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BMW of Freehold
Freehold, NJ
2,121 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,121 reviews
December 21, 2024
There was no one from management to congratulate during or after the purchase of the car. This was very different from my experience at other luxury car dealers where customers were better treated. This tr or after the purchase of the car. This was very different from my experience at other luxury car dealers where customers were better treated. This treatment felt very cold though Richard himself was very awesome in catering to my needs More
by LPASUPUL
Verified Customer
December 21, 2024
The level and quality of service that I received at BMW of Freehold was truly top tier! Orville & Nick were both very knowledgeable, professional and a pleasure to do business with. The whole team just of Freehold was truly top tier! Orville & Nick were both very knowledgeable, professional and a pleasure to do business with. The whole team just made the entire process so quick and seamless. I can’t recommend this dealership enough if you’re in the market for a BMW. More
by Roxanne
December 20, 2024
Mark was knowledgeable, and extremely helpful during the entire process. I would highly recommend working with him while looking for a new car. entire process. I would highly recommend working with him while looking for a new car. More
by AF
December 19, 2024
Outstanding Experience as a Loyal Customer at BMW of Freehold As a loyal customer since 2010, I wanted to take a moment to share my heartfelt gratitude for the exceptional service I received during m Freehold As a loyal customer since 2010, I wanted to take a moment to share my heartfelt gratitude for the exceptional service I received during my recent purchase of the BMW X5 2025. Every aspect of the experience reaffirmed why I continue to choose BMW of Freehold for my automotive needs. Mark Vicense, as always, was phenomenal. His professionalism, product knowledge, and dedication to ensuring I found the perfect vehicle exceeded all expectations. Mark has a remarkable ability to make the car-buying process smooth, enjoyable, and stress-free. He truly represents the high standards of your dealership. Maria Shouldice in finance was equally impressive. Her expertise, clear communication, and friendly approach made what can often be a daunting process feel seamless and straightforward. She ensured I fully understood every step, which I greatly appreciated. Nick, the sales manager, went above and beyond to ensure my satisfaction. His support and willingness to address every detail with care demonstrated a true commitment to customer service. Lastly, General Manager Dori Dado has created an unparalleled atmosphere of excellence at BMW of Freehold. It’s clear that Dori’s leadership fosters a team dedicated to delivering top-tier service, and my experience was a testament to that. As a returning customer, it’s wonderful to see that BMW of Freehold continues to prioritize customer satisfaction and uphold the values that have kept me coming back for over a decade. Thank you all for making this purchase so memorable. I’m thrilled with my new BMW X5 and look forward to many more years as a loyal customer. Dritan More
by Dritan
December 19, 2024
Very pleased with the knowledge and courteousness of Mark. He went above and beyond his job to accommodate us with whatever we asked of him. All of the staff is wonderful. That is why we keep coming ba Mark. He went above and beyond his job to accommodate us with whatever we asked of him. All of the staff is wonderful. That is why we keep coming back and are now a 3 BMW family. I love my new X5 More
by BOBBIE14
December 19, 2024
I leased 2025 740. The car is great at good price. Worked with Mark and i would definately recommend him to my friends and relatives. The car is great at good price. Worked with Mark and i would definately recommend him to my friends and relatives. More
by Oleg
December 19, 2024
Great process showing us available cars, no pressure environment. Knowledgeable, professional staff. Once we settle on a automobile and got our finance in order, the closing process was painless and re environment. Knowledgeable, professional staff. Once we settle on a automobile and got our finance in order, the closing process was painless and relatively fast. I recommend this dealer. More
by PRELIPCEANU
December 19, 2024
Great process showing us available cars, no pressure environment. Knowledgeable, professional staff. Once we settle on a automobile and got our finance in order, the closing process was painless and re environment. Knowledgeable, professional staff. Once we settle on a automobile and got our finance in order, the closing process was painless and relatively fast. I recommend this dealer. More
by PRELIPCEANU
December 18, 2024
Mike was very patient with me and gave me his full attention (and this was on a very busy Saturday in December). His professionalism is top-notch. I felt comfortable with him through the whole proces attention (and this was on a very busy Saturday in December). His professionalism is top-notch. I felt comfortable with him through the whole process and I didn’t feel pressured at all. He wanted to make the deal work for me. Couldn't be happier with my new 2025 330xi. I had a great experience and highly recommend him. I've owned many BMWs but this was the first time I was able to purchase one through BMW Freehold and that is because of Mike. More
by IRF
Employees Worked With
December 17, 2024
Justine is simply amazing. I was in a bind when my alternator belt broke and I was suppose to go on vacation the next day. I called if I could drop off my car and Justine was s I was in a bind when my alternator belt broke and I was suppose to go on vacation the next day. I called if I could drop off my car and Justine was sure I will take care of everything you go have a great vacation. When I came back, my car was good as new and back on the road again. Justine, you're the best! Thank you, Charlie Milo More
by Charlie
Employees Worked With
