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BMW of Freehold
Freehold, NJ
2,004 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,004 reviews
June 23, 2020
I just recently purchased a X3 and my sales rep William Lauer was the best. The whole process was a great experience. I have a lot to learn being a 1st time BMW owner and Billy has been so informative, p Lauer was the best. The whole process was a great experience. I have a lot to learn being a 1st time BMW owner and Billy has been so informative, prompt in getting back to me and helping me and he has been GREAT! Thank you Billy 😊 More
by brendaleethompson8
June 22, 2020
I bought a used BMW X3 from BMW of Freehold. Needed a flat tire repair 1000 miles after buying the car. At the tire service center getting a replacement when the tech sowed me that 3 out of 4 tires had s flat tire repair 1000 miles after buying the car. At the tire service center getting a replacement when the tech sowed me that 3 out of 4 tires had stripped wheel locks and the tires could not be removed without ordering a "kit" to Bore through the stripped locks. Since I was over an hour away from the dealership Dori Dado rectified the situation and the problem was resolved. More
by tlewis
Employees Worked With
June 18, 2020
Bob is great! Friendly, knowledgeable, and attentive to your service. Every time i service my vehicle Bob makes sure he covers everything it my need. your service. Every time i service my vehicle Bob makes sure he covers everything it my need. More
by mmentonis
Employees Worked With
Robert Gamble
June 18, 2020
I purchased a used BMW through BMW of Freehold, via Cars.com. The entire process was seamless from start to finish. Mark Eustice, my Client Advisor, went above & beyond to ensure my experience was exce Cars.com. The entire process was seamless from start to finish. Mark Eustice, my Client Advisor, went above & beyond to ensure my experience was excellent. The vehicle had a few areas of concern when I first viewed it - minor dents & dings - which the dealership took care of. Mark was enthusiastic, responsive, & helpful throughout the entire process. I would not hesitate to recommend this dealership, & I will definitely be back! - Brian T. More
by Bt443407
Employees Worked With
June 13, 2020
First time Bmw owner and I must say the experience was beyond expectations. Michael was very professional and knowledgeable, wish I could give an extra star. beyond expectations. Michael was very professional and knowledgeable, wish I could give an extra star. More
by Jasonhpeters
Employees Worked With
June 09, 2020
Amazing salesman! Quick, efficient and knowledgeable! My 6th car with the dealership! Def recommend Dori, Mike and BMW of Freehold!!! They truly are a class act! 6th car with the dealership! Def recommend Dori, Mike and BMW of Freehold!!! They truly are a class act! More
by Rorieholman
June 09, 2020
We had a good experience purchasing a pre-owned BMW. Mike Youssef was helpful. The process was quick and straight forward. He worked to maximize our savings. Youssef was helpful. The process was quick and straight forward. He worked to maximize our savings. More
by Janet
Employees Worked With
June 09, 2020
Working with Mike was a great experience. Mike was extremely patient, and helped us in getting our new BMW! I highly recommend him to anyone wanting a new BMW! extremely patient, and helped us in getting our new BMW! I highly recommend him to anyone wanting a new BMW! More
by Harry1230
Employees Worked With
June 09, 2020
BMW of Freehold and Mike Youssef made the buying experience effortless for my first BMW purchase. Mike was very professional and followed up with me experience effortless for my first BMW purchase. Mike was very professional and followed up with me More
by KimberlyFilmore
May 22, 2020
Lots of new car buying experience Over the years have purchased many cars including 28 German made. It is normally a time consuming and some times aggravating experience. Dealing with Over the years have purchased many cars including 28 German made. It is normally a time consuming and some times aggravating experience. Dealing with our salesman, Tyler Hyman was a pleasure. He is responsive and caring, knowledgeable and honest. Could not have asked for a better experience. In fact, might not have made this purchase without his advice and care. Could not have been happier with the treatment received. by him, Nick, and Maria. It seemed like we were dealing with and visiting friends! More
by Doc and Jenny
Employees Worked With
Other Employees :
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