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BMW of Freehold
Freehold, NJ
2,005 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,005 reviews
July 18, 2020
John was very helpful in my need for my vehicle purchase, also professional & very nice & pleasant young man! Also worked with me I. My trade in vehicle & the price of my new vehicle! also professional & very nice & pleasant young man! Also worked with me I. My trade in vehicle & the price of my new vehicle! More
by rdanniballe
July 16, 2020
My recent experience and purchase at BMW of Freehold I just wanted to share my recent purchase of a pre-owned vehicle from BMW of Freehold. My experience was very easy and relaxed, there was no pressure I just wanted to share my recent purchase of a pre-owned vehicle from BMW of Freehold. My experience was very easy and relaxed, there was no pressure and minimal negotiation as the price offered online was excellent (The pictures never even made it to the Website) and I had done my share of research. I made an appointment to come and see the vehicle and Dominique was my Sales Rep when I arrived at the dealership. She was very helpful and friendly and allowed me to drive the vehicle with my family and make a decision without any pressure. She was also very knowledgeable even thought the vehicle was not a BMW. I put a deposit down on the phone the next day and made an appointment to deliver the vehicle the following week which only took an hour. I have spent more time buying kitchen appliances. Overall a very easy and positive experience, and I love my new ride. I would definitely recommend to family and friends. More
by marksw4
Employees Worked With
Dominique Nemeth
July 16, 2020
John was very friendly and helpful and was able to get me the price I wanted to pay for my new car. He even dropped it off at my house! It was an easy and painless process. the price I wanted to pay for my new car. He even dropped it off at my house! It was an easy and painless process. More
by dsheats
Employees Worked With
July 14, 2020
I am so Grateful to have landed with John as my Salesman. His professionalism, patience and amazing personality made me feel at ease and confident in my decision to purchase my vehicle there!! I never felt p His professionalism, patience and amazing personality made me feel at ease and confident in my decision to purchase my vehicle there!! I never felt pressured, he answered all of questions and was utterly a pleasure to work with. For sure I will be back for my next purchase thanks to my guy!!!!! Great work John and thanks so much for a smooth and cool experience for sure 😊 More
by Tasha c
Employees Worked With
July 12, 2020
Everyone at BMW of Freehold was super helpful and very pleasant to work with. The transaction was easy and I would highly recommend this dealership! pleasant to work with. The transaction was easy and I would highly recommend this dealership! More
by Pardiof8
July 12, 2020
John was extremely knowledgable and very understanding. He was also patient and did not pressure me into buying any car. The service was smooth and fast. He offered me many options and made the buying expe He was also patient and did not pressure me into buying any car. The service was smooth and fast. He offered me many options and made the buying experience a breeze. I highly recommend! More
by Eridon
July 11, 2020
I was very nervous as this was the first car I was purchasing on my own & Mark was super kind and helpful throughout the entire process! Super nice, efficient and professional! purchasing on my own & Mark was super kind and helpful throughout the entire process! Super nice, efficient and professional! More
by Lauren
Employees Worked With
July 11, 2020
Great experience this weekend leasing a new BMW!! The BMW sales and financial team went above and beyond to get us in our new car today! sales and financial team went above and beyond to get us in our new car today! More
by blakestephaniegorka
Employees Worked With
July 07, 2020
Wow! What a pleasure it was working with Mike. He was extremely helpful, knowledgable, and honest. I purchased a used 2008 Mercedes Benz E350 4MATIC and I must say mike and the team at BMW of Freehold ex extremely helpful, knowledgable, and honest. I purchased a used 2008 Mercedes Benz E350 4MATIC and I must say mike and the team at BMW of Freehold exceeded my expectations. I’ve been looking for this car for a long time. I would definitely purchase a car again from him. Possibly a brand new BMW! More
by Noel
