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BMW of Freehold
Freehold, NJ
2,152 Reviews
Welcome to BMW of Freehold
Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!"
Thanks for visiting our Lithia store.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,152 reviews
July 16, 2018
Great service Superior service 1st Class treatment Allen Gin is a gentleman who goes above & beyond to provide awesome service The young men who work in servic Superior service 1st Class treatment Allen Gin is a gentleman who goes above & beyond to provide awesome service The young men who work in service are very polite & efficient The “tire expert is always so friendly & kind Fernando is a genius More
by Lola1025
Employees Worked With
Angela in the cashier area is the kindest, warmest most sincere young lady you could wish to meet!, Orville Bynoe, Allen Gin
July 06, 2018
One word EXCELLENT!!! My salesperson, Richard Henriquez was a pleasure to deal with. He knew his product, got us the car we wanted and an all round gentlemen to deal with My salesperson, Richard Henriquez was a pleasure to deal with. He knew his product, got us the car we wanted and an all round gentlemen to deal with. More
by darguy1945
June 28, 2018
New car purchase I visited Freehokd bmw this past Saturday At that timeI was introduced to Kyle Gries. He was professional, courteous and very helpful putting me in m I visited Freehokd bmw this past Saturday At that timeI was introduced to Kyle Gries. He was professional, courteous and very helpful putting me in my dream car . I would highly recommend Kyle and this dealership to fill all your auto needs. More
by Elipper76
Employees Worked With
Kyle Gries
June 27, 2018
Kyle is great! I would definitely recommend Kyle, he is professional and extremely knowledgeable. Kyle was patient will all my questions and helped to make the best I would definitely recommend Kyle, he is professional and extremely knowledgeable. Kyle was patient will all my questions and helped to make the best deal possible More
by Ahcometipiace
June 23, 2018
Excellent service and communications Excellent service byBMW assist. Road service. Towing and by the dealership Was able to get timely service and arrangements to pickup the car in gr Excellent service byBMW assist. Road service. Towing and by the dealership Was able to get timely service and arrangements to pickup the car in great condition More
by Satya
Employees Worked With
Frank Ghusson
June 22, 2018
2007 Z4 Service Tony was honest and thorough. He kept you informed throughout. Explained what was needed to correct the issue and labor involved. Issue was diagnose Tony was honest and thorough. He kept you informed throughout. Explained what was needed to correct the issue and labor involved. Issue was diagnosed and corrected. More
by Jvp2838
Employees Worked With
June 15, 2018
Excellent Sales Service:Bought Two New BMWs from Nick Lichaa Our sales expert, Nick Lichaa, was excellent. Totally professional; great guy; very diligent. I came in to BMW Freehold to buy an X3 for my wife. Our sales expert, Nick Lichaa, was excellent. Totally professional; great guy; very diligent. I came in to BMW Freehold to buy an X3 for my wife. That experience (and car) was so outstanding, that I returned to Nick a month later and bought a 530 for myself. I had never purchased a BMW before. Ask for Nick. More
by frank
June 13, 2018
Great Service Department!! Best service experience I've EVER had. This is the first BMW I've ever leased from this dealer, and it's because of the EXCEPTIONAL service that I an Best service experience I've EVER had. This is the first BMW I've ever leased from this dealer, and it's because of the EXCEPTIONAL service that I and my car receives, i'll be back for again when my kids start driving and need a cars. They're head and shoulders above all others. More
by Judith's BMW
Employees Worked With
Tsunao Otani , Allen Gin
June 11, 2018
Excellent Dealer for USED as well as NEW I have been driving a BMW since 2011. Actually went to Germany to pick up my car. When it came time to trade it in and get another, I decided to get I have been driving a BMW since 2011. Actually went to Germany to pick up my car. When it came time to trade it in and get another, I decided to get a used 528 this time. I looked all over and BMW Freehold had the MOST and the BEST selection of 3-year old 5s with low mileage. When I arrived late on a Thursday night, I was greeted my Kyle Gries. As I approached the cars, they looked way BETTER in person than they did online. They had a dozen 2015 5-series sedans, with 20k to 30k miles. All were in incredible shape. Carfax showed the cars were leased there, serviced there, and returned there. In under 90 minutes I took a test drive, Kyle had presented a good offer on my trade, plus a good offer for my new car. Paperwork was signed. I picked the car up a few days later. Their detail team had it looking brand new. Call Kyle, he will take care of you. More
by chrisfreight
Employees Worked With
Kyle Gries
June 08, 2018
Horrible service Left car on a Sunday night for a convertible sensor. Got it back Wednesday and it was filthy. Noticed a receipt left in the car. Looks like someone us Left car on a Sunday night for a convertible sensor. Got it back Wednesday and it was filthy. Noticed a receipt left in the car. Looks like someone used my car to go get pizza the day before it was ready. The service paperwork showed 25 miles were put on the car. Called the dealer and sent them pictures of the car and pizza receipt. Their answer was there was a mistake on the paperwork and they only put 3 miles on the car and the receipt fell out of the pocket of the technician who worked on the car. They offered to rewash the car. Does anyone buy this explanation. How about showing the cctv footage to back up your story More
by Bill1074
