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BMW of Freehold

Freehold, NJ

4.9
2,005 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,006 reviews

November 30, 2019

Mark gave us an exceptional service. He is very professional and took his time to explain everything and addressed any concerns we had. Awesome client service!! More

by Patyu2009
Recommend Dealer
Yes
Employees Worked With
Mark Eustice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

BMW of Freehold responded

Reading reviews like yours couldn't make us happier! Every day we strive to help our clients with their needs. Thank you for your kind words about our team and we hope to see you again.

November 30, 2019

good experience I dealt with a different salesman than I have previously dealt with. He was very concerned and paid so much attention to my needs. When my car came i More

by Ald738
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Gin, Nick Marchesani
Dec 02, 2019 -

BMW of Freehold responded

We are grateful for this wonderful review and your kind words about Nick, Allen and Danny! It was our pleasure to provide you with top-notch service and appreciate your recommendation!

November 30, 2019

Mike is on the dot, great communications, great knowledge & utilization of his sales tools. My 3rd brand-new car, last 2 were Fords, I feel like the 1st new car buying experience. I told Mike what I wanted More

by Mo Salah
Recommend Dealer
Yes
Employees Worked With
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

BMW of Freehold responded

Mo, we are grateful for this wonderful review and your kind words about Mike! It was our pleasure to provide you with top-notch service and appreciate your recommendation!

November 30, 2019

The best car buying experience I’ve ever had From the second I walked in, Nick was very professional, VERY knowledgeable about every car i was looking at and kept my best interest first at all ti More

by antR11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Marchesani
Dec 02, 2019 -

BMW of Freehold responded

We are happy to provide an easy buying experience for you. We strive for quality service, and dedicated employees like Nick make it happen. We hope to see you again in the future.

November 30, 2019

Eric was extremely helpful with our lease and purchase of two BMW vehicles - X5 and series 3. He was very patient and understanding when we decided to switch from X3 to X5 and he went thoroughly through all More

by Ivan Burov
Recommend Dealer
Yes
Employees Worked With
Nicholas Lichaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Shouldice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Chirumbolo
Dec 02, 2019 -

BMW of Freehold responded

Thanks for the 5-star review, Ivan!

November 30, 2019

Eric has been fantastic from the beginning to the end of the process. He got us an amazing deal on two cars we were getting. He went above and beyond to make the process as smooth and fast as possible. He t More

by vera.struchkouskaya
Recommend Dealer
Yes
Employees Worked With
Nicholas Lichaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Shouldice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Chirumbolo
Dec 02, 2019 -

BMW of Freehold responded

Thanks for the wonderful review!

November 30, 2019

Leased new BMW X7 Excellent experience. Nick my sales representative was excellent. I would highly recommend him and Freehold BMW to friends and family. Fiance servi More

by Mblake224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Marchesani
Dec 02, 2019 -

BMW of Freehold responded

Thank you for the great review! It is always a delight to hear about a customer’s positive experience! We hope to assist you again in the future!

November 30, 2019

Great experience They had me from the moment I walked in ! We were greeted by the sales manager and the GM and they could not have been more helpfully. Oh ya I love my More

by Admiral
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Sciarappa
Dec 02, 2019 -

BMW of Freehold responded

Reading reviews like yours couldn't make us happier! Every day we strive to help our clients with their needs. Thank you for your kind words about our team and we hope to see you again.

November 30, 2019

Michael was the best! He made leasing a BMW easy. We will tell all our friends how knowledgeable, patient, available, and kind he was to work with. More

by Wendy
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

BMW of Freehold responded

Thanks for the 5-star review, Wendy!

November 29, 2019

Mark provided a lot of useful and important information about my new car and gave some tips even after I left the dealership! A great salesman and a true BMW enthusiast! More

by TK
Recommend Dealer
Yes
Employees Worked With
Mark Eustice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

BMW of Freehold responded

We are happy to provide an easy buying experience for you. We strive for quality service, and dedicated employees like Mark make it happen. We hope to see you again in the future.

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