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BMW of Freehold
Freehold, NJ
2,005 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,005 reviews
December 19, 2019
Fantastic experience! Would highly recommend Mark. He was able to answer all feature questions, while standing highly responsive to all requests. Appreciate his patience and attention. was able to answer all feature questions, while standing highly responsive to all requests. Appreciate his patience and attention. More
by Scott
December 19, 2019
Drive from Brooklyn NY to purchase a 440 GC I saw on Cargurus. I brought up a few concerns after the test drive. He addressed everyone of them. Left with the car that evening. They even filled the car u Cargurus. I brought up a few concerns after the test drive. He addressed everyone of them. Left with the car that evening. They even filled the car up with a full tank of gas! Very professional! Would definitely recommend. More
by Kemar
Employees Worked With
Eric Chirumbolo
December 19, 2019
I won't tell you not to do business with this dealership. However, I will never again purchase a vehicle from them or refer anyone. I purchased a used 2017 bmw only for me to take it home in Pa and it doesn' However, I will never again purchase a vehicle from them or refer anyone. I purchased a used 2017 bmw only for me to take it home in Pa and it doesn't pass inspection. The dealership sold me a car with bad tires and refused to make right on it. When you purchase a vehicle from a "reportable" dealership you hope to bypass issues like this. Now I'm worried about what else they looked over just to make a sale. Now I have to purchase new tires on a car that was just taken off of the lot. If you want a free cup of coffee or a fresh bagel stop in to this dealership but I would not buy a used car or any car here. More
by Griffind82
December 16, 2019
Excellent Today I bought an x5, Mark Vicens did en excellent job explaining everything to me word for word I recommend to anyone to come to BMW of Freehold they Today I bought an x5, Mark Vicens did en excellent job explaining everything to me word for word I recommend to anyone to come to BMW of Freehold they have it going on. More
by isaacsamaelcuty26
Employees Worked With
December 15, 2019
Tyler was wonderful to work with! He made the whole car buying experience easy. He was very professional and knowledgeable. He was a pleasure to deal with. We are very satisfied with our purchase. buying experience easy. He was very professional and knowledgeable. He was a pleasure to deal with. We are very satisfied with our purchase. More
by Cathy Mac
December 14, 2019
Eric if a terrific salesman! Wonderful and pleasant to work with! From start to Finish Eric was excellent in every aspect of purchasing a vehicle. His level of knowledge with the vehicles, technology and work with! From start to Finish Eric was excellent in every aspect of purchasing a vehicle. His level of knowledge with the vehicles, technology and packages was far superior than ever expected. His professionalism and character spoke volumes and made purchasing a vehicle very comfortable. Highly highly recommended. More
by david.d
December 13, 2019
Excellent service very easy, I'm very happy with my purchase and with the service mark gave me.would definitely recommend this dealership to my friends and family. very easy, I'm very happy with my purchase and with the service mark gave me.would definitely recommend this dealership to my friends and family. More
by eduardo_6132
Employees Worked With
December 12, 2019
Beautiful car at a great price I highly recommend BMW of freehold, great service talk to Mark Vicens and Russ great guy, he helped me find the car that fits my needs and expectation I highly recommend BMW of freehold, great service talk to Mark Vicens and Russ great guy, he helped me find the car that fits my needs and expectations!. More
by k2barreto13
December 10, 2019
Eric was an excellent salesman. He was very informative about the BMW that I was interested in purchasing. After purchasing my vehicle, Eric throughly explained and demonstrated the technical features of about the BMW that I was interested in purchasing. After purchasing my vehicle, Eric throughly explained and demonstrated the technical features of the 750I. More
by DaveBond
Employees Worked With
Erika Casalaspro, Eric Chirumbolo
December 09, 2019
VERY pleased BMW of Freehold is amazing! I was extremely pleased with Nick Marchesani, he helped my parents purchase a BMWx5. The whole time he was helpful and com BMW of Freehold is amazing! I was extremely pleased with Nick Marchesani, he helped my parents purchase a BMWx5. The whole time he was helpful and communicated with them at all times on their deal. Definitely will be back for another car! More
by Sydsmithhh
Employees Worked With
Nick Marchesani
