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BMW of Freehold
Freehold, NJ
2,080 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,080 reviews
November 20, 2024
Anthony was a great guy. Soft spoken and well mannered. He was very pretty and fun to look at. Soft spoken and well mannered. He was very pretty and fun to look at. More
by EVAVSILVA
Verified Customer
November 20, 2024
BMW of freehold met all my expectations. Great service, Pierre and frank were great to work with! Everything went nice and smooth. Anytime I had a question I sent them a text and they got ri Great service, Pierre and frank were great to work with! Everything went nice and smooth. Anytime I had a question I sent them a text and they got right back to me. Wonderful guys to work with. More
by SLEONETTI18
November 19, 2024
5 Star review, enabled by my service advisor Mohammad Hamad. The key ingredient to any business, but especially an automobile dealership is personalized customer service. Very few people can do it becaus Hamad. The key ingredient to any business, but especially an automobile dealership is personalized customer service. Very few people can do it because it cant be trained, it really has to come natural to be be effective. Mohammad delivers service excellence with a high level of class and sophistication. He could easily work at any high end luxury dealership including Lamborghini, Porsche, Bentley... More
by jpaul.photo
Employees Worked With
November 18, 2024
Great service walked in got quoted signed and approved in an hour. Great service. Thank you. an hour. Great service. Thank you. More
by JAZ_PONTIC
November 18, 2024
My car was not up for lease for another 4-5 months but the team at BMW Freehold reached out to me about a new lease. Worked with me on meeting my requirements to get out of my existing lease. Very pleased the team at BMW Freehold reached out to me about a new lease. Worked with me on meeting my requirements to get out of my existing lease. Very pleased with my interactions with the entire team. More
by BAKESSLER
November 17, 2024
The BMW of Freehold was very responsible in their dealings with me and honored all their commitments. dealings with me and honored all their commitments. More
by YBHATNAG
November 17, 2024
Steve C. was very helpfull. Finance person was a big help as well - sevice team very friendly. was very helpfull. Finance person was a big help as well - sevice team very friendly. More
by GREGSZ11
November 17, 2024
Great service, and I got my dream car. Would def come back again in the future Would def come back again in the future More
by ROCCOMURDOCCA1112
Employees Worked With
November 17, 2024
The entire team that worked on getting me my new car was outstanding. Anthony was beyond patient and helpful. Russel was so easy to work with. We don’t even have to negotiate the price. BMW of Freehold deal outstanding. Anthony was beyond patient and helpful. Russel was so easy to work with. We don’t even have to negotiate the price. BMW of Freehold dealership is #1 in my book. More
by ZARINA.AZIMOV
November 16, 2024
What stood out the most was their commitment to ensuring I felt confident and informed throughout the process. Whether it was test driving, financing, or discussing maintenance plans, Orville B. was patient I felt confident and informed throughout the process. Whether it was test driving, financing, or discussing maintenance plans, Orville B. was patient, transparent, and never pushy. He went above and beyond to answer all my questions and tailor the experience to suit my preferences and budget. More
by MARGO.NALBANDIAN
