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BMW of Freehold
Freehold, NJ
2,088 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,088 reviews
September 04, 2024
Absolute worst customer service. They put temporary tags on the car I bought but haven't provided permanent plates yet; it has been a month now. The temporary tag is expiring and I c They put temporary tags on the car I bought but haven't provided permanent plates yet; it has been a month now. The temporary tag is expiring and I can't get a straight answer on how can I drive the car past that point. It appears I won't be able to drive the car to work and they are doing nothing. More
by burqidaak
Verified CustomerEmployees Worked With
This was all done through the Internet
September 04, 2024
BMW of Freehold always exceeds my expectations. Management, sales, service and finance are all top notch. Management, sales, service and finance are all top notch. More
by ANGELA36
Employees Worked With
Other Employees :
Fernando Lema-Hasing
September 04, 2024
My salesman was such a jerk, tried to screw me 3 times! The only reason I bought my car there was because they gave me the most $ on my trade, else I would have NEVER bought a car from this place! So rude The only reason I bought my car there was because they gave me the most $ on my trade, else I would have NEVER bought a car from this place! So rude to treat women like we are stupid! Sad a women can't buy a car w/o a man there! More
by CHIPNOSE76
Employees Worked With
September 03, 2024
Anthony was great very helpful I wish we could of got the bmw bag but ihe was great none the less bmw bag but ihe was great none the less More
by TYROSARIO88
September 02, 2024
Mike is Awesome! He was very patient with me and gave me his full attention even though it was an extremely busy day at the dealership. His professionalism is top-not He was very patient with me and gave me his full attention even though it was an extremely busy day at the dealership. His professionalism is top-notch. I felt comfortable with him through the whole process and I didn’t feel pressured at all. He was genuinely excited for me when I decided on the car (4 series Grand Coupe). Couldn't be happier with it! I had a great experience and highly recommend him! More
by LU
August 31, 2024
Extremely helpful, kind and made the whole process so easy and enjoyable. Couldn’t be happier easy and enjoyable. Couldn’t be happier More
by BAYLEIGHFOBES
August 31, 2024
Very knowledgeable and Mark was great to work with, very direct and made the process was so easy. direct and made the process was so easy. More
by Pathayward.ph
August 30, 2024
The transaction was very smooth but had to wait an extended period of time for the car to come out of detailing extended period of time for the car to come out of detailing More
by PINOTGRIGIO420
August 30, 2024
John made the deal super easy, I actually bought two cars. I would recommend John and this dealership to friends and family cars. I would recommend John and this dealership to friends and family More
by STEPHEN.ARBACHESKY
August 29, 2024
Mark took the necessary time to explain the working of the new car. He was polite and courteous. the new car. He was polite and courteous. More
by JSTEIN50
