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BMW of Freehold
Freehold, NJ
2,173 Reviews
Welcome to BMW of Freehold
Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!"
Thanks for visiting our Lithia store.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,173 reviews
January 05, 2021
Great experience. Really supportive and informative. They helped me in finalizing my lease for a BMW X2. Mike Youssef helped a lot and made the deal possible. helped me in finalizing my lease for a BMW X2. Mike Youssef helped a lot and made the deal possible. More
by Radha Shah
Employees Worked With
January 02, 2021
I am now on my third BMW from this dealership and I wouldn’t get one from anyone else. My salesperson John Cheung was knowledgeable, responsive, and most importantly fair throughout the entire buying wouldn’t get one from anyone else. My salesperson John Cheung was knowledgeable, responsive, and most importantly fair throughout the entire buying process. He made it smooth, easy and pressure-free. If you’re in the market for a BMW, these guys are the best - period. More
by J R
Employees Worked With
January 02, 2021
I had very particular wants in my car, and could not find them anywhere. I worked with Nic the sales manager, who located a car that met my entire wish list and then made me an offer I could not refuse (def them anywhere. I worked with Nic the sales manager, who located a car that met my entire wish list and then made me an offer I could not refuse (definitely the first time in my life I have not negotiated). My only concern was that it was so easy, less than 15 minutes, that maybe I had missed something, but everything was as promised. I then worked with Mark E, and Ruslan who were super accommodating and knowledgeable. This was definitely the best car experience I have ever had. I believe the fact that everyone I dealt with has worked there for a long time, means they are focused on repeat business. The greatest complement I can give is that I would definitely look here first whenever buying a BMW, and both my wife and daughter are thinking of getting BMWs just because my experience was so good. More
by Jamie K
December 31, 2020
High energy, polite, efficient, but the dealership is going under renovations and is a bit chaotic and noisy. Everyone was doing the best job they can under the circumstances. going under renovations and is a bit chaotic and noisy. Everyone was doing the best job they can under the circumstances. More
by CCBMW fan
December 30, 2020
My experience at Freehold BMW was exceptional. Efficient, knowledgeable, and no B.S. Dani the Manager And Frank are A’s! I found new home knowledgeable, and no B.S. Dani the Manager And Frank are A’s! I found new home More
by Christine.mizrahi
December 30, 2020
Excellent customer service, great following up with customers, truly goes above and beyond. Best salesman we ever met. Would recommend him over anyone else. Thanks customers, truly goes above and beyond. Best salesman we ever met. Would recommend him over anyone else. Thanks More
by diego12387
Employees Worked With
December 29, 2020
John Cheung, our sales person at BMW in Freehold, is very professional and pleasant to deal with - not pushy at all. He is very knowledgeable. My wife and I were surprised to hear that John has been in the professional and pleasant to deal with - not pushy at all. He is very knowledgeable. My wife and I were surprised to hear that John has been in the car business for only 1-year after graduating college. We thought he had at least five years of experience! Also, John has been responsive to a couple of queries we had after our purchase, which I cannot say other car sales people we dealt with in the past have been after the deal was closed. Consider yourself fortunate if you have John Cheung as your BMW sales person. More
by awrudel
Employees Worked With
December 29, 2020
Frank was a no-nonsense advisor and was willing to work with us every step of the way, very responsive and helpful in the leasing process. with us every step of the way, very responsive and helpful in the leasing process. More
by Mttbnwr
Employees Worked With
December 29, 2020
Mike Youssef was simply an amazing Client Advisor. He gave me all of the information I needed to purchase my BMW all with professionalism and a smile. gave me all of the information I needed to purchase my BMW all with professionalism and a smile. More
by imzitzner
Employees Worked With
December 29, 2020
Mark was a pleasure to work with, he made the entire process easy and enjoyable! I would recommend him without a hesitation. I know I will be a lifelong customer of BMW Freehold. process easy and enjoyable! I would recommend him without a hesitation. I know I will be a lifelong customer of BMW Freehold. More
by sharondove2
Employees Worked With
