BMW of Fort Walton Beach

Called to speak with someone in the service department and was put on hold forever. Not the first time that has happened. Additionally, I get my BMW serviced here and my tires have not been rotated in 3 and was put on hold forever. Not the first time that has happened. Additionally, I get my BMW serviced here and my tires have not been rotated in 3 years. I have maintenance free for 3 years. Never once was this offered or suggested. The customer service is so bad, I do not want to buy another BMW. This is my fourth BMW. More

Purchased a used BWM 128I convertible with 29,000 miles on March 25 2023. I live 5 hours away on my way home the check engine light came on. Called and left messages for the GM with no return calls. Too on March 25 2023. I live 5 hours away on my way home the check engine light came on. Called and left messages for the GM with no return calls. Took the car in to Ocala BMW and $5,500 later they fixed the issue. This was a known issue with this car and engine. Buyer beware More

Luis is a fantastic salesman. Very professional and knowledgeable about all of the vehicles. A pleasure to work with Very professional and knowledgeable about all of the vehicles. A pleasure to work with More

Went to explore the possibility of purchasing an M4 and left with an M4 Competition, Luis was very professional and did what was needed to make the deal come true beneficially for both. Will recommend the left with an M4 Competition, Luis was very professional and did what was needed to make the deal come true beneficially for both. Will recommend the Dealer and Luis 100%! More

luis was my salesman awesome guy very professional and goes out of his way to make sure the customer is happy. The whole team at this dealership did an amazing job getting into a new X3 and i couldnt be h goes out of his way to make sure the customer is happy. The whole team at this dealership did an amazing job getting into a new X3 and i couldnt be happier. Thank you luis and the team at BMW of Fort Walton. I will definitely be back . More

Luis, our salesman was excellent. He brought the vehicle to our house and completed the entire delivery at our convenience. He brought the vehicle to our house and completed the entire delivery at our convenience. More

Luis was a please to do business. He is courteous, well spoken and looked very professional. He is courteous, well spoken and looked very professional. More

I started off with what I thought was a minor problem…. it turned into a Big Deal. Service Manager took charge and fixed the problem. Thanks so much! I’ll tell my friends where to shop! it turned into a Big Deal. Service Manager took charge and fixed the problem. Thanks so much! I’ll tell my friends where to shop! More

The service at this dealership is a joke! I’ve tried very hard to give Fort Walton Mercedes a chance and step up in customer service but again a huge disappointment. Every other Mercedes dealership has been hard to give Fort Walton Mercedes a chance and step up in customer service but again a huge disappointment. Every other Mercedes dealership has been great to deal with. I expect this level of service from a lower tier manufacturer but certainly not from Mercedes’. Fort Walton Mercedes if you cannot deliver and execute of something simple as customer service then sell a different branch NOT Mercedes. More

Beware! Misogynistic GM lacking integrity. Scheduled 6PM appointment...drove 351 miles - ONE WAY - only to have car sold. GM falsely blamed female associate...poor management! appointment...drove 351 miles - ONE WAY - only to have car sold. GM falsely blamed female associate...poor management! More