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BMW of Freehold
Freehold, NJ
2,008 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,008 reviews
October 20, 2019
Exceptional customer experience Mark made the purchase of our first BMW painless and memorable. He made sure we felt comfortable throughout the process and offered his experience to Mark made the purchase of our first BMW painless and memorable. He made sure we felt comfortable throughout the process and offered his experience to help us understand what we were buying. Best of all, we never felt pressured and got a great deal. More
by jreyes7
October 17, 2019
they sold me BMW 750 LIX with many manufacturing defects I had purchased band new BMW 750 2012 LIX from Freehold BMW and within 10000 miles RIM and Tires needed to be replaced and with less than 45000 miles I had purchased band new BMW 750 2012 LIX from Freehold BMW and within 10000 miles RIM and Tires needed to be replaced and with less than 45000 miles Air conditioning stopped working and as of now with less than 52000 miles car is showing " Drive Train Malfunction" . I did request to dealer to resolve this issue at no cost to me since it is related to mechanical and manufacturing defect but they have declined my request. I spent $95000 on this BMW 750 LIX at Freehold BMW and vehicle already faced many issues within 52000 miles and spent decent money on repairs within short period . I am very disappointed with customer service and I wont recommend this dealer for new vehicle purchase More
by mk
Employees Worked With
October 10, 2019
Great experience I had such a good experience at this dealer. This was the first car I had purchased and Mark made the experience smooth and easy for me to understand. I had such a good experience at this dealer. This was the first car I had purchased and Mark made the experience smooth and easy for me to understand. Thanks for everything! More
by kristenpluch
Employees Worked With
October 10, 2019
Excellent experience. Great customer service! Helpful and friendly staff really made buying a car as smooth as possible. Mark was great to work with as was Maria. Very h Great customer service! Helpful and friendly staff really made buying a car as smooth as possible. Mark was great to work with as was Maria. Very happy with my purchase. More
by vinnycrotty
October 07, 2019
Good experience overall Overall the service good however I would have preferred to know a little bit more about the car and also simple things like how to connect with blooth Overall the service good however I would have preferred to know a little bit more about the car and also simple things like how to connect with bloothoth or navigation. Both the car on Saturday found a crack in the windshield on Sunday and now I’m stuck with that. But all in all the experience was good and the finance person was excellent. More
by Bmw guy
Employees Worked With
Andre Vickers
October 03, 2019
Mike was awesome. Patient thorough and knowledgeable. The process was smooth quick and easy. I highly recommend contacting Mike for your next purchase when at BMW Freehold NJ process was smooth quick and easy. I highly recommend contacting Mike for your next purchase when at BMW Freehold NJ More
by JimD
Employees Worked With
October 03, 2019
Top notch dealer. Mike Youssef was our client advisor. He was courteous and professional, and went above and beyond to ensure I was getting the right car for me. He lis Mike Youssef was our client advisor. He was courteous and professional, and went above and beyond to ensure I was getting the right car for me. He listened to my needs , wants, and concerns and provided several cars for me to look at and drive until we found the right one. He was patient, accommodating, and maintained a positive attitude throughout the process, Maria Shouldice, the Finance Manager was also great. I've visited and bought cars at many dealers, and this has been my best experience yet. I highly recommend Mike, Maria, and the rest of the team at BMW of Freehold for a great automobile buying experience. More
by Leo D.
October 03, 2019
OutStanding Mark was so helpful, professional and truly cared about my car buying experience. As a first time car buyer and first time BMW owner I truly would rec Mark was so helpful, professional and truly cared about my car buying experience. As a first time car buyer and first time BMW owner I truly would recommend seeing Mark! He’s the best! More
by cojoco
Employees Worked With
September 30, 2019
Easy choice! This dealerships location makes it an easy choice however it’s knowledgeable and friendly staff make it the best choice. Glad to spread the word. This dealerships location makes it an easy choice however it’s knowledgeable and friendly staff make it the best choice. Glad to spread the word. More
by goetzmarjorie
Employees Worked With
September 30, 2019
Great experience I had a great experience, everyone was very helpful Mark knows a lot about cars, made me feel comfortable with my purchase, I would recommend him to a I had a great experience, everyone was very helpful Mark knows a lot about cars, made me feel comfortable with my purchase, I would recommend him to any of my friends More
by adelfino1323
Employees Worked With
