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BMW of Freehold
Freehold, NJ
2,155 Reviews
Welcome to BMW of Freehold
Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!"
Thanks for visiting our Lithia store.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,155 reviews
October 31, 2019
Is our first time buying a bmwWe had great experience Is our first time buying a bmw We had great experience Transition was friendly and smooth We are very happy with the service and individual atten Is our first time buying a bmw We had great experience Transition was friendly and smooth We are very happy with the service and individual attention! Thank you!! More
by Antoinette
Employees Worked With
October 31, 2019
Excellent experience all around. All of the employees that I met or dealt with at the dealership were very courteous, professional, and helpful. I dealt most especially with Wael "Mic All of the employees that I met or dealt with at the dealership were very courteous, professional, and helpful. I dealt most especially with Wael "Michael" Youssef in walking through the purchase transaction and he in particular couldn't have been more responsive and helpful throughout the entire transaction. His responses were very timely and informative and it was a pleasure to have purchased the vehicle at BMW of Freehold with Mike's engagement in the process. More
by AJM5NewOwner
October 30, 2019
Mike was extremely helpful with the car sale, there was no pressure in purchasing the car. He returned my call in a timely manner even after the sale. It was by far the best experience for me purchasing a no pressure in purchasing the car. He returned my call in a timely manner even after the sale. It was by far the best experience for me purchasing a car. It was nice working with Mike. More
by Keithnixon001
Employees Worked With
October 28, 2019
Mike made leasing a BMW a pleasant experience. He was professional, knowledgeable and a pleasure to deal with. Mike made leasing a new BMW fun professional, knowledgeable and a pleasure to deal with. Mike made leasing a new BMW fun More
by Sal
Employees Worked With
October 23, 2019
Excellent customer service Easy return of the old lease, made the whole process very simple and quick. He worked with my family to get us the best offer before we signed. He was Easy return of the old lease, made the whole process very simple and quick. He worked with my family to get us the best offer before we signed. He was easy to talk to and transparent about the deal. Thank you. More
by Niki
Employees Worked With
October 21, 2019
Great experience Just traded in a 2015 X4 for a 2019 X5. Very happy with the service. Mike did more than expected for me, and got me the price I wanted for the car. Just traded in a 2015 X4 for a 2019 X5. Very happy with the service. Mike did more than expected for me, and got me the price I wanted for the car. I'd rate the experience higher, but I believe there was room for improvement. Parts of my experience were significantly delayed; parts were rushed, and led to a few issues post-purchase. More
by Gbranciforte
Employees Worked With
October 20, 2019
Exceptional customer experience Mark made the purchase of our first BMW painless and memorable. He made sure we felt comfortable throughout the process and offered his experience to Mark made the purchase of our first BMW painless and memorable. He made sure we felt comfortable throughout the process and offered his experience to help us understand what we were buying. Best of all, we never felt pressured and got a great deal. More
by jreyes7
October 20, 2019
X1 Lease Mark Vicens was honest, courteous and professional. He made the process of leasing our X1 as quick and seamless as possible. We’d return to him for ou Mark Vicens was honest, courteous and professional. He made the process of leasing our X1 as quick and seamless as possible. We’d return to him for our next car purchase or lease. More
by Corinne
Employees Worked With
October 17, 2019
they sold me BMW 750 LIX with many manufacturing defects I had purchased band new BMW 750 2012 LIX from Freehold BMW and within 10000 miles RIM and Tires needed to be replaced and with less than 45000 miles I had purchased band new BMW 750 2012 LIX from Freehold BMW and within 10000 miles RIM and Tires needed to be replaced and with less than 45000 miles Air conditioning stopped working and as of now with less than 52000 miles car is showing " Drive Train Malfunction" . I did request to dealer to resolve this issue at no cost to me since it is related to mechanical and manufacturing defect but they have declined my request. I spent $95000 on this BMW 750 LIX at Freehold BMW and vehicle already faced many issues within 52000 miles and spent decent money on repairs within short period . I am very disappointed with customer service and I wont recommend this dealer for new vehicle purchase More
by mk
Employees Worked With
Laude Arnaldi
October 10, 2019
Great experience I had such a good experience at this dealer. This was the first car I had purchased and Mark made the experience smooth and easy for me to understand. I had such a good experience at this dealer. This was the first car I had purchased and Mark made the experience smooth and easy for me to understand. Thanks for everything! More
by kristenpluch
Employees Worked With
