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BMW of Freehold
Freehold, NJ
2,005 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,005 reviews
March 19, 2020
Most pleasant and knowledgeable person. Honest and helpful. I will definitely recommend BMW of Freehold to family and friends. The dealership is clean and customer friendly. helpful. I will definitely recommend BMW of Freehold to family and friends. The dealership is clean and customer friendly. More
by Giovannivega
Employees Worked With
March 16, 2020
I had a pretty good experience purchasing my used car with Freehold BMW. Mike was very helpful and followed up with me to make sure I was happy. I would recommend this dealership to others. with Freehold BMW. Mike was very helpful and followed up with me to make sure I was happy. I would recommend this dealership to others. More
by Naturalblackberry
Employees Worked With
March 14, 2020
X5 purchase with Mike Youssef In regards to purchasing my car, very straightforward. Mike got me the same things I had in the last car, and almost the same things I had wanted in m In regards to purchasing my car, very straightforward. Mike got me the same things I had in the last car, and almost the same things I had wanted in my previous lease. Was there for an hour and done. Unfortunately, had to wait 3 mos for my car b/c I ordered a premium color. Mike got me fired up by saying my car was in, but then had to apologize b/c it turned out not to be my car. However, when my car finally arrived, it had to be the worst day of the year with a torrential downpour. Despite all that, getting my car was pretty smooth. Maria the financial manager was very friendly, pleasant, professional, and helpful. The guy who handled my end of lease, (and I apologize for not knowing his name), was just great. Mike walked me thru all the new things in my car. professional all the way. More
by Joe from Brick
March 09, 2020
Eric helped me pick out a beautiful 2017 BMW 330I. He made the process easy and smooth and made sure I got the best deal possible! 100% would recommend to anyone shopping around for a vehicle! made the process easy and smooth and made sure I got the best deal possible! 100% would recommend to anyone shopping around for a vehicle! More
by J.Bonilla
Employees Worked With
Eric Chirumbolo
March 03, 2020
Mike helped me with the entire process, making it simple and stress free. At no point was I pressured and Mike was very knowledgeable about everything I asked. BMW of Freehold is fortunate to have such a and stress free. At no point was I pressured and Mike was very knowledgeable about everything I asked. BMW of Freehold is fortunate to have such a talented and courteous employee! Thanks also to Maryjo and Russ! Great team! More
by Rich C
February 29, 2020
I purchased a used vehicle from Eric and although it wasn’t a BMW he tried his best to learn the vehicle and guide me correctly . He even came in on his day off to finish the sale . wasn’t a BMW he tried his best to learn the vehicle and guide me correctly . He even came in on his day off to finish the sale . More
by Jamielynnhahn
February 28, 2020
Everything was exceptional from start to finish, Mark went above and beyond along side with Maria to get us a great deal. We are so happy with our BMW! went above and beyond along side with Maria to get us a great deal. We are so happy with our BMW! More
by diego12387
February 26, 2020
Mike Youssef's service was outstanding!! He was very helpful and made our purchase very smooth from start to finish. We had a bargain on the 2017 BMW X5, and we drove from northern VA all the way to Fre helpful and made our purchase very smooth from start to finish. We had a bargain on the 2017 BMW X5, and we drove from northern VA all the way to Freehold New Jersey and Mike made our experience with BMW of Freehold extremely pleasant. We really do appreciate his excellent service and we recommend BMW of freehold to anyone who seeks excellent customer service. Mike- Congrats on the job well done!! More
by jemni8
Employees Worked With
February 26, 2020
First-class service BMW Freehold NJ - Mark Vicens First-class service for a salesperson. No waste of time, no back and forth on numbers just honest and direct communication. Mark Vicens was very atten First-class service for a salesperson. No waste of time, no back and forth on numbers just honest and direct communication. Mark Vicens was very attentive and even introduced us to Dan Claro Zeno is Portuguese like my husband. Mark helped me and my husband within couple hours and got us an amazing car that we were looking for. Mark and Dan will be our forever go to salesperson at BMW. Thank you Mark for your stellar service and expertise. More
by agata.crucillo
February 24, 2020
Great experience with Eric , he’s so professional , friendly . Wonderful experience for my first time purchasing BMW 3 series. Thank you so much for your help . friendly . Wonderful experience for my first time purchasing BMW 3 series. Thank you so much for your help . More
by Wonderful experience!!!👍
