BMW of Freehold

Felt like I was buying a used Hyundai rather than an Audi. Deal with them if you must but I certainly wouldn’t recommend them to anyone. Audi. Deal with them if you must but I certainly wouldn’t recommend them to anyone. More

Today I made my 3rd purchase from BMW of Freehold. In the midst of a full system outage due to a cyberattack the team at BMW of Freehold went above and beyond to help me get my purchase done. Everythi In the midst of a full system outage due to a cyberattack the team at BMW of Freehold went above and beyond to help me get my purchase done. Everything that could be done within the team's control was done! Paige was a FANTASTIC help the entire way from greeting me to guiding me through the process, she was an absolute pleasure to work with! She went above and beyond the call of a sales representative and ensured the process went smoothly, making this entire process a breeze! Nick, the sales manager, provided excellent customer service with a smile and a carries himself with a professional demeanor. He went as far as to assist me in getting home when time ran out on before we could close the deal having John drive me home! Tyler, the finance manager, was quick and efficient through the entire closing process and did everything he could to get me done even with the system being down! All in all, the team at BMW of Freehold are FANTASTIC, I highly recommend this dealership to anybody that is looking!!! They exceed expectations and set the bar extremely high! Thank you!!! More

What made this experience unique was Mark our salesman. He made our experience stress free and flawless. It was Saturday evening and Mark was the last person to leave the dealership eventhough the busin He made our experience stress free and flawless. It was Saturday evening and Mark was the last person to leave the dealership eventhough the business had closed and everyone had left. More

This is the 2nd time I dealt with BMW of Freehold and they beat my expectation even more this time! Very organized, well-priced, highly communicative, and they take care of their customers completely. they beat my expectation even more this time! Very organized, well-priced, highly communicative, and they take care of their customers completely. Mike Youssef helped us from A to Z throughout this process. He is a pleasure to work with and kept me in the loop regarding delivery timeline and all other matters. The icing on top was when he spent a good 45 minutes giving the demo of the new car when we went to pick up. He stayed past the dealership hours to make sure I felt comfortable; Mike is not only a great salesman, he is an even better customer service representative! Before coming to a deal, throughout the process, and even the post-sale attention has been commendable. Very unlike other dealers or salesmen who transact and then ghost you. More

Very kind reception with excellent directing to exactly where I need to go for my cars service. Tania always greets me with a laudable smile and seeks to provide help to all customers. The first person you where I need to go for my cars service. Tania always greets me with a laudable smile and seeks to provide help to all customers. The first person you see when walking in is Tania, which reinforces to any customer how excellent the service-and especially the people- are at the BMW of Freehold. More

My experience at the BMW of Freehold is that of excellent service, lots of communicated information, and something that many dealerships lack: general compassion for their customers. Roberto is the definitio service, lots of communicated information, and something that many dealerships lack: general compassion for their customers. Roberto is the definition of these rare values and he consistently upholds them. More

Arthur was fantastic! He spent all the time needed for us to understand all of the features of our new X7. He took a total interest in my 12 year old son’s sports and was He spent all the time needed for us to understand all of the features of our new X7. He took a total interest in my 12 year old son’s sports and was fully engaged with him. And he clearly loves his job and working with customers! Arthur is a real asset to BMW of Freehold and a great representative for BMW in general. Couldn’t have been happier with the experience. Thanks Arthur! More

Tyler was fantastic. I had arranged the terms of the deal with Frank and let him know I’d be coming in that afternoon to pick up the car. Tyler reached out almost immed I had arranged the terms of the deal with Frank and let him know I’d be coming in that afternoon to pick up the car. Tyler reached out almost immediately to ask me questions in order to get the paperwork done and ready for my arrival. I may have been at the dealership for 15 minutes before I was ready for Arthur to educate me on the car’s features and drive away. And Tyler was awesome with my 12 year old son who came with me to pick up Mom’s new car. Thank you Tyler! More

I was amazed at the whole experience at BMW Freehold, but Frank was the guy who made it happen. It was without a doubt the easiest, most transparent, and efficient car purchase I’ve ever made. Frank was fu Frank was the guy who made it happen. It was without a doubt the easiest, most transparent, and efficient car purchase I’ve ever made. Frank was fun to speak with, reminiscing on a past purchase I’d made at Freehold, and even discussing trends in the current automotive market climate. Could not have been happier with the entire experience. Thanks Frank, I will be back! More

I leased an X3 SUV from Freehold BMW, and the experience has been nothing short of frustrating. My primary issue has been with the dealership's inability to handle the registration and licensing of my vehic has been nothing short of frustrating. My primary issue has been with the dealership's inability to handle the registration and licensing of my vehicle in a timely and efficient manner. I leased the SUV out of state and needed to get the licensing plate from the Delaware DMV. However, Freehold BMW has repeatedly taken missteps in getting this resolved. Every interaction with them has been met with excuses and a lack of accountability. They continually blame their internal DMV Registration team. This ongoing struggle has been incredibly inconvenient and has taken far longer than it should. The dealership's lack of professionalism and ineffective communication has left me regretting my decision to lease from them. If you are considering leasing or buying a vehicle from Freehold BMW, I would strongly advise you to reconsider, especially if you require any out-of-state DMV interactions. My experience has been marred by their incompetence, and I hope others do not have to endure the same frustration. More