BMW of Fort Walton Beach

Despite a previous unpleasant experience with the service department regarding a different vehicle, we hoped we’d have better luck with a purchase. Unfortunately, that was not the case. Initially the sales a department regarding a different vehicle, we hoped we’d have better luck with a purchase. Unfortunately, that was not the case. Initially the sales associate was very communicative and accommodating; however, after our purchase he offered no follow-up whatsoever. Additionally, less than two weeks after our purchase, we experienced a minor vehicle issue that was entirely due to dealership oversight and, again, our sales associate showed minimal concern or follow up. A different sales associate who was not involved with our purchase was integral in resolving our issue and to him we owe our thanks. I know there are certain things that “come with the territory” when purchasing a vehicle, but I expected better from this dealership and was disappointed for the second time. It will definitely be the last. More

They were pleasant but definitely greedy when it came to the new car negotiations. I was not told the truth about what line items I had to pay for. Would not buy here again. the new car negotiations. I was not told the truth about what line items I had to pay for. Would not buy here again. More

Worst car buying experience and don't get me started on the service department. Don't recommend at all! the service department. Don't recommend at all! More

Save yourself the frustrations and go elsewhere. My car was there for 30 days and BMW of Ft Walton Beach still hadn't fixed it. They originally told me I needed a battery, a week later it was anot My car was there for 30 days and BMW of Ft Walton Beach still hadn't fixed it. They originally told me I needed a battery, a week later it was another part, then a week later it was another part. It seems they just try a part to see if it works and if not, they keep adding parts until they find the right one and charge you for parts that did not solve the issue. The communication is horrible as well. I was originally told 1-2 days, but that became 30 days. They do not call to provide updates. I would call multiple times and send text messages to the service advisor asking for updates. I usually got a response such as, I'll check and get back with you. And then I'd never hear back from him, and I'd have to follow up again and again. I left a message with the Service Mgr and asked for a phone call - never heard from him. I sent an email to the Service Mgr and General Mgr asking someone to call me - I never heard from them. I left a message for the General Mgr asking him to call me - I never heard from him. When I showed up to pick up my car, I asked to speak to a manager. I was told he just left. I have been a BMW owner for 20+ years and have been to several different BMW locations and this one is by far the worst. Now that I live near Ft Walton Beach and this is the only BMW location near me, it is safe to say this will be my last BMW as I will not set foot in this place again. More

Blanca was great to deal with. She is an amazing salesperson. She was so helpful and patient with our purchase. When we buy again I hope we get to deal with Blanca or at the very l She is an amazing salesperson. She was so helpful and patient with our purchase. When we buy again I hope we get to deal with Blanca or at the very least someone just like her. More

One of the female managers is super rude and aggressive. I’ve spoken to many dealership managers and she has been the worse by far. I’ve spoken to many dealership managers and she has been the worse by far. More

Blanca is an amazing sales person. I couldn’t be happier with my experience buying my X5. She had 2 different transactions going and I never felt like I was not her priority. She was t I couldn’t be happier with my experience buying my X5. She had 2 different transactions going and I never felt like I was not her priority. She was the only sales person there and did a prefect job. She found me exactly what I was looking for and made the deal happen. More

I wish I could give zero stars service from this dealer. for almost 20 years we've leased both BMW's while residing in Atlanta, New Orleans and 30A simultaneously. It wasn't until we began the process of s for almost 20 years we've leased both BMW's while residing in Atlanta, New Orleans and 30A simultaneously. It wasn't until we began the process of slowly relocating to our beach house that our service needs began to lean more heavily with the Ft Walton dealer. even though the facility and service were not as outstanding as the two larger cities we lived in, we both understood and accepted a little less. Until September 15, 2023 when it was obvious that the expectations had become much worse. I woke to a nail in my tire and attempted to call the Service Department to see if I should attempt to bring my car in that day or schedule an appointment. I reached a national answering service who was unable to schedule me because they were unable to reach anyone at the dealership to inquire available appointments. I was instructed to call back in 20-30 minutes. beginning at 7:30 am until 10:15 am no one at the dealership answered the phones. Finally, when I was able to speak to a someone I was told the Service Department never answers their phones. My attempt at being proactive by calling the Parts Department to alert them of the tire I would need as replacement was met with a voicemail stating that due to no staffing I should leave a voicemail and someone would get back to me at their convenience. I decided to go ahead and press the SOS button and get Roadside Assistance involved so as not to delay the possibility of getting my tire repaired. I additionally left a voicemail with parts letting them what tire size I would need in hopes of speeding up the process further. Since I wasn't sure how long it would be that I would not have my car I went ahead and reserved a rental car so I could make my doctors appointments and get to work. I waited for two hours and called the dealer to see if my car had arrived and if they had an idea on how long it would take. Again no one in Service was available and decided to give it a couple more hours before attempting to re-call. My next attempt was met with no answers and no one being to tell me if my car had arrived. The time was 3:30 pm making no communication of any kind for 8 hours. I decided to reach out to the Sales Department (they always answer) and was pretty adamant that I speak with the GM. Per our conversation, he was very upset and told me that he planned to immediately go speak with the Service Manager. Approximately 10 minutes I received a voicemail from the Service Manager stating that my car had arrived and he would get back to me shortly regarding the expected time my car would be ready.......but it wasn't ready at that moment. At 4 pm I received a call that my car was ready and I was shocked and pleased. When I called the number back the Service Manager answered and told me car wasn't ready. When I mentioned I had just received a call saying it was he angrily told me that it wasn't.......at which time one of the technicians walked into his office telling him it was. Neither seemed to know which one was telling the truth. I began to laugh at the absurdity of the entire situation and now into hour nine......no one seemed to know what was going on. My final comment was to ask the Service Manager how he would have reacted if he were in my shoes at this moment? Fortunately, I had two other witnesses with me at the time and they were able to witness the entire situation. What followed turned out to be the icing on the cake of a 10 hour ordeal simply to inquire about the timeline of a simple service for my car. The Service Manager told me that my car was ready and would need to be picked up within 48 hours or I would be charged a $25/day storage fee. He continued to tell me that I was no longer able to bring my vehicle for ANY type of service to this dealer (even recalls) and that he was writing up the document to ensure that I was never allowed in the facility again. He told me that my tire issue was NOT his problem More

Used a coupon which was accepted at time of service and then was told I could not use it and they could not let it go for that cheap, doesn't seem like my problem. They got it down a bit but made it my iss then was told I could not use it and they could not let it go for that cheap, doesn't seem like my problem. They got it down a bit but made it my issue. I would say this is the worst BMW service dept I have ever dealt with in the country. More