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BMW of Freehold
Freehold, NJ
2,008 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,008 reviews
September 29, 2019
Great experience I met with Mark. Very friendly. No pressure. Knew a lot about the car and was able to answer all my questions. Would definitely recommend. I met with Mark. Very friendly. No pressure. Knew a lot about the car and was able to answer all my questions. Would definitely recommend. More
by Gman
Employees Worked With
September 29, 2019
BMW of freehold Rocks! If you’re looking for a BMW go to Freehold. The service is great. Customers are treated with respect and everyone is friendly. Ask for Mark! If you’re looking for a BMW go to Freehold. The service is great. Customers are treated with respect and everyone is friendly. Ask for Mark! More
by angned11
Employees Worked With
September 28, 2019
Good experience Very good experience with Mike Youssef and highly recommend!! Very pleasant and friendly. Not pushy to customers like lot of other dealerships. Very n Very good experience with Mike Youssef and highly recommend!! Very pleasant and friendly. Not pushy to customers like lot of other dealerships. Very nice!! I More
by mk8318
Employees Worked With
September 25, 2019
Seamless purchase Easy process from start to finish. I did a lot of research prior to coming in to purchase a used car. I compared my options with Mike and he was knowl Easy process from start to finish. I did a lot of research prior to coming in to purchase a used car. I compared my options with Mike and he was knowledgeable and answered all of my questions. More
by JDee
Employees Worked With
September 23, 2019
Best service hands down!! This was my second purchase from BMW Freehold. They are honestly the only dealership I choose to deal with. The focus on customer needs is priority This was my second purchase from BMW Freehold. They are honestly the only dealership I choose to deal with. The focus on customer needs is priority and everyone is very knowledgeable from sales to finance on helping you get the right car. Making the car buying experience exactly the way it should be. Thank you Michael Youssef and Ruslan Gayetsky! Keep up the great service. More
by RSHUKOW
September 17, 2019
Super easy, enjoyable buying experience Mark was incredibly knowledgeable and friendly throughout the entire buying process. No pressure approach makes the entire experience pleasurable and Mark was incredibly knowledgeable and friendly throughout the entire buying process. No pressure approach makes the entire experience pleasurable and easy. Would buy another car from Mark any day. More
by JDP
Employees Worked With
September 15, 2019
Thank you Mark is a very nice and awesome guy. Very helpful and sincere. Also goes the extra mile to make you happy. VERY SATISFIED with everything Mark. Thank Mark is a very nice and awesome guy. Very helpful and sincere. Also goes the extra mile to make you happy. VERY SATISFIED with everything Mark. Thank you!! More
by Jonathan
Employees Worked With
September 14, 2019
Excellent, efficient, and personable customer service I went to Freehold BMW to purchase my first car and I did not know what to expect, I always heard how people would dread going to car dealers when it I went to Freehold BMW to purchase my first car and I did not know what to expect, I always heard how people would dread going to car dealers when it was time to buy or lease a car. BMW Freehold went above and beyond my expectations of being an excellent car dealer. Nick Sciarappa was very knowledgable and patient throughout the whole process, helping me find the perfect car that fit me, he explained anything and everything I needed to know about the cars I was considering, making the buying process pleasant and stress-free. Nick Lichaa was very personable, professional, and efficient and put no pressure on me during the buying process. My experience here was great and I highly recommend Nicholas Sciarappa and Nicholas Lichaa to anybody looking to buy/lease a BMW. I look forward to working with both of them again in the future when it comes time for another car. More
by Patricia A
September 14, 2019
Great deal and great service. I just purchased my 3third BMW from Freehold of Freehold . Everyone very professional and straight forward. I’ll be back again. Love the free car I just purchased my 3third BMW from Freehold of Freehold . Everyone very professional and straight forward. I’ll be back again. Love the free car washes! More
by Erik
September 13, 2019
Great guy, super easy Mike made it easy from start to finish. Easy to work with, he made it feel like he was on my side, which earned my business. Mike made it easy from start to finish. Easy to work with, he made it feel like he was on my side, which earned my business. More
by JDagostino
Employees Worked With
