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BMW of Freehold

Freehold, NJ

4.9
2,155 Reviews
Welcome to BMW of Freehold Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!" Thanks for visiting our Lithia store.
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,155 reviews

May 01, 2019

Thank you Nick M I had the oppportunity to meet Nick Marchesani in January 2019. I initially came in because I was interested in a pre-owned 535 with ultra low miles. More

by Maggie_P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Marchesani
May 01, 2019 -

BMW of Freehold responded

Maggie, thank you for this review. Experiences like yours could not make us any more happy! We are glad to have Nicky and be able to meet your needs in order to continue to earn your business. We look forward to seeing you again!

May 01, 2019

First time BMW purchasers This is the first time we purchased a BMW. We had lots of questions but also did our homework. Mark Vicens worked with us and clearly knew his product More

by TammyM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bustling dealership - very professional staff from front desk to sales to management. Great car buying experience.
May 01, 2019 -

BMW of Freehold responded

Tammy, thank you for the review. We are glad to have been of service to you and we hope you enjoy your X3!

April 30, 2019

Great from start to finish Kyle and his manager were a pleasure to work with in purchasing our new car. Kyle knew the car and all of it's features and the pricing was aggressiv More

by Cheryl G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Gries
May 01, 2019 -

BMW of Freehold responded

Cheryl, thank you for the review. We are glad to hear about your purchasing experience and we are glad to have been the facility to meet your needs. We look forward to seeing you again!

April 30, 2019

BMW 5 Series lease If you are looking on fare and square deals on BMW do not look any further and contact Maria ASAP. She is extremely experienced and without playing an More

by Val291
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Shouldice
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2019 -

BMW of Freehold responded

Val, we appreciate the great review. We are glad to hear the kind words you have for Maria. We strive for excellent customer service and our dedicated staff provide it! We hope to see you again!

April 28, 2019

Exceptional experience Nicky was not only keeping our best interest in mind with selecting a car that would best suit our needs but was exceptional in all aspects! Well mann More

by Rayq2682
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Lichaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Marchesani
Apr 29, 2019 -

BMW of Freehold responded

Thank you so much for the excellent review! I am so flattered to see such a great list of things you liked about the service you received. We look forward to taking care of any future needs that may arise!

April 25, 2019

Excellent We had a wonderful experience with Nick M. He was patient and helped us find the right car within our budget. He allowed us as much time as we needed More

by Jen P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Marchesani
Apr 26, 2019 -

BMW of Freehold responded

Thank you for this great review and kind words about Nick! Our staff strives to be helpful, courteous, and patient, and we are glad to hear that Nick was no exception during your visit. We appreciate your recommendation, and hope that you enjoy your new car!

April 23, 2019

No hassle Nick was great did not give me the run around. I’m a shopper I shop prices worse than anyone I’ve ever encountered. Just my personality. Nick did not More

by Robbierob123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Marchesani
Apr 23, 2019 -

BMW of Freehold responded

We love reading reviews like yours! Thank you for taking the time to provide us with positive feedback! Our dealership works hard to provide exceptional service and prices to our guests, and employees like Nick help make that happen. Thank you for your business, and we hope to see you back soon!

April 18, 2019

A Pleasure to Deal With Maria is atypical among car salespeople. She is a straight shooter who does not hide the ball or play games. She comes out of the blocks with her bes More

by MG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Shouldice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Cerillo Sr
Apr 19, 2019 -

BMW of Freehold responded

Thank you for your loyalty to DCH BMW of Freehold! We appreciate the time you took to leave us a wonderful review! We will make sure to pass the compliments along to Maria. We look forward to working with you in the future!

April 17, 2019

Extremely pleasant experience I have had my fair share of ok, good and terrible experiences at dealerships but BMW Freehold was an amazing experience! I never felt like I was hassl More

by jessinthegen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Lichaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2019 -

BMW of Freehold responded

Thank you for this excellent review! We strive to provide top-notch service that is quick, efficient, and hassle-free, and we are glad this was the case during your visit! We appreciate your kind words about Richard and Nick, who are amazing staff members who are dedicated to making sure you leave the facility satisfied with your purchase. Congrats on your new car!

April 16, 2019

excellent maria makes buying/leasing a new vehicle easy, without hassles and no aggravation the entire staff is helpful and attentive to your needs we hav More

by sweet truck x5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Shouldice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Sciarappa, John McBride
Apr 16, 2019 -

BMW of Freehold responded

Thank you for the five-star review and the shout out to Maria! We're happy to hear that our team was able to provide hassle-free service. Thank you for your loyalty to our dealership!

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