Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Freehold
Freehold, NJ
2,152 Reviews
Welcome to BMW of Freehold
Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!"
Thanks for visiting our Lithia store.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,153 reviews
December 31, 2018
2nd time car buyer This is the second car I have purchased with Monica. She makes it so easy. She get right to the bottom line no back and forth which is what has made This is the second car I have purchased with Monica. She makes it so easy. She get right to the bottom line no back and forth which is what has made car shopping so frustrating for me. Monica is upfront and honest which is most important to me. I look forward to my next purchase with her especially since my daughters will be driving in a few hrs. Tiffany Alders More
by TiffanyCryatal
Employees Worked With
Monica Beierschmitt
December 31, 2018
Purchase X3 Nick Sciarappa was awesome. He was easy to work with and took the time to explain everything to me. Although it was new years eve he did not make me Nick Sciarappa was awesome. He was easy to work with and took the time to explain everything to me. Although it was new years eve he did not make me feel rushed in any way. He saw me through the process right to Financing and even walked me out to my new car. He is a true professional and a great resource to bmw if freehold. I will definitely tell my friends to deal with him and I will also be back. More
by Pat David
Employees Worked With
Nicholas Sciarappa
December 31, 2018
Still unresolved Nicholas S was extremely attentive in th beginning. We did a lot of business over the phone. When I finally left with my lease I arrived home and noti Nicholas S was extremely attentive in th beginning. We did a lot of business over the phone. When I finally left with my lease I arrived home and noticed there was not keyless entry which I was told it had. I was also promised Sirius for a year which I still don’t have and the back wiper came off the very first time through the car wash. The drivers side mat keeps coming loose and impedes my driving in many occasions. I relayed the issue of the keyless entry which Nic promised to get me in it the cat I wanted.. That promise was never realized and was told through a late night text that it couldn’t be done as per Dori Dado. I’ve tried numerous calls and emails to no avail. This issue is not resolved and I’m very disappointed in the was it’s been handled. This is my 4th BMW and I’m extremely upset and would like to know just who can help me. More
by DWRN
Employees Worked With
Other Employees :
An internet sales person who’s name escapes me. She lives in Forked River , Nicholas Sciarappa
December 28, 2018
Great experience BMW of freehold has been my dealership of choice for the past 10 years. I have bought 3 cars from them and about to get my 4th. Monica is the best s BMW of freehold has been my dealership of choice for the past 10 years. I have bought 3 cars from them and about to get my 4th. Monica is the best sales person and always takes care of me even on her days off. She always goes above and beyond for me as well as my friends who I have referred to her. More
by Devk
Employees Worked With
Monica Beierschmitt
December 28, 2018
All around great service I've been going to BMW of Freehold for almost 10 years now, primarily due to the people and service. Whether it's for a purchase or service, it's alwa I've been going to BMW of Freehold for almost 10 years now, primarily due to the people and service. Whether it's for a purchase or service, it's always a stress free experience and everyone there consistently delivers a high level of service. More
by Amyd
Employees Worked With
Monica Beierschmitt
December 23, 2018
Great experience Thanks Chris, John and Dan for a great experience.. you all made me feel very comfortable. From the moment I walked in. Love the new BMW Thanks Chris, John and Dan for a great experience.. you all made me feel very comfortable. From the moment I walked in. Love the new BMW More
by Joe1366
December 22, 2018
Extremely Unprofessional Leadership(General Sales Manager) Left numerous emails, voice messages and messages with the front desk but this unprofessional person did not even bother to return any of my calls or Left numerous emails, voice messages and messages with the front desk but this unprofessional person did not even bother to return any of my calls or emails. I purchased a new vehicle from this dealership, my sales adviser was very helpful and professional at the time of the sales transaction but the dealership was not able to deliver on their promise of getting all of my paperwork completed within 30 days. So I decided to reach out to the GM thinking he may be able to step in and get the issue resolved but he is the most unprofessional person at the dealership. More
by Adam_NJ
Employees Worked With
December 20, 2018
Excellent all the way Have been coming to this leadership 10 years and my sales person Chris Fash offers the family outstanding service.new finance manager Nicholas was eff Have been coming to this leadership 10 years and my sales person Chris Fash offers the family outstanding service.new finance manager Nicholas was efficient. More
by Prasanna
December 18, 2018
Enjoyable Experience Kyle was pleasant to deal with. We were very specific about what we wanted and he was able to deliver. Our initial purchase and subsequent pick up w Kyle was pleasant to deal with. We were very specific about what we wanted and he was able to deliver. Our initial purchase and subsequent pick up went very smooth and quick. This is the second car we got through Kyle and would not hesitate to use him again. Our finance associate, Mike, was also very helpful. He was not pushy and was able to get us a good deal on the tire/windshield/dent package (which we originally did not want). He made us realize what a good investment it would be, and the price was well worth it. Because of these great associates, we recommend Freehold BMW. More
by Ears07
December 18, 2018
Nicolas was excellent Went in. Picked the suv and sedan. Told Nicolas our budget. He made it happen. No hiccups no gimmicks. Upfront and straight as business should be. Tim Went in. Picked the suv and sedan. Told Nicolas our budget. He made it happen. No hiccups no gimmicks. Upfront and straight as business should be. Time is the most valuable asset we have and I’m glad they didn’t waste mine. They have my business and my families. More
by mohamedshariffdmd@gmail.com
Employees Worked With
Nick Marchesani
