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BMW of Freehold

Freehold, NJ

4.9
2,055 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,055 reviews

December 07, 2019

Extremely satisfied customer r So, I have been leasing BMW vehicles for years. However, lately I have not been happy with the vehicles or customer service I was receiving. I leased More

by Ccifrodello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Sciarappa
Dec 09, 2019 -

BMW of Freehold responded

We are so happy to hear that your transition to DCH BMW of Freehold was rewarding! We are constantly aiming to provide the best care and service to our customers and so it is wonderful to hear that our efforts are being well reflected! Thank you for the wonderful review!

December 07, 2019

Tyler was amazing to work with from start to finish. He found the exact truck I was looking for and made the entire trade in process completely seamless. The level of customer service was beyond! Tyler was More

by alicaponett0
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Hyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erika Casalaspro, Fernando Lema-Hasing
Dec 09, 2019 -

BMW of Freehold responded

We are grateful for this wonderful review and your kind words about Tyler Hyman! It was our pleasure to provide you with stellar service and we appreciate your recommendation!

December 03, 2019

Mark made getting into my new car so seamless! He expertly explained every feature to me & patiently sat through all my questions. Thanks so much Mark! More

by alessia
Recommend Dealer
Yes
Employees Worked With
Dec 03, 2019 -

BMW of Freehold responded

Alessia, thank you for this awesome review! We are so pleased to hear about your successful experience with us. I will give Mark your kind regards and we hope to service you again soon.

December 03, 2019

Mike was a pleasure to work with, he was quick and efficient. I got the lease I wanted at the price I wanted. Thanks much! More

by N.blumenfeld1970
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2019 -

BMW of Freehold responded

Thank you for this amazing review! We are so thrilled to hear about your positive experience with us. I will give Mike your kind regards and we hope to service you again soon.

December 02, 2019

Great experience! Mark Eustice, our Sales Representative, was very knowledgeable, friendly and professional. He knows his product very well, it was impressive. It certainly made our buying experience a lot More

by Alexis Wukovits
Recommend Dealer
Yes
Employees Worked With
Mark Eustice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

BMW of Freehold responded

Thanks for the 5-star review, Alexis!

December 01, 2019

Outstanding experience! This is the dealership you want to go to if you are in search of a new car... and Nick Marchesani is the sales rep you want to work with. BMW of Free More

by tape17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Marchesani
Dec 02, 2019 -

BMW of Freehold responded

Thank you so much for the excellent review! I am so flattered to see such a great list of things you liked about our dealership. We look forward to taking care of any future needs that may arise!

December 01, 2019

Freehold BMW The day my car was delivered my sales person Nick, actually came in on his day off because he wanted to make sure I was happy with my new X5. I have More

by M.L. Robinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Sciarappa
Dec 02, 2019 -

BMW of Freehold responded

Thanks for the wonderful review!

December 01, 2019

Perfect BMW Buying Experience Nick- was extremely professional with my husband and I. He also took time to explain all different car options and Freehold Cars availabilities. Nick More

by Ivonka Walega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Sciarappa
Dec 02, 2019 -

BMW of Freehold responded

Thank you for the great review, Ivonka! It is always a delight to hear about a customer’s positive experience! We hope to assist you again in the future!

December 01, 2019

Great customer service My boyfriend told me to go see his close friend at BMW Freehold and i can’t even express how helpful Nick Marchesani was, he’s super knowledgeable & t More

by anthgln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Marchesani
Dec 02, 2019 -

BMW of Freehold responded

Thank you for the great review!

November 30, 2019

Mark gave us an exceptional service. He is very professional and took his time to explain everything and addressed any concerns we had. Awesome client service!! More

by Patyu2009
Recommend Dealer
Yes
Employees Worked With
Mark Eustice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

BMW of Freehold responded

Reading reviews like yours couldn't make us happier! Every day we strive to help our clients with their needs. Thank you for your kind words about our team and we hope to see you again.

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