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BMW of Freehold

Freehold, NJ

4.9
2,013 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,013 reviews

July 28, 2024

Pretty good overall experience all around. Arthur was helpful, patient with all our questions, and accommodating. He was determined to ensure we had all the information we needed in order to e More

by jp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Kelsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur Yestrebov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

BMW of Freehold responded

Hello! Thank you for sharing your positive experience with Arthur and the team at BMW of Freehold! We're glad to hear that his helpfulness and patience made your lease transition smooth. Enjoy driving your new BMW and come again!

July 27, 2024

Large clean dealership with strong inventory. Nuno is a fantastic master tech who has done nothing but great work on my car More

by Derek.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nuno Marques
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2024 -

BMW of Freehold responded

Hi Derek! We're delighted to hear that Nuno and our team at BMW of Freehold have provided you with excellent service. Thanks for the kind words and come again soon!

July 27, 2024

Sure, here’s a shorter version for your review: --- Subject: Excellent Support I wanted to express my appreciation for the outstanding support I received from your team. Everyone i More

by Isayg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laude Arnaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Catania
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Calabrese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2024 -

BMW of Freehold responded

Isay, thank you for the kind words! We're glad to hear our team at BMW of Freehold provided excellent support and resolved your issue smoothly. We appreciate your feedback and look forward to seeing you again soon!

July 27, 2024

Five Stars, I trust Nuno with all my cars. He is kind, professional, honest and very knowledgeable at his job. More

by Nevmar
Recommend Dealer
Yes
Employees Worked With
Nuno Marques
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2024 -

BMW of Freehold responded

Hello! Thank you for trusting Nuno and our team at BMW of Freehold with your cars! We appreciate the kind words and look forward to serving you again!

July 24, 2024

Mark was extremely professional, responsive and honest throughout my purchase process, which can make what is typically a grueling process much more pleasant. He even came in on his day off to ensure that More

by Frank Fattorusso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Monteleone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Catania
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Calabrese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

BMW of Freehold responded

Hi Frank! We're delighted to hear that Mark and the team at BMW of Freehold made your experience so positive. Thanks for being a loyal customer. We look forward to seeing you again soon!

July 24, 2024

Great, everyone is so friendly Specifically Dany and salesperson great This is 7th time I am buying More

by ELEGANTSTUDIO13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Lichaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Shouldice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Lema-Hasing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Cogliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

BMW of Freehold responded

Hello! Thank you for your continued trust in BMW of Freehold! We're delighted to hear that Dany and the team provided a friendly experience once again. Enjoy your new purchase and come again soon!

July 23, 2024

Richard and Frank were honest throughout the process. No stress, No pressure. Got exactly what I was looking for More

by mm248
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Monteleone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Catania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

BMW of Freehold responded

Hello! We're delighted to hear that Richard and Frank provided a stress-free experience at BMW of Freehold. Enjoy your new vehicle and come again soon!

July 21, 2024

I've been a loyal BMW customer now for almost 10 years. Orville is always a pleasure to work with. He is very knowledgeable and helpful when it comes to picking out a car and there is absolutely no pressur More

by SansoneDPM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Monteleone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orville Bynoe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

BMW of Freehold responded

Hello! Thank you for your loyalty over the past decade! We're delighted to hear that Orville and Danny have made your experiences at BMW of Freehold so enjoyable. We look forward to serving you for another 10 years!

July 20, 2024

The staff is extremely knowledgeable and courtesy. I have bought and sold multiple vehicles with them and will continue to do so! More

by DENTALJAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Lema-Hasing
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2024 -

BMW of Freehold responded

Hello! Thank you for your continued trust in BMW of Freehold! We're delighted to hear that our knowledgeable and courteous staff have made each experience a positive one. Looking forward to assisting with your future vehicle needs!

July 20, 2024

Orville is a big asset to Freehold BMW was extremely satisfied with the service was extremely accommodating. More

by GRANDMAHELEN819
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orville Bynoe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2024 -

BMW of Freehold responded

Hello! We're delighted to hear that Orville provided such accommodating service at BMW of Freehold. Thank you for sharing your positive experience. Come again soon!

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