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BMW of Freehold
Freehold, NJ
2,008 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,008 reviews
September 08, 2019
Excellent service- no pressure Mike understood what I was looking for and he focused on that. The color was not available. He arranged it for me quickly and kept me posted. The car Mike understood what I was looking for and he focused on that. The color was not available. He arranged it for me quickly and kept me posted. The car had more features than I had anticipated The price was a steal! Thanks Mike. More
by Arun
Employees Worked With
September 05, 2019
Best experience Buying a car is always stressful. From Danny the manager who made it clear he wanted my business not only to make me happy and to get the best off Buying a car is always stressful. From Danny the manager who made it clear he wanted my business not only to make me happy and to get the best offer possible but also his determination for his location to be where I bought my car. Pride in what you do and who you represent shows character and commitment. Mark was great very friendly and proud of the product he represented. Very knowledgeable about every aspect of what he was selling and very proud to sell it. He wanted to work there since he was a kid. When you do what you love it’s a pleasure not a job and that’s how I felt around Marc. Finally Russel was excellent as well. Made me feel very comfortable and I’m no way did I feel rushed or pushed into anything. He made me very comfortable as he was very honest. Great experience.... will be back in April for my 7 More
by Mdtanbo
September 05, 2019
No Hassle, great to work with! I have worked with Maria on all 4 of my vehicles. She is quick to respond and we usually can get a deal done via email in a day or two. She is court I have worked with Maria on all 4 of my vehicles. She is quick to respond and we usually can get a deal done via email in a day or two. She is courteous and definitely my go to person if I have any issues. If she can't help me she will connect me with the right individual. I have been doing business with BMW of freehold for the past 17 years and they are truly professional! More
by Vinnym
Employees Worked With
Other Employees :
Jessica Villamena, William Lauer
September 05, 2019
it was a great experiences buy a car form you I just real like the please and it was colse buy to my house ok and the people are real nine to take to ok I just real like the please and it was colse buy to my house ok and the people are real nine to take to ok More
by jfriedman7
Employees Worked With
August 31, 2019
No hassle, No surprises Walked in with a specific car in mind and was greeted by Mike Youssef. Mike quickly brought the car around, explained the features and suggested to Walked in with a specific car in mind and was greeted by Mike Youssef. Mike quickly brought the car around, explained the features and suggested to take it out for a ride. I was sold and explained to him what I was willing to spend and if they can work it out, great but I was not going back and forth with negotiations. Mike was very professional and courteous and worked with his management and we quickly agreed to terms. The Finance team was also very knowledgeable and pleasant to work with. More
by 750i
August 29, 2019
Purchase experience with mark. Mark is a very easy person to work with. His knowledge in cars is very intelligent, he goes straight to the point, and makes the whole buying experien Mark is a very easy person to work with. His knowledge in cars is very intelligent, he goes straight to the point, and makes the whole buying experience easy. I recommended all my friends to change to this BMW dealership afterwards. More
by Chris8818
Employees Worked With
August 29, 2019
Very very real and human Maria is real. Someone you really enjoy doing business with. She's a standup person and like with some Finance Managers you don't feel greasy when yo Maria is real. Someone you really enjoy doing business with. She's a standup person and like with some Finance Managers you don't feel greasy when you are done dealing with her. This dealership moves alot of cars and there is a reason why. Mark Masterson More
by Mark201
August 29, 2019
Outstanding leasing experience with Michael Yousssef BMW of Freehold is an excellent dealership full of very courteous staff. Client Advisor Michael Youssef was very helpful throughout the whole new car BMW of Freehold is an excellent dealership full of very courteous staff. Client Advisor Michael Youssef was very helpful throughout the whole new car leasing process. Manager Nicholas is very good at meeting customers' budget requirements. More
by VP
August 29, 2019
Mike Youssef-Great I bought a new and a used car from this dealership. It is a completative market and I looked around but honestly the reason I chose Freehold BMW is M I bought a new and a used car from this dealership. It is a completative market and I looked around but honestly the reason I chose Freehold BMW is Mike Youssef. He felt real . He was helpful and not pushy at all. Buying cars can be stressful and some dealers bank on that but Mike took alot of the stress out of the transactions. The dealership in general is a very good one. There is a reason they move so many cars. -Mark Masterson More
by Mark201
Employees Worked With
August 29, 2019
Perfect Experience I was a little hesitant at first while looking to finance a used BMW as in the past I have always leased cars and not from BMW. I was a Lexus customer I was a little hesitant at first while looking to finance a used BMW as in the past I have always leased cars and not from BMW. I was a Lexus customer for many years but after dealing with Mike Youssef, he immediately put any concerns I had to rest. The experience was painless from start to finish and I am now a BMW customer and happy owner of a 3 series. More
by TEP591
Employees Worked With
Mike Youssef
