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BMW of Freehold
Freehold, NJ
2,172 Reviews
Welcome to BMW of Freehold
Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!"
Thanks for visiting our Lithia store.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,172 reviews
October 15, 2020
Terrible experience. Lack of responsiveness, no transparency, and poor communication. Very disappointed by the poor service and overall negative experience. This dealership lost my trust and lost transparency, and poor communication. Very disappointed by the poor service and overall negative experience. This dealership lost my trust and lost my business. More
by jrs20
October 05, 2020
Excellent experience from front to back Tyler is the man to see if you want a new or used BMW! Also thank you to Maria for making the finance process so easy and pleasant! to see if you want a new or used BMW! Also thank you to Maria for making the finance process so easy and pleasant! More
by Robrivera189
October 04, 2020
Have been servicing my 2018 x3 at Freehold BMW for the past 3 years despite the fact that it was leased elsewhere. The quality of the service has been excellent and the staff always courteous and helpful. past 3 years despite the fact that it was leased elsewhere. The quality of the service has been excellent and the staff always courteous and helpful. When the time came to lease my next BMW I decided to give them a shot. Mike Youssef did an excellent job of winning my business. He was very knowledgeable and patient as we configured the equipment I wanted in the x3 and then ran several scenarios with and without money down, different mileage and term options etc until I was satisfied with the result. The x3 was ordered and delivered roughly 4 weeks later. Mike kept me informed of the production progress and scheduled the delivery date immediately following delivery of the car to the dealer. Delivery of the car went smoothly and without issue. All in all Mike did an excellent job. More
by bxtr44
Employees Worked With
October 03, 2020
I've recently had a issue with the service department. Shortly there after I had a meeting with Mr . Arnaldi Which is the service manager for BMW of Freehold. He was very apologetic and he promised to Shortly there after I had a meeting with Mr . Arnaldi Which is the service manager for BMW of Freehold. He was very apologetic and he promised to Resolve the issue as soon as possible to my surprise within several days I received a phone call from him. Needless to say the issue was resolved to my satisfaction I will be continuing my business With BMW a Freehold Because of his attention to detail in handling The situation. BMW of Freehold you have my business and will continue having it because of employees Like this More
by Sam Ruiz
Employees Worked With
Laude Arnaldi
October 01, 2020
Customer service is like no other experience I have had. Genuinely caring and good quality customer service appears to be the main focus from management to sales to financing. Their approach makes car shopp Genuinely caring and good quality customer service appears to be the main focus from management to sales to financing. Their approach makes car shopping and car service issues easy for the customer. I appreciated all their suggestions when it came to both the right model of BMW to buy and the way to approach the financing decisions. No pushing to “overbuy”. If you have to buy a BMW, there is no other dealership in the state you should be looking to. More
by Satisfied Customer
October 01, 2020
This was my first time leasing a car and bmw of freehold made it a great experience. Really friendly staff and they work hard to give you the best deals! Will continue to work with them even though I live i made it a great experience. Really friendly staff and they work hard to give you the best deals! Will continue to work with them even though I live in NYC. More
by dennis.genin
Employees Worked With
Frank Ghusson, Dominique Nemeth
October 01, 2020
Wouldn't get a car from anywhere else or anyONE! Dominique made this the best experience by being accommodating, fast, and helped me get a great deal on a gorgeous car! Highly, highly recommend!! Dominique made this the best experience by being accommodating, fast, and helped me get a great deal on a gorgeous car! Highly, highly recommend!! More
by trishalangone13@yahoo.com
Employees Worked With
Dominique Nemeth
September 30, 2020
The dealership is welcoming. Orville Bynoe understood exactly what I needed and how he could make it a reality for me. I felt well taken care of with Orville looking out for me! exactly what I needed and how he could make it a reality for me. I felt well taken care of with Orville looking out for me! More
by Ann Murdock
Employees Worked With
September 30, 2020
Very Professional Dealership With Great Workers! I Got A Great Deal On 2017 BMW 330I, Man This Thing Is Insane. Couldnt Have Been More Happier With My Purchase. I Would Definitely Recommend This Place To Ot Great Deal On 2017 BMW 330I, Man This Thing Is Insane. Couldnt Have Been More Happier With My Purchase. I Would Definitely Recommend This Place To Others In The Market For A New Car, Ask For The Sales Associate Orville, He Was Really Helpful In Looking For What I Wanted At A Nice Price :) More
by Miguel Juarez
Employees Worked With
September 29, 2020
Only dealer with restricted hours in the region. Unable to shop there on their terms. They have been inflexible thus far. Making it difficult to shop there to shop there on their terms. They have been inflexible thus far. Making it difficult to shop there More
by 11mfiled
