BMW of Fort Walton Beach

Wonderful and highly experienced staff! Fabulous!!! John was very patient with me, Mike showed me information that helped with my decision, and George was efficient in the loan process. They took extra John was very patient with me, Mike showed me information that helped with my decision, and George was efficient in the loan process. They took extra measures to find the right vehicle for me! More

Where do you begin? I owned a 2000 Mercedes Benz C230 Kompressor and love it but always cringed every time it needed service. Quality Imports is the closest dealer or st I owned a 2000 Mercedes Benz C230 Kompressor and love it but always cringed every time it needed service. Quality Imports is the closest dealer or stealer as nicknamed. Several times my car would take 2 or 3 days for standard service with oil change. My question was what did you break? Never got an answer. Onetime they attempted to charge me for 8 brake pad and 8 rotors. Do they think people really that dumb? Attempted to charge 2 hours labor to program a key ordered from Mercedes Benz. Its already programmed from the factory for my VIN. Their excuse was he checked to make sure it worked before pickup. Really? 2 hours? Did fall asleep in the back seat? More

Quality Imports sales department; professional staff Quality Import sales department from Store manager to Finance manager provided a stress free purchase. Geoff Ross my sales Consultant was knowledgeabl Quality Import sales department from Store manager to Finance manager provided a stress free purchase. Geoff Ross my sales Consultant was knowledgeable and streamlined the purchase process. The best experince I have had buying and automoblie. More

Don't Recommend I would not recommend any Mercedes Benz owner to get their car service at Quality Import. We took our Benz in on Monday to have a spare replaced and i I would not recommend any Mercedes Benz owner to get their car service at Quality Import. We took our Benz in on Monday to have a spare replaced and it took a week to get the car back. We didn't wven have a loaner. Poor customer service, service to pricey and poor service side. More

Best dealer ever Gary got to know me and directed me to the perfect car for me. John, Ryan, and Dr. Hollingsworth formulated a great deal for my needs. I will be a c Gary got to know me and directed me to the perfect car for me. John, Ryan, and Dr. Hollingsworth formulated a great deal for my needs. I will be a customer for life and I have already recommended them to others. More

Impeccable customer service behind a quality automobile!! I am so happy to say that this was the single BEST car buying experience I've ever had!! I had the pleasure of working with Mark Crane and John Philp I am so happy to say that this was the single BEST car buying experience I've ever had!! I had the pleasure of working with Mark Crane and John Philpot. They worked patiently with me and answered every question which enabled me to feel completely comfortable before making my decision on such a large purchase. I never once felt pressured or that I wasn't as important as the person buying the most expensive car on the lot. They reassured me that this dealership stands by MB’s slogan, “The best or nothing” and I must say it is completely evident in the way they do business! I would encourage anyone on the market to just stop by. It is impeccable customer service behind a quality automobile at its best!! Thank you so much for making this such an amazing experience! I look forward to being a repeat customer! M.Gibson More

No intimidation or hassle. Best trade in experience ever! Knowledgable team. Bud Weinhold and John Philpot were diligent to get the deal done to make me 110% happy. Will be a repeat customer. Knowledgable team. Bud Weinhold and John Philpot were diligent to get the deal done to make me 110% happy. Will be a repeat customer. More

I recently leased a new MB SL550 thanks, in no small part, to George Liscotti's attentive customer service. On a recent visit to the dealership to have a flat tire repaired, George struck up a conversa part, to George Liscotti's attentive customer service. On a recent visit to the dealership to have a flat tire repaired, George struck up a conversation with me in the showroom waiting area and the rest, as they say, is history. He took proactive steps to "upsell" me into a 2014 model of the car I was already driving and, after working with management to make the numbers work, I was driving off in the new vehicle within a few weeks of that first, fateful meeting. The dealership, overall, is a friendly place to be and the staff is sharp. The business transaction was easy to deal with and George was well-prepared at the time of delivery to offer assistance in acclimating to the new vehicle. My only concern is that my car has a very off-putting smell to it- almost like grease or a mechanical aroma that betrays the clean "new car" smell that you might expect. My first MB did not smell like this and when you purchase a new car for over $100k the LAST thing you would expect to do is buy an air freshener for it. More

The sales experience for my new Mercedes was excellent. My salesperson was Geoff, and we quickly and easily came to terms. He handled all matters conveniently over the phone and with emails. I made only t My salesperson was Geoff, and we quickly and easily came to terms. He handled all matters conveniently over the phone and with emails. I made only two visits to the dealership, one to introduce myself and meet him and the other to pick up the new car. The entire team at Quality Imports treated me as a special customer and made sure all my concerns were met. The entire process went smoothly with no bumps in the road. I felt confident doing business with them, and I highly recommend Quality Imports to other customers. More

The GM lured me into the dealership by calling me and telling me to come in and get into a new MB with a lower monthly payment. It was the old bait and switch. In 2009 I purchased a new 2010 GLK 350 fr telling me to come in and get into a new MB with a lower monthly payment. It was the old bait and switch. In 2009 I purchased a new 2010 GLK 350 from Quality Imports. When I went to the dealership to meet with the GM: did not offer me a fair trade-in value on my 'super clean' 2010 GLK 350; wanted me to lease not buy; the lease payment was $15 less than my current monthly payment. I was talked down to and was treated disrespectfully. I went to Centennial Imports and purchased a new C250. Here is what Centennial did for me: offered $3,000 more for my trade-in (than Quality); came down significantly off the C250 MSRP; received a 3-year service agreement at no cost; lowered my car payment by $220/mo; everyone from the sales consultant to the owner were super friendly; treated me fairly and with respect. Centennial has a new customer. I will NEVER do business at the Quality Imports dealership again and to anyone looking for a MB, recommend that they go to Centennial Imports. More