thais is how car buying should be. I took us less then 1 hour from the time we walked in to the dealership to the time we drove off in a brand new car. Orville was really knowledgeable I took us less then 1 hour from the time we walked in to the dealership to the time we drove off in a brand new car. Orville was really knowledgeable and did understand our needs. We came prepared with numbers and were ready for hard negotiation. Once we gave him our $$$ he just agreed and we signed papers. Unbelievable car buying experience. More
by Btraveler
December 20, 2017
Great job, especially by Nick. Totally honesty and integrity Nick was awesome. Total honesty and integrity in his approach. His follow up skills were great and he ensured the deal got done. Great job! Nick was awesome. Total honesty and integrity in his approach. His follow up skills were great and he ensured the deal got done. Great job! More
by Foxylady
December 20, 2017
Service and Maintenance Allen Gin and Erik Raabe deliver the best service each and every time I go in. They both go above and beyond to make sure I am 100% happy. They are bo Allen Gin and Erik Raabe deliver the best service each and every time I go in. They both go above and beyond to make sure I am 100% happy. They are both extremely knowledgeable as well as friendly. We have developed a great relationship over the years. I would highly recommend BMW of Freehold. More
by CF4LIFE
Employees Worked With
Erik Raabe, Allen Gin
December 20, 2017
Amy and Chris These guys are absolutely awesome!! I had special circumstances and they found a solution to my problems. I would recommend Amy and Chris includin These guys are absolutely awesome!! I had special circumstances and they found a solution to my problems. I would recommend Amy and Chris including this dealership to my family and friends!! I love my new car!! Special thanks to Amy!! More
by Michael.quag
December 18, 2017
BMW 320xi This is my third BMW from BMW of Freehold. I worked with Mark for many weeks until we found the car and payment that worked. Mark , Nowell and John M This is my third BMW from BMW of Freehold. I worked with Mark for many weeks until we found the car and payment that worked. Mark , Nowell and John M were great. Looking for the next BMW. More
by Vper62081v
