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BMW of Freehold
Freehold, NJ
2,008 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,008 reviews
August 13, 2019
Worth a visit.... Great Experience! Amazing and Knowledgeable staff... Online deal was as advertised! .... staff found me rebates/incentives that assisted in an already amazing deal! Amazing and Knowledgeable staff... Online deal was as advertised! .... staff found me rebates/incentives that assisted in an already amazing deal! Thanks for an wonderful experience. I will be back... More
by shagdaddy61
August 10, 2019
Couldn’t have been easier It is so refreshing when you can go to a dealer who makes it easy to buy a car! Definitely an experience I wish on anyone going through the trouble of It is so refreshing when you can go to a dealer who makes it easy to buy a car! Definitely an experience I wish on anyone going through the trouble of car shopping. More
by Diekenny23
August 09, 2019
Great experience I had a great experience here and felt comfortable buying my car from Mike. I definitely will continue to do busy with this dealership as long as I ca I had a great experience here and felt comfortable buying my car from Mike. I definitely will continue to do busy with this dealership as long as I can. Nick the sales manager was an extreme help in the process. More
by Rayshon24
August 08, 2019
Great service and selection Our current 3 series lease was coming up and since we got it at BMW of Freehold we stopped in to look at SUVs this time. My previous sales rep had mo Our current 3 series lease was coming up and since we got it at BMW of Freehold we stopped in to look at SUVs this time. My previous sales rep had moved on so we worked with Nick Marchesani. Nick was knowledgeable and easy to deal with. I appreciated his no pressure and straightforward style and willingness to take all offers into management . We test drove an X5, ended up doing a very fair deal and drove out that evening. A very good experience overall. More
by Lou F
Employees Worked With
John (customer service rep who took us out for test ride), Rus in finance, Nick Marchesani
August 05, 2019
excellent custom service I had sent a bunch of inquiries online about the car I'm interested in. Maryjo/Maria was able to offer me an attractive price that I didn't even need I had sent a bunch of inquiries online about the car I'm interested in. Maryjo/Maria was able to offer me an attractive price that I didn't even need to bargain for. I went straight to buy the car and drive it away the next day with the excellent assistance of Stephen. More
by Wen
August 04, 2019
Great experience buying a certified pre-owned 5 series The salesperson Mike was knowledgeable and professional. Mike was reasonable to deal with and helped move the process along swiftly. The dealership' The salesperson Mike was knowledgeable and professional. Mike was reasonable to deal with and helped move the process along swiftly. The dealership's management was nice, polite and helpful. I would go back to Freehold BMW for my next purchase. More
by Bryan
Employees Worked With
Mike Youssef
July 25, 2019
Exceptional customer experience Mark was extremely thorough and provided me with exceptional customer service...he was patient in answering all questions and very knowledgeable...I w Mark was extremely thorough and provided me with exceptional customer service...he was patient in answering all questions and very knowledgeable...I will highly recommend Mark and this dealership More
by Verneygirl65
Employees Worked With
July 24, 2019
Good crew at BMW of Freehold Crew at BMW of Freehold does a great job all around. Sales, Service, very comfortable doing business there. Mark is extremely knowledgeable not only Crew at BMW of Freehold does a great job all around. Sales, Service, very comfortable doing business there. Mark is extremely knowledgeable not only on BMW products but he holds massive amounts of general automotive knowledge. More
by ts
Employees Worked With
July 23, 2019
Very knowledgeable and helpful also very personable I like the way they treated us Went out of the way to explain the car and the options. Very patient and explained the financial options. I like the way they treated us Went out of the way to explain the car and the options. Very patient and explained the financial options. More
by Hockey rules
Employees Worked With
July 23, 2019
Exceptional employee Very satisfied with the dealership. Working with Mark is a pleasure. He understands your needs, & is very knowledgeable. He is the best! Go see him Very satisfied with the dealership. Working with Mark is a pleasure. He understands your needs, & is very knowledgeable. He is the best! Go see him! More
by Howell5
Employees Worked With
