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BMW of Freehold
Freehold, NJ
2,008 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,008 reviews
June 29, 2019
Mark Eustice Mark explained everything. He was extremely knowledgeable and patient. He was awesome!!! Thank you for the time spent after purchasing our car! Grea Mark explained everything. He was extremely knowledgeable and patient. He was awesome!!! Thank you for the time spent after purchasing our car! Great experience with John Greir in Service as well. More
by Perla
Employees Worked With
June 29, 2019
An awesome experience! Mark was absolutely the best! He was exceptionally knowledgeable, personable and a pleasure to have attend to my new car. I knew my new 540 had some Mark was absolutely the best! He was exceptionally knowledgeable, personable and a pleasure to have attend to my new car. I knew my new 540 had some cool features, but Mark made them “sing.” In case you couldn’t tell, I was beyond impressed. BMW of Freehold - you better hold on to him! More
by Gsorbo
Employees Worked With
June 27, 2019
Satisfied customer It was a pleasure working with Mark. He is super knowledgeable about all the models and extremely patient. He even bought us lunch! I will definitely It was a pleasure working with Mark. He is super knowledgeable about all the models and extremely patient. He even bought us lunch! I will definitely recommend him to my family and friends. More
by Daisy
Employees Worked With
June 24, 2019
Honest Salesman, Excellent Experience We were pleased to work with Dori the manager and Stephen Semo the salesman on leasing our X5. Stephen went out of his way to make sure everything wa We were pleased to work with Dori the manager and Stephen Semo the salesman on leasing our X5. Stephen went out of his way to make sure everything was perfect, and was completely honest about features that were/weren’t necessary. After we did the paperwork, he took time on another day to sit with me and show me everything the car could do. Also, he was really nice to my young children, which was refreshing. I felt important and valued as a customer, and will certainly use Stephen in the future ! More
by catt.arminio
June 20, 2019
Friendly service The salesman I worked with was knowledgeable and made the experience peasant I. I am enjoying the car and will most likely return for another car in The salesman I worked with was knowledgeable and made the experience peasant I. I am enjoying the car and will most likely return for another car in the future More
by Sqh1670
Employees Worked With
June 19, 2019
BMW of Freehold is fantastic I really enjoyed my experience at Freehold BMW. Go see Mark V. He is not pushy at all and knows a lot about the vehicles. I really enjoyed my experience at Freehold BMW. Go see Mark V. He is not pushy at all and knows a lot about the vehicles. More
by Steve4BMW
Employees Worked With
June 17, 2019
She made my lease process super easy! I leased second car from this office. I have been working with Maria for my second car, she is very professional, knowledgeable , friendly, and overal I leased second car from this office. I have been working with Maria for my second car, she is very professional, knowledgeable , friendly, and overall service is Great. She explained all new features and explained all fees/charges with break down details very clearly. She made my lease process super easy and I don't event have to go to their office to finalize the deal! I highly recommend her if you buy or lease a new car. More
by Larry
Employees Worked With
June 16, 2019
Still waiting for my 'Refund" after one month I bought a used 2016 X3 from Freehold at beginning of May. As I have NY license plate and need to register the X3 in NY under that plate, they told me I bought a used 2016 X3 from Freehold at beginning of May. As I have NY license plate and need to register the X3 in NY under that plate, they told me that they need to collect $479 "estimated registration cost" from me in advance and when the registration is complete (in about 2 weeks), New York State will refund the balance to me. I told the sales person that, based on my knowledge, the NY DMV fee for transferring the plate from my old car to the X3 is $75. He did not respond to my point, but continue to emphasize that "any overpayment the State will refund to you". So, I paid. I received my registration within 2 weeks as I was told. But, after one month, I am still waiting for the refund of around $400 from NYS...…... Also, when I did my final inspection of the car before I handed them the check, the Navigation was not working, the sales person told me don't worry because he re-set it that morning and it takes time to re-load. After we did all the paper work and handed them the payment, about 1pm. we got into the car and ready to go back to NY, but the navigation was still not working, after 10 min of wait (wait for the so called "re-loading"), we went back inside and the sales person was gone. We ended up drove the car to the service department to get it checked. After 3 and half hours, we were told that they can't fix the problem that day as they need to order some part first, but we can still drive the car back to NY. So we hit right into Friday afternoon rush hour. (The service manager, Bob, told us that, when the part arrives, he will send somebody to swap the X3 with a courtesy car and, after repair, swap the car back. (The repair thing is done as promised, Bob is really nice, patient, and mean what he said. I give him a Five star). More
by ehl0390
Employees Worked With
Robert Gamble
June 16, 2019
Very nice, patient, and courteous I bought a used X3 from Freehold BMW, at the time I picked up the car, the Navigation was not working, Bob fixed it. He is nice, patient, and courteou I bought a used X3 from Freehold BMW, at the time I picked up the car, the Navigation was not working, Bob fixed it. He is nice, patient, and courteous. He delivered what he promised. More
by ehl0390
Employees Worked With
Robert Gamble
June 15, 2019
Honest, transparent & pain free (unlike most dealerships) As soon as my wife & I walked in we were greeted and attended to by Nick Scirapa- the ONLY salesman I will recommend & use. I’ve been to & bought nume As soon as my wife & I walked in we were greeted and attended to by Nick Scirapa- the ONLY salesman I will recommend & use. I’ve been to & bought numerous BMWs from other dealerships and he was hands down the most knowledgeable, comfortable and helpful salesman. I went in knowing what I wanted and Nick handled it as such- never pressuring anything, just no nonsense- which I appreciate. Nick went above and beyond throughout the entire experience. More
by Vschiavarelli
Employees Worked With
Nicholas Sciarappa, John McBride
