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BMW of Freehold
Freehold, NJ
2,008 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,008 reviews
November 01, 2019
Extremely Friendly and Helpful Dominique was an absolute pleasure to work with. She has a fantastic personality, is friendly & very helpful. Everyone should ask for Dominique when Dominique was an absolute pleasure to work with. She has a fantastic personality, is friendly & very helpful. Everyone should ask for Dominique when going to BMW of Freehold. More
by HappyOwner
Employees Worked With
Dominique Nemeth
November 01, 2019
Mike Youssef went above and beyond in delivering the Mike Youssef went above and beyond in delivering the exact vehicle we wanted . The entire dealership made us feel welcomed and like they truly appre Mike Youssef went above and beyond in delivering the exact vehicle we wanted . The entire dealership made us feel welcomed and like they truly appreciated our business . We couldn’t be happier with our new car and the way Mike took care of the entire transaction. More
by Cmart260
November 01, 2019
Nissan Ultima purchase The dealership was outstanding sales was terrific finance was amazing car was awesome. I would definitely recommend Freehold BMW to family and frien The dealership was outstanding sales was terrific finance was amazing car was awesome. I would definitely recommend Freehold BMW to family and friends. Thanks Asa More
by landman789
October 31, 2019
Is our first time buying a bmwWe had great experience Is our first time buying a bmw We had great experience Transition was friendly and smooth We are very happy with the service and individual atten Is our first time buying a bmw We had great experience Transition was friendly and smooth We are very happy with the service and individual attention! Thank you!! More
by Antoinette
Employees Worked With
October 31, 2019
Excellent experience all around. All of the employees that I met or dealt with at the dealership were very courteous, professional, and helpful. I dealt most especially with Wael "Mic All of the employees that I met or dealt with at the dealership were very courteous, professional, and helpful. I dealt most especially with Wael "Michael" Youssef in walking through the purchase transaction and he in particular couldn't have been more responsive and helpful throughout the entire transaction. His responses were very timely and informative and it was a pleasure to have purchased the vehicle at BMW of Freehold with Mike's engagement in the process. More
by AJM5NewOwner
October 30, 2019
Mike was extremely helpful with the car sale, there was no pressure in purchasing the car. He returned my call in a timely manner even after the sale. It was by far the best experience for me purchasing a no pressure in purchasing the car. He returned my call in a timely manner even after the sale. It was by far the best experience for me purchasing a car. It was nice working with Mike. More
by Keithnixon001
Employees Worked With
October 28, 2019
Mike made leasing a BMW a pleasant experience. He was professional, knowledgeable and a pleasure to deal with. Mike made leasing a new BMW fun professional, knowledgeable and a pleasure to deal with. Mike made leasing a new BMW fun More
by Sal
Employees Worked With
October 23, 2019
Excellent customer service Easy return of the old lease, made the whole process very simple and quick. He worked with my family to get us the best offer before we signed. He was Easy return of the old lease, made the whole process very simple and quick. He worked with my family to get us the best offer before we signed. He was easy to talk to and transparent about the deal. Thank you. More
by Niki
Employees Worked With
October 21, 2019
Great experience Just traded in a 2015 X4 for a 2019 X5. Very happy with the service. Mike did more than expected for me, and got me the price I wanted for the car. Just traded in a 2015 X4 for a 2019 X5. Very happy with the service. Mike did more than expected for me, and got me the price I wanted for the car. I'd rate the experience higher, but I believe there was room for improvement. Parts of my experience were significantly delayed; parts were rushed, and led to a few issues post-purchase. More
by Gbranciforte
Employees Worked With
October 20, 2019
X1 Lease Mark Vicens was honest, courteous and professional. He made the process of leasing our X1 as quick and seamless as possible. We’d return to him for ou Mark Vicens was honest, courteous and professional. He made the process of leasing our X1 as quick and seamless as possible. We’d return to him for our next car purchase or lease. More
by Corinne
Employees Worked With
