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BMW of Freehold

Freehold, NJ

4.9
2,173 Reviews
Welcome to BMW of Freehold Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!" Thanks for visiting our Lithia store.
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,173 reviews

December 12, 2020

Never met a salesman who really cares. Richard worked with me from beginning to end. It is because of Richard that I will consistently use BMW of Freehold as my dealership of choice. He is phenomenal! More

by harrilau
Recommend Dealer
Yes
Employees Worked With
Richard Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2020 -

BMW of Freehold responded

Thank you for the positive feedback! We are so glad to read that you enjoyed working with Richard. We truly appreciate your business and your loyalty!

December 08, 2020

This dealership is a great place to find your next car. They are reasonable in pricing and treat you very well. Was able to negotiate a bit as well as find a pre owned car with great service history. Mark More

by neojamal747
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

BMW of Freehold responded

Thank you so much for your thoughtful review! Reading reviews like this couldn't make us happier. We look forward to assisting you in the future!

December 07, 2020

I had the pleasure of leasing my car through Richard! Richard was very helpful throughout the process and dedicated and kind to his clients. I highly recommend him! More

by jessicaadorno831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

BMW of Freehold responded

Thank you so much for the excellent review! I am so flattered to see such a great list of things you liked about our dealership. We look forward to taking care of any future needs that may arise!

December 07, 2020

The team at BMW of Freehold makes it all about customer service. I did not just buy a great car, I bought a great relationship. More

by Rosemariedefonte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Catania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

BMW of Freehold responded

Thank you so much for your thoughtful review! Reading reviews like this couldn't make us happier. We look forward to assisting you in the future!

December 05, 2020

Mark was so extremely helpful and courteous throughout the entire process. I would HIGHLY recommend purchasing a vehicle from him both new or pre owned More

by Chardiaz99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

BMW of Freehold responded

Thank you for the wonderful review! We love hearing about our customers' positive experiences!

December 05, 2020

As a loyal customer for 18 years I had a deal torpedoed by the finance manager because they neglected to tell me of the required documentation needed before picking up my new car. Would not even bend to h More

by Vinnym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dori Dado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ruslan Gayetsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Krokovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Lichaa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Monteleone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Shouldice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Lauer
Dec 09, 2020 -

BMW of Freehold responded

Our goal is to always provide the best service possible, and I appreciate you taking the time to share your constructive feedback. I’d also like to apologize for the experience you had. Please be assured that I would like to do whatever I can to remedy this situation and hopefully earn your business in the future. To learn more about your experience and work with you personally, please contact me at (732) 462-0042. I hope to hear from you soon. Best, Dori Dado, General Sales Manager

Dec 10, 2020 -

Vinnym responded

Thanks for the offer, but i reordered the vehicle with the original dealership, he also said the price locks in, which was not the case with your dealership so if it comes in after Jan 4th, i still get my incentives from Dec. Secondly, you were somewhat involved on that day. I know William Lauer went to you on more than one occasion. That probably would have been the better time to chat. Talking today doesn't change what happened and if the current dealership was able to order the car for me, and honor the agreed to price, why couldn't you??? Will I return, i can't answer that question as it's still fresh on our minds and a sore subject.

December 05, 2020

Working with mark has been an absolute pleasure, he has made sure that he had covered any question that we had with a clear and concise response. I would recommend him to anyone that’s looking for a new ca More

by StevenKravitsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Monteleone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

BMW of Freehold responded

Thank you for the wonderful review! We love hearing about our customers' positive experiences!

December 03, 2020

Orville is an outstanding salesman and really dedicated to his clients and profession. Friendly and makes you feel at home. He’s a person you can trust. Thank you very much. More

by johnrogicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orville Bynoe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

BMW of Freehold responded

Thank you for the wonderful review! We love hearing about our customers' positive experiences!

November 30, 2020

She was amazing! Very helpful and answered all my questions. Super nice, very knowledgeable. Would highly recommend her! I’m so happy to have gotten my car from her! More

by Izabela.micha93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Nemeth
Dec 07, 2020 -

BMW of Freehold responded

Thank you for the wonderful review! We love hearing about our customers' positive experiences!

November 30, 2020

What an amazing experience! Helped me find and purchase my dream car!! Went over and beyond to stay late while I finished up paperwork. Truly a delight. Ask for Mike Youssef if you want a great car buying More

by bglunk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

BMW of Freehold responded

Thank you for the wonderful review! We look forward to taking care of any future needs that may arise!

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