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BMW of Freehold
Freehold, NJ
2,010 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,010 reviews
May 31, 2019
Above & Beyond Stephen is top notch. No pressure, listens and goes all the way in to service you. White glove service all around! This man deserves a raise.. I will Stephen is top notch. No pressure, listens and goes all the way in to service you. White glove service all around! This man deserves a raise.. I will definitely be a repeat buyer so long as Stephen Semo is in the building. More
by Ntamayo
Employees Worked With
Stephen Semo
May 31, 2019
Great Experience Easiest car sales transaction I’ve done. I’ve had 4 cars in my lifetime and it’s usually a full day turnaround. I was in and out with my new car in ab Easiest car sales transaction I’ve done. I’ve had 4 cars in my lifetime and it’s usually a full day turnaround. I was in and out with my new car in about 2 hours!! Nick was great highly recommend him!!!! More
by mzhollybella
Employees Worked With
Nick Schaible
May 31, 2019
Ethos Auto Bought a new X5 from Bmw of Freehold and couldn’t be any happier with my new ride. Very fast and efficient sales team! I Bought a new X5 from Bmw of Freehold and couldn’t be any happier with my new ride. Very fast and efficient sales team! I More
by Ethosauto
Employees Worked With
Nicholas Sciarappa
May 30, 2019
Nicolas Marchesani is awesome, professional and honest Been looking for an used BMW 428 xi coupe for a while, BMW of Freehold has an amazing car that is below the average market price. I expressed my conce Been looking for an used BMW 428 xi coupe for a while, BMW of Freehold has an amazing car that is below the average market price. I expressed my concerns about why the price of this car is significantly lower than some other 428 xi that are equipped with less packages/options and have higher mileage. Nicolas is very confident about me taking the car to a third party mechanic for a Pre Purchase Inspection, and the result turns out to be the car is in perfect condition. Finance department is quite busy, so I waited for an hour or two just to give them my check. Overall, I had a great time doing business with Nicolas Marchesani and I would recommend this dealership. More
by R32
Employees Worked With
Nick Marchesani
May 29, 2019
Great experience! Never before have we had such a great experience at Freehold BMW with Our salesmanship Mark! We will soooo be back for our next BMW! Never before have we had such a great experience at Freehold BMW with Our salesmanship Mark! We will soooo be back for our next BMW! More
by Train
Employees Worked With
May 28, 2019
Nick’s the best We were in the market for a new BMW X5 and Nick was very helpful throughout the whole process. He communicated with us over the phone and was fully tr We were in the market for a new BMW X5 and Nick was very helpful throughout the whole process. He communicated with us over the phone and was fully transparent from the beginning. The dealer didn’t have our car in the shop at the time when we went in but had it ready in the shop the next day. A+ More
by kpatel0826
Employees Worked With
Nick Marchesani
May 26, 2019
Very professional service! Haggle free dealership with very respectable staff that are helpful and honest about all car details. Very different experience from many of the unpro Haggle free dealership with very respectable staff that are helpful and honest about all car details. Very different experience from many of the unprofessional dealerships that exist out there. Our sales rep Nick despite being very busy made every effort to make us feel valued and welcomed as customers. More
by IrieNkosi
May 16, 2019
Excellent customer service and great sales associates I received 5star treatment from the time I opened the door. Nick Marchesani is honest and accountable on all levels. I bought 2 cars in 6 months thro I received 5star treatment from the time I opened the door. Nick Marchesani is honest and accountable on all levels. I bought 2 cars in 6 months through him. More
by Dh3
Employees Worked With
Nick Marchesani
May 15, 2019
Thank you Thanks Mark for your undivided attention in this purchased. You really treated me very kindly and also making me feel welcomed. I appreciate your prof Thanks Mark for your undivided attention in this purchased. You really treated me very kindly and also making me feel welcomed. I appreciate your professionalism and courtesy. More
by Dsagesse
Employees Worked With
May 09, 2019
Quick & easy. Purchased a used Mercedes from Freehold BMW and it was the quickest easiest used car I ever bought. Mark, my salesman was very pmeasant and no pressur Purchased a used Mercedes from Freehold BMW and it was the quickest easiest used car I ever bought. Mark, my salesman was very pmeasant and no pressure. Everyone else I dealt with at the dealership was equally pleasant. Love this experience buying a car.... More
by johnp274
