BMW of Fort Walton Beach

I wish I could give zero stars service from this dealer. for almost 20 years we've leased both BMW's while residing in Atlanta, New Orleans and 30A simultaneously. It wasn't until we began the process of s for almost 20 years we've leased both BMW's while residing in Atlanta, New Orleans and 30A simultaneously. It wasn't until we began the process of slowly relocating to our beach house that our service needs began to lean more heavily with the Ft Walton dealer. even though the facility and service were not as outstanding as the two larger cities we lived in, we both understood and accepted a little less. Until September 15, 2023 when it was obvious that the expectations had become much worse. I woke to a nail in my tire and attempted to call the Service Department to see if I should attempt to bring my car in that day or schedule an appointment. I reached a national answering service who was unable to schedule me because they were unable to reach anyone at the dealership to inquire available appointments. I was instructed to call back in 20-30 minutes. beginning at 7:30 am until 10:15 am no one at the dealership answered the phones. Finally, when I was able to speak to a someone I was told the Service Department never answers their phones. My attempt at being proactive by calling the Parts Department to alert them of the tire I would need as replacement was met with a voicemail stating that due to no staffing I should leave a voicemail and someone would get back to me at their convenience. I decided to go ahead and press the SOS button and get Roadside Assistance involved so as not to delay the possibility of getting my tire repaired. I additionally left a voicemail with parts letting them what tire size I would need in hopes of speeding up the process further. Since I wasn't sure how long it would be that I would not have my car I went ahead and reserved a rental car so I could make my doctors appointments and get to work. I waited for two hours and called the dealer to see if my car had arrived and if they had an idea on how long it would take. Again no one in Service was available and decided to give it a couple more hours before attempting to re-call. My next attempt was met with no answers and no one being to tell me if my car had arrived. The time was 3:30 pm making no communication of any kind for 8 hours. I decided to reach out to the Sales Department (they always answer) and was pretty adamant that I speak with the GM. Per our conversation, he was very upset and told me that he planned to immediately go speak with the Service Manager. Approximately 10 minutes I received a voicemail from the Service Manager stating that my car had arrived and he would get back to me shortly regarding the expected time my car would be ready.......but it wasn't ready at that moment. At 4 pm I received a call that my car was ready and I was shocked and pleased. When I called the number back the Service Manager answered and told me car wasn't ready. When I mentioned I had just received a call saying it was he angrily told me that it wasn't.......at which time one of the technicians walked into his office telling him it was. Neither seemed to know which one was telling the truth. I began to laugh at the absurdity of the entire situation and now into hour nine......no one seemed to know what was going on. My final comment was to ask the Service Manager how he would have reacted if he were in my shoes at this moment? Fortunately, I had two other witnesses with me at the time and they were able to witness the entire situation. What followed turned out to be the icing on the cake of a 10 hour ordeal simply to inquire about the timeline of a simple service for my car. The Service Manager told me that my car was ready and would need to be picked up within 48 hours or I would be charged a $25/day storage fee. He continued to tell me that I was no longer able to bring my vehicle for ANY type of service to this dealer (even recalls) and that he was writing up the document to ensure that I was never allowed in the facility again. He told me that my tire issue was NOT his problem More

Used a coupon which was accepted at time of service and then was told I could not use it and they could not let it go for that cheap, doesn't seem like my problem. They got it down a bit but made it my iss then was told I could not use it and they could not let it go for that cheap, doesn't seem like my problem. They got it down a bit but made it my issue. I would say this is the worst BMW service dept I have ever dealt with in the country. More

Called to speak with someone in the service department and was put on hold forever. Not the first time that has happened. Additionally, I get my BMW serviced here and my tires have not been rotated in 3 and was put on hold forever. Not the first time that has happened. Additionally, I get my BMW serviced here and my tires have not been rotated in 3 years. I have maintenance free for 3 years. Never once was this offered or suggested. The customer service is so bad, I do not want to buy another BMW. This is my fourth BMW. More

Purchased a used BWM 128I convertible with 29,000 miles on March 25 2023. I live 5 hours away on my way home the check engine light came on. Called and left messages for the GM with no return calls. Too on March 25 2023. I live 5 hours away on my way home the check engine light came on. Called and left messages for the GM with no return calls. Took the car in to Ocala BMW and $5,500 later they fixed the issue. This was a known issue with this car and engine. Buyer beware More

Luis is a fantastic salesman. Very professional and knowledgeable about all of the vehicles. A pleasure to work with Very professional and knowledgeable about all of the vehicles. A pleasure to work with More

Went to explore the possibility of purchasing an M4 and left with an M4 Competition, Luis was very professional and did what was needed to make the deal come true beneficially for both. Will recommend the left with an M4 Competition, Luis was very professional and did what was needed to make the deal come true beneficially for both. Will recommend the Dealer and Luis 100%! More

luis was my salesman awesome guy very professional and goes out of his way to make sure the customer is happy. The whole team at this dealership did an amazing job getting into a new X3 and i couldnt be h goes out of his way to make sure the customer is happy. The whole team at this dealership did an amazing job getting into a new X3 and i couldnt be happier. Thank you luis and the team at BMW of Fort Walton. I will definitely be back . More

Luis, our salesman was excellent. He brought the vehicle to our house and completed the entire delivery at our convenience. He brought the vehicle to our house and completed the entire delivery at our convenience. More

Luis was a please to do business. He is courteous, well spoken and looked very professional. He is courteous, well spoken and looked very professional. More

I started off with what I thought was a minor problem…. it turned into a Big Deal. Service Manager took charge and fixed the problem. Thanks so much! I’ll tell my friends where to shop! it turned into a Big Deal. Service Manager took charge and fixed the problem. Thanks so much! I’ll tell my friends where to shop! More