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BMW of Freehold

Freehold, NJ

4.9
2,008 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,008 reviews

July 18, 2019

Great visit and sales person - Mike Youssef Mike Youssef provided me with excellent service purchasing my new car. He was very professional, helpful, caring and diligent. Everything went smoothl More

by Audrik P. R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Casalaspro
Jul 18, 2019 -

BMW of Freehold responded

Thanks, Audrick, for the positive review! We're thrilled that Mike could take care of you, and we'll make sure to pass the compliments along to him. Thanks for recommending our dealership!

July 18, 2019

Great experience We were very happy with our experience at this dealership. We were free to browse the cars without pressure and the negotiations were surprisingly not More

by Amerhyst915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Monteleone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Youssef
Jul 19, 2019 -

BMW of Freehold responded

Thanks for the five stars and the wonderful review! We work hard to provide low-stress, pressure-free service, and we're so glad that we could provide that for you. We're so glad that Mike and the team could make your experience at our dealership great!

July 18, 2019

A very nice experience Call me crazy, I brought my 3 year old daughter with me to buy an X3. I was not sure what I wanted I just knew I wanted out of my old car. Mike Yousse More

by newX1
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Youssef
Jul 19, 2019 -

BMW of Freehold responded

Thanks for taking the time to provide us with this wonderful feedback! We're happy to hear that Mike helped you find the perfect car, and that you trusted our dealership enough to bring your daughter along as well! We love providing our customers with pressure-free service, and we're glad your experience was so positive!

July 17, 2019

Dealership was good Facilitated the purchasing of a used Volvo XC60 without any bumps. Mike was great at walking through the purchasing process and allowed us to go home More

by carguybuyerdddd
Recommend Dealer
Yes
Employees Worked With
Mike Youssef
Jul 18, 2019 -

BMW of Freehold responded

That's terrific! Thanks for the five stars and the kind words about Mike! We hope you enjoy your new Volvo, and don't hesitate to contact us in the future. We're always happy to help!

July 13, 2019

Highly recommend. Ask for Mark It was a very easy process and Mark my salesman was great and very helpful. I would highly recommend this dealership. Thanks Freehold BMW for your hel More

by matt.pelliccia@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

BMW of Freehold responded

Thanks, Matt, for the perfect rating and the wonderful review! We're flattered to hear that Mark was helpful, and that you recommend our dealership! Let us know how we can help you out in the future!

July 06, 2019

A terrific experience! It was an absolute pleasure dealing with Mike Youssef and BMW of Freehold. Mike was amazing and instrumental in working with my wife and me in select More

by Gsorbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Youssef
Jul 08, 2019 -

BMW of Freehold responded

Thank you so much for this sparkling review and the five-star rating! We are thrilled to hear that you had an amazing time at our dealership and that Mike was a big help! We will definitely congratulate him on his hard work! We hope to have you back again!

July 04, 2019

Great Buying Experience All of the people at BMW of Freehold provided great customer service. I would highly recommend to everyone. Just leased my third consecutive BMW ther More

by mcard722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Lichaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Shouldice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Costa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bell
Jul 05, 2019 -

BMW of Freehold responded

Thanks for recommending our dealership! We work hard to provide great service, and we're so glad you noticed! We hope you enjoy your new BMW, and we look forward to taking care of you in the future!

July 03, 2019

Great experience with Mike Yousseff to get our new car. This is my 3rd lease at this dealership. Been there again to get the new X5 and wasn't disappointed by the experience. Mike Yousseff took good care of More

by TDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Monteleone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Yousseff
Jul 05, 2019 -

BMW of Freehold responded

Thank you for your loyalty to DCH BMW of Freehold! Team members like Mike are the reason our dealership is so great, and we'll let him know that you were impressed. Thanks for your business, and we hope to help you out again!

June 30, 2019

Nick Marchesani Is the man to see at Freehold BMW A++++ I am a returning BMW customer that has never leased a car from Freehold BMW. After my experience today with Nick Marchesani and Nick Lichaa, there is More

by Matt Deangelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Lichaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Marchesani, Erika Casalaspro
Jul 01, 2019 -

BMW of Freehold responded

Matt, thanks for taking the time to leave us such a fantastic review! We're so proud to hear that the entire team took care of you, and that you enjoyed our amenities, too! We hope you enjoy your new vehicle, and we look forward to working with you in the future!

June 29, 2019

Wonderful!!!! Absolutely amazing!! I really can't say enough about how great this service department is!!! They really take care of their customers. I found a na More

by Delia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonios Delfinopoulos
Jul 01, 2019 -

BMW of Freehold responded

Delia, thanks for leaving us such a positive review! We're ecstatic to hear that your experience with our service department was so great! We'll make sure to pass the compliments along to Greg, too. Let us know if any future needs arise and we'll be happy to help!

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