Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Freehold
Freehold, NJ
2,004 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,004 reviews
May 22, 2020
Best service advisor in my opinion. Justine is always very helpful in getting all of my friends, family, and my own vehicles in and out. Highly recommend going to Justine when you come for service at BMW very helpful in getting all of my friends, family, and my own vehicles in and out. Highly recommend going to Justine when you come for service at BMW of Freehold! More
by Junior
Employees Worked With
May 21, 2020
Great Experience Thanks to all at BMW of Freehold specially "Wael 'Mike Youssef" for making my recent purchase a very pleasant experience. The entire process was thoro Thanks to all at BMW of Freehold specially "Wael 'Mike Youssef" for making my recent purchase a very pleasant experience. The entire process was thorough, honest and professional. I highly recommend BMW of Freehold. More
by Mohamed Heba
Employees Worked With
May 18, 2020
Just leased a new X3 through BMW of Freehold—Mike made the entire experience seamless and easy during these challenging times. I’ll gladly recommend him to my friends! the entire experience seamless and easy during these challenging times. I’ll gladly recommend him to my friends! More
by kwsegall
Employees Worked With
May 16, 2020
The dealership at BMW of Freehold was exceptional at handling my concerns and was able to get the vehicle the following day at a great price! handling my concerns and was able to get the vehicle the following day at a great price! More
by Asanchezny
May 16, 2020
Mike Youssef, was very helpful; knowledgeable and Confidently answered all my questions and concerns. He was Straight forward, no pressure, no sales pitch. Very HONEST Confidently answered all my questions and concerns. He was Straight forward, no pressure, no sales pitch. Very HONEST More
by Mo Suwareh
Employees Worked With
May 14, 2020
A Very Comfortable Experience. Sales staff was very approachable. They went over the vehicle with me and made me aware of issues before I even looked. John, my sales rep, was very n Sales staff was very approachable. They went over the vehicle with me and made me aware of issues before I even looked. John, my sales rep, was very nice and management helped meet my needs. Great dealership and I look forward to working with them in the future. Thanks Guys! More
by mcgowan4trumbull
May 08, 2020
New car purchase Mike and the BMW team were excellent even with the Covid19 restrictions. Got a great deal. They made sure the car was clean inside and out before I Mike and the BMW team were excellent even with the Covid19 restrictions. Got a great deal. They made sure the car was clean inside and out before I drove off More
by Lambj
May 07, 2020
Mike made my buying experience excellent. I’m very pleased with my BMW and he was clear on everything during the purchasing process. Can’t thank him enough pleased with my BMW and he was clear on everything during the purchasing process. Can’t thank him enough More
by Kylechrupcala
Employees Worked With
May 06, 2020
Wael Mike Youssef Mike was great to work with while buying a car during the coronavirus pandemic . Very responsive and punctual. Dealership took all necessary precaut Mike was great to work with while buying a car during the coronavirus pandemic . Very responsive and punctual. Dealership took all necessary precautions. Bought a 430I - great car! More
by dlefebvre310
May 04, 2020
Wael "Mike" Youssef Mike was great to work with for the purchase of my father's car. My father is 81 and he was super patient and kind during the entire process. Given th Mike was great to work with for the purchase of my father's car. My father is 81 and he was super patient and kind during the entire process. Given the purchase was during the pandemic while social distancing rules were in place, the entire process was more challenging for everyone. Mike handled the entire transaction like a professional and offered to work with my father to help with anything additional he needed or answer any other questions he has ongoing and after the quarantine lifts. More
by Dr. Carrie M Carretta
