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BMW of Freehold

Freehold, NJ

4.9
2,005 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,005 reviews

February 11, 2020

Michael did a good job helping me with my first lease purchase from BMW. I felt like I got a good deal and I’m looking forward to a long term relationship with them. More

by tyrel.jensen
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2020 -

BMW of Freehold responded

We greatly appreciate this wonderful review! Thank you for taking the time to write about your experience working with Michael! We are so happy to hear that he was able to help you with your new lease! We look forward to providing you with great service again soon!

February 08, 2020

Came in right after a meeting with an independent dealership which end up to be a terrible experience. I didn’t know what to expect but after meeting Eric, the process of purchasing my 3 series vehi More

by rzendt
Recommend Dealer
Yes
Employees Worked With
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Chirumbolo
Feb 10, 2020 -

BMW of Freehold responded

Thank you for your kind words about Eric and Russ. We are so glad they made you feel comfortable enough to shop with us at BMW of Freehold and we hope you'll come back again. Thank you for your business and enjoy your purchase.

February 04, 2020

Professional! Respectful! Above all HONEST! Mike made this all worthwhile! I should have never left this dealership! With the advise of a patient I left for one of Freehold BMW's competitors. B More

by DRBlozen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Monteleone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Shouldice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Beierschmitt
Feb 04, 2020 -

BMW of Freehold responded

Thank you for taking the time to write such a wonderful review! We are so happy to welcome you back to the BMW of Freehold Family and we appreciate your continued support as well as your kind words for Mike! Looking forward to being of great service to you again soon! Best!

February 02, 2020

Had an amazing experience with Eric! He was helpful, patient, and a pleasure to work with. Made our car-buying experience enjoyable and got a great deal! More

by Costas K.
Recommend Dealer
Yes
Employees Worked With
Eric Chirumbolo
Feb 03, 2020 -

BMW of Freehold responded

Thank you so much for the excellent review of your time working with Eric! We are so flattered to see such a great list of things you liked about our dealership. We look forward to taking care of any future needs that may arise!

January 31, 2020

Dominique was a pleasure to work with! She was professional, knowledgeable, accommodating and efficient. She helped streamline what could have been a daunting process into a fun and positive car-b More

by Ekurlandmd
Recommend Dealer
Yes
Employees Worked With
John, the BMW “genius”- did a great job teaching me all about my new vehicle! And I’m not sure if Russell from finance is considered an employee or independent contractor , but he was very detailed and professional as well., Dominique Nemeth
Feb 03, 2020 -

BMW of Freehold responded

We are so happy to hear that you enjoyed yourselves! Thank you for your very kind words for Dominique, she will be most appreciative to hear them! We hope you enjoy your new car and that you'll come and see us again soon!

January 31, 2020

Dominique Nemeth's Outstanding Professionalism As a return buyer at BMW Freehold, Ms. Nemeth demonstrated the highest quality of professionalism and customer courtesy. The dealership had the vehicl More

by dfewer100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Nemeth
Feb 03, 2020 -

BMW of Freehold responded

We are grateful for this wonderful review and your kind words about your time working with Dominique! It was our pleasure to provide you with top-notch service and appreciate your recommendation! Best!

January 30, 2020

Very helpful & trustworthy. When I feel I'm being pushed Very helpful & trustworthy. When I feel I'm being pushed I usually just walk but Mark & your team were very accommodating & no pressure. Happy to ma More

by btshaw4
Recommend Dealer
Yes
Employees Worked With
Nicholas Lichaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

BMW of Freehold responded

Thank you so much for this wonderful review! It is our goal to make sure that our customers never feel pressured and so we are so glad to hear that your recent visit with Mark and the rest of our team was just the opposite! Enjoy your new car and we hope to be of great service to you again soon!

January 30, 2020

X7 Purchase We were in the market for a new SUV and was comparing several competive models. Domenique was very patient and knowledgable about her product. At the More

by vgallo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Nemeth
Feb 03, 2020 -

BMW of Freehold responded

Reading reviews like yours couldn't make us happier! Every day we strive to help our clients with their needs. Thank you for your kind words about working with Dominque. Enjoy your new car and we'll hope to see you again!

January 30, 2020

Mike made the whole car buying experience a pleasant one. He was very professional and made the process simple and easy. No hassle experience altogether More

by Kovairam
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

BMW of Freehold responded

We love reading reviews like yours! Thank you for this wonderful review and for your kind words for Mike! We hope to see you again, soon!

January 29, 2020

Great Experience I came in looking for a used BMW, and found the car in excellent condition. Mark was very friendly and worked a lot with me to complete my purchase! W More

by archissathe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

BMW of Freehold responded

Thank you for this wonderful review! We are so happy to hear that Mark was of great service to you! Enjoy your new car and we'll hope to see you again soon!

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