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BMW of Freehold
Freehold, NJ
2,088 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,088 reviews
September 12, 2024
They were a pleasure to deal with. Both were very courteous and professional. I will deal with them again Both were very courteous and professional. I will deal with them again More
by LG7145
Verified Customer
September 11, 2024
Excellent service by all … a great experience … I felt like a VIP who had been a customer for years like a VIP who had been a customer for years More
by MARKSTOLL4
September 09, 2024
Mark made the process of buying a car super easy. He was very helpful and knowledgeable. I would recommend anyone to use him. His manager Maria was also a key contributor in making my purchase possib He was very helpful and knowledgeable. I would recommend anyone to use him. His manager Maria was also a key contributor in making my purchase possible as she stuck with us to make sure we got the deal we wanted. All in all my experience at BMW of Freehold was amazing! More
by walter_decanio
September 08, 2024
Great total experience, from Bmw of freehold, From sales to service. Thank you all For the great experience to service. Thank you all For the great experience More
by Steve
September 08, 2024
Great experience, with this dealership Thank you all that were involved , great team of guys that were involved , great team of guys More
by Steve
September 07, 2024
Car delivered without charging cords been waiting 4 days without any response from dealership. Very disappointing will be putting on social media today to not use dealership without any response from dealership. Very disappointing will be putting on social media today to not use dealership More
by MDNW15
Employees Worked With
Driveway
September 07, 2024
Very easy to deal with and quick John was very helpful answered all questions and concerns I had would recommend answered all questions and concerns I had would recommend More
by ALLSTARPAVINGANDMASONRY
September 06, 2024
Very good dealership Met all my needs Was completely happy with there service, sales and finance staff happy with there service, sales and finance staff More
by TONYROCCO
Employees Worked With
Other Employees :
Fernando Lema-Hasing
September 05, 2024
John is the best to work with and is super helpful. John has exceeded my expectations in every way. Would not hesitate to work with him again! John has exceeded my expectations in every way. Would not hesitate to work with him again! More
by Dominck DiStefano
Employees Worked With
September 05, 2024
Extremely helpful and made the process very easy Every time, BMW of Freehold surpasses my expectations. Financing, sales, service, and management are all great. Would not hesitate to work with Paige again time, BMW of Freehold surpasses my expectations. Financing, sales, service, and management are all great. Would not hesitate to work with Paige again! More
by Dominck DiStefano
