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BMW of Freehold
Freehold, NJ
2,008 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,008 reviews
August 27, 2019
A happy purchase My salesman Andre was the first in over 40 years I didn’t find annoying in some way. I like the new breed of salesman....refreshing. The overall tra My salesman Andre was the first in over 40 years I didn’t find annoying in some way. I like the new breed of salesman....refreshing. The overall transaction experience was positive and smooth. More
by TK
Employees Worked With
Andre Vickers
August 26, 2019
Great Experience At BMW of Freehold I was pleasantly surprised by my experience at BMW of Freehold. I worked with Andre Vickers on the purchase of my pre-owned X5. Even though Andre wa I was pleasantly surprised by my experience at BMW of Freehold. I worked with Andre Vickers on the purchase of my pre-owned X5. Even though Andre was relatively new to the company, he was still well informed about the vehicle. Andre was also polite and respectful of my time, making the entire purchase experience pleasant and pain free. I would absolutely recommend Andre and BMW of Freehold More
by coolcee1121
Employees Worked With
Andre Vickers
August 26, 2019
Great to do business with This the 3rd BMW I've purchased from BMW of Freehold. They've always been honest and easy to do business with. The service department is excellent. This the 3rd BMW I've purchased from BMW of Freehold. They've always been honest and easy to do business with. The service department is excellent. Andre is new to the dealer but did a great job understanding my needs and followed up to make sure I didn't have any issues. More
by HMW4
Employees Worked With
Andre Vickers, Nick Schaible , Nick Schaible, Andre Vickers
August 26, 2019
Purchase preowned X5 Easy process no need to negotiating sold car at a sold price. Highly recommend to anyone looking for a new or pre owned car. Awesome Easy process no need to negotiating sold car at a sold price. Highly recommend to anyone looking for a new or pre owned car. Awesome More
by Gang
Employees Worked With
Other Employees :
Erika Casalaspro
August 23, 2019
Mark hit my Marks Just purchased my dream car a X3 M40 from Mark and it was a great experience. Mark has changed my view about purchasing a car from a dealer and I high Just purchased my dream car a X3 M40 from Mark and it was a great experience. Mark has changed my view about purchasing a car from a dealer and I highly recommend him. More
by M40 Mom
August 22, 2019
Great experience!!!! I recently had the pleasure working with Freehold BMW where I was introduced to Mark Vicens. Mark went above and beyond to ensure that I drove away wi I recently had the pleasure working with Freehold BMW where I was introduced to Mark Vicens. Mark went above and beyond to ensure that I drove away with a BMW car that was right for me and fit my budget. He was not over powering, putting pressure on me to purchase any car. His main concern was me and that I was comfortable with my decision. I would use this dealership again and work with Mark in the future. More
by thebiglik0811
Employees Worked With
August 22, 2019
Love this person ! Such a great relationship with a customer. Never give up on you ! I highly recommending Andre to anyone who is picky with the car, and looking for bes Such a great relationship with a customer. Never give up on you ! I highly recommending Andre to anyone who is picky with the car, and looking for best DEAL !!! Professionalisms and customer love is his goals! ?? More
by GoodGuyAvi
August 17, 2019
Highly recommended I had been to lots of dealerships looking for an honest car deal, when I finally came across this one who actually gave me what I was looking for, an I had been to lots of dealerships looking for an honest car deal, when I finally came across this one who actually gave me what I was looking for, an honest deal. My salesman, Mark, and the finance guy I also worked with, Mike, gave me just that. They explained everything to me and gave me real answers, they did not try to sell me anything more than what I had said I wanted. I drove away feeling good about the whole experience. I highly recommend this dealership. More
by Ladise15495
Employees Worked With
August 16, 2019
Excellent Customer Service My experience with BMW of Freehold was very good, I initially worked with Nick Schaible & worked out the details if the vehicle I wanted through phone My experience with BMW of Freehold was very good, I initially worked with Nick Schaible & worked out the details if the vehicle I wanted through phone. Then at showroom I took the test drive and was assigned a junior sales advisor who did not know much about the car I was buying. Hence I have taken out one star for that purpose for dealership. Then I was assigned to Mike Youssuf who is great to work with. Both he and Nick made my buying process seamless and quick. Both Nick and Mike are great to work with, however dealership needs to ensure to assign a rep for test drive someone who understands the car you are buying more than you. That's a slight sticky point, rest experience was great. More
by DJBeamer
Employees Worked With
Nick Schaible
August 14, 2019
AWFUL! avoid this dealership. Awful! DO NOT GO HERE! This place is so sleazy they will lie to you to squeeze a few extra dollars. I have formally complained to corporate about t Awful! DO NOT GO HERE! This place is so sleazy they will lie to you to squeeze a few extra dollars. I have formally complained to corporate about this outfit. They flat out lie and leverage the lowest form of sales tactics. The "finance manager" is beyond shady. And if you file a grievance they will bully you and harass you with emails and even threaten you! AVOID this dealership! More
by Glenn
Employees Worked With
