Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Freehold
Freehold, NJ
2,005 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,005 reviews
January 14, 2020
They were very helpful in finding the right car. I went in to look at one car and they directed me to an even better vehicle. And they worked on the price so that it was comparable. in to look at one car and they directed me to an even better vehicle. And they worked on the price so that it was comparable. More
by Jaradscott
Employees Worked With
January 12, 2020
Sales and Finance review My experience with sales an finance has been great. Have had a few issues with Customer Service in the past with my prior BMW 328i. My experience with sales an finance has been great. Have had a few issues with Customer Service in the past with my prior BMW 328i. More
by mpickell
Employees Worked With
Other Employees :
Allen Gin
January 11, 2020
Our experience with Mark was a pleasant and relaxing there was no pressure what so ever, but his professionalism and expertise was the reason we went ahead with the deal he offered we had visited other there was no pressure what so ever, but his professionalism and expertise was the reason we went ahead with the deal he offered we had visited other BMW dealers in the tristate area but finally ended up at the right place with Mark. Thank you.... More
by zwin920
Employees Worked With
January 11, 2020
Mike was incredibly patient with my son as he bought his first car. It was even a used car ... but we were treated with great care as if we were buying a super expensive vehicle! Thank you so much for you first car. It was even a used car ... but we were treated with great care as if we were buying a super expensive vehicle! Thank you so much for your kindness!! We will definitely recommend you and your dealership to others!! More
by Sarmellino44
Employees Worked With
January 05, 2020
This was my second time shopping at BMW of Freehold and it was just as enjoyable as the first. Mark was thorough, had helpful input about the vehicle I inquired about, and catered a deal to my needs. He wa it was just as enjoyable as the first. Mark was thorough, had helpful input about the vehicle I inquired about, and catered a deal to my needs. He was patient and hospitable throughout the duration of my visit. I drove away with a beautiful vehicle with all the features I requested. Definitely recommend doing business with Mark! More
by Sharay
January 02, 2020
Car buying made easy. Mark helped me choose the vehicle and made the process extremely pleasant. Highly recommend due to passion for the product and brand as well as great product knowledge. and made the process extremely pleasant. Highly recommend due to passion for the product and brand as well as great product knowledge. More
by Stephendi
Employees Worked With
January 02, 2020
Great customer experience for my new X5. Picked up the car with no issues at all. Easy in and out and they waited for me at the end of the day. car with no issues at all. Easy in and out and they waited for me at the end of the day. More
by TW
Employees Worked With
December 31, 2019
Nick Giglio was GREAT! Nick Giglio was my sales person. He is very knowledgeable and prompt. He updated me on each mile stone when my car was ordered and prepared me for nex Nick Giglio was my sales person. He is very knowledgeable and prompt. He updated me on each mile stone when my car was ordered and prepared me for next steps. On pick up of vehicle, he went thru all the bells and whistles with me. Highly recommend him. Vik. More
by vikpatel05
Employees Worked With
Nicholas Giglio
December 31, 2019
Great experience with Nick! Nick is an extremely knowledgeable and professional salesperson who made the BMW buying experience a pleasure. He made me very comfortable with both Nick is an extremely knowledgeable and professional salesperson who made the BMW buying experience a pleasure. He made me very comfortable with both the car and the dealership and I will definitely be coming back again in the future and recommending Nick to my friends. More
by Bradjk10
Employees Worked With
Nick Marchesani
