BMW of Fort Walton Beach

This is our 8th BMW lease—the 4th from this dealership. We were very pleased with Rudi’s attention to what we were looking for in teams of the vehicle and fitting our budget. He spent all the time we neede We were very pleased with Rudi’s attention to what we were looking for in teams of the vehicle and fitting our budget. He spent all the time we needed to get the right X3. We will work with Rudi when it’s time for our next lease. I’ve worked with Christopher Pitts in the service department since 2013 and he always takes great care of us. Both Rudi and Christopher make us feel like valued customers. More

Rudi, Russell, Jennifer and staff were incredible to work with. I work in the auto industry myself and they are the pinnacle of what every sales staff should be, honest, fair, and extremely helpful. with. I work in the auto industry myself and they are the pinnacle of what every sales staff should be, honest, fair, and extremely helpful. More

Despite a previous unpleasant experience with the service department regarding a different vehicle, we hoped we’d have better luck with a purchase. Unfortunately, that was not the case. Initially the sales a department regarding a different vehicle, we hoped we’d have better luck with a purchase. Unfortunately, that was not the case. Initially the sales associate was very communicative and accommodating; however, after our purchase he offered no follow-up whatsoever. Additionally, less than two weeks after our purchase, we experienced a minor vehicle issue that was entirely due to dealership oversight and, again, our sales associate showed minimal concern or follow up. A different sales associate who was not involved with our purchase was integral in resolving our issue and to him we owe our thanks. I know there are certain things that “come with the territory” when purchasing a vehicle, but I expected better from this dealership and was disappointed for the second time. It will definitely be the last. More

They were pleasant but definitely greedy when it came to the new car negotiations. I was not told the truth about what line items I had to pay for. Would not buy here again. the new car negotiations. I was not told the truth about what line items I had to pay for. Would not buy here again. More

Worst car buying experience and don't get me started on the service department. Don't recommend at all! the service department. Don't recommend at all! More

Save yourself the frustrations and go elsewhere. My car was there for 30 days and BMW of Ft Walton Beach still hadn't fixed it. They originally told me I needed a battery, a week later it was anot My car was there for 30 days and BMW of Ft Walton Beach still hadn't fixed it. They originally told me I needed a battery, a week later it was another part, then a week later it was another part. It seems they just try a part to see if it works and if not, they keep adding parts until they find the right one and charge you for parts that did not solve the issue. The communication is horrible as well. I was originally told 1-2 days, but that became 30 days. They do not call to provide updates. I would call multiple times and send text messages to the service advisor asking for updates. I usually got a response such as, I'll check and get back with you. And then I'd never hear back from him, and I'd have to follow up again and again. I left a message with the Service Mgr and asked for a phone call - never heard from him. I sent an email to the Service Mgr and General Mgr asking someone to call me - I never heard from them. I left a message for the General Mgr asking him to call me - I never heard from him. When I showed up to pick up my car, I asked to speak to a manager. I was told he just left. I have been a BMW owner for 20+ years and have been to several different BMW locations and this one is by far the worst. Now that I live near Ft Walton Beach and this is the only BMW location near me, it is safe to say this will be my last BMW as I will not set foot in this place again. More

Blanca was great to deal with. She is an amazing salesperson. She was so helpful and patient with our purchase. When we buy again I hope we get to deal with Blanca or at the very l She is an amazing salesperson. She was so helpful and patient with our purchase. When we buy again I hope we get to deal with Blanca or at the very least someone just like her. More

One of the female managers is super rude and aggressive. I’ve spoken to many dealership managers and she has been the worse by far. I’ve spoken to many dealership managers and she has been the worse by far. More

Blanca is an amazing sales person. I couldn’t be happier with my experience buying my X5. She had 2 different transactions going and I never felt like I was not her priority. She was t I couldn’t be happier with my experience buying my X5. She had 2 different transactions going and I never felt like I was not her priority. She was the only sales person there and did a prefect job. She found me exactly what I was looking for and made the deal happen. More