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BMW of Freehold
Freehold, NJ
2,087 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,087 reviews
September 28, 2024
My husband and I were blown away with the service and hospitality at BMW of Freehold. Danny & Anthony went ABOVE and BEYOND, to make sure we got exactly what we wanted, and more! They did not allow us to hospitality at BMW of Freehold. Danny & Anthony went ABOVE and BEYOND, to make sure we got exactly what we wanted, and more! They did not allow us to settle on something we had thought we liked, and we were glad we didn't because we are so in love with our 2022 x5. We got all of the packages we wanted, exterior, interior color, price, and more. We will be customers for life. My husband and I HIGHLY recommend taking your business there. Thank you gentlemen for all of your efforts, you made us feel like family. We appreciate you!! More
by jordan.emersonn
September 28, 2024
If I could give Frank 10 stars, I would. He simplified the car buying process and was straight forward. He was able to get me into the exact car that I was looking for despite looking for us He simplified the car buying process and was straight forward. He was able to get me into the exact car that I was looking for despite looking for used. His dedication to customer satisfaction is second to none. More
by ROBERT Kelly
Verified CustomerSeptember 27, 2024
Good experience with Paige, patient, communicative and professional. Adequate timing at the dealership to close the deal professional. Adequate timing at the dealership to close the deal More
by SERGY VALENTE
September 27, 2024
Great great guy helped me a lot with picking out the car and all of the above and all of the above More
by jakeborawski
Employees Worked With
September 26, 2024
Mark was great to work with. He made the process easy and got me in the car I wanted. He’s a true professional. From Mark to the finance manager Mike were all awesome He made the process easy and got me in the car I wanted. He’s a true professional. From Mark to the finance manager Mike were all awesome More
by SenseiMike
September 26, 2024
Best and fastest service. I like my new bmw m 4 thank you bmw freehold. I like my new bmw m 4 thank you bmw freehold. More
by BBERDOLOV82
September 26, 2024
Incredible, this is a dealership that genuinely cares about its customers and makes them feel like family. Everyone especially Dan, Mark, and John easily went above and beyond for me and made sure I was about its customers and makes them feel like family. Everyone especially Dan, Mark, and John easily went above and beyond for me and made sure I was satisfied and confident in my purchase. I highly recommend BMW Freehold to anyone looking to purchase a car with confidence. More
by THOMASDELUCA0727
September 25, 2024
Very very very very very very very very very very very very very very good! very very very good! More
by JAY.PETRULLO
September 25, 2024
Painless and dare I say enjoyable car buying experience! John Cheung was fantastic and very responsive the whole time. I live my new car! John Cheung was fantastic and very responsive the whole time. I live my new car! More
by jrsydoc
September 25, 2024
Very satisfied with the experience . Michael Chang was great and so was Maria in Finance. Ashley at the front desk was very helpful, too. I have no idea who Nicholas Lucas is, didn’t mee Michael Chang was great and so was Maria in Finance. Ashley at the front desk was very helpful, too. I have no idea who Nicholas Lucas is, didn’t meet him. Love my new car❤️ More
by SUNSHINEFOREVER1122
