BMW of Florence

This dealership needs a zero rating. I have never been treated with such disrespect ever. Bought a 2020 BMW last Thursday. I bought it from internet sales person, Daniel. I purchased it I have never been treated with such disrespect ever. Bought a 2020 BMW last Thursday. I bought it from internet sales person, Daniel. I purchased it on the assurance that the small imperfections in the paint would be taken care of. I was scheduled to bring it in today 6-7-2022 to have taken care of. They sloppily painted over one spot on hood, which took 10 minutes. When I asked about all the other areas, Daniel told me I should have bought a new car. I guess the $43,000 isn’t good enough for BMW. I’m evidently not deserving of good service. I paid cash, no financing, so… More

The whole team there needs to be replaced. No kind of respect. Complete imbeciles. Totally incompetent!! I highly do not recommend!! No kind of respect. Complete imbeciles. Totally incompetent!! I highly do not recommend!! More

Horrible service as always! Worst place ever. I highly do not recommend taking any car there! Very r****, incompetent, and has “picked people”. The GM isn't any better! Worst place ever. I highly do not recommend taking any car there! Very r****, incompetent, and has “picked people”. The GM isn't any better! More

I brought a Mercedes 2022. . and I’m so happy.. the customer service from Sunshine and Jazimine was excellent!!! I couldn’t have went any other place and receive this kinda serv . and I’m so happy.. the customer service from Sunshine and Jazimine was excellent!!! I couldn’t have went any other place and receive this kinda service ♥️♥️♥️♥️.. I’m grateful to have meet them and to buy my first new car !!!! More

I just purchased my fourth car from here. I’d worked with Gregory Smith previously Gregory is now the Customer Service Representative. He was super at selling! My sales representative I’d worked with Gregory Smith previously Gregory is now the Customer Service Representative. He was super at selling! My sales representative for my Mercedes Benz was Deanna James. She was also excellent! I’m so glad to buy locally! Lola Coggeshall Early More

OK, I brought a 528i BMW the end of January and within 45 days I had to have the car towed because of a drivetrain malfunction only to be told my engine is bad and need to be replaced. Now, I'm stuck w 45 days I had to have the car towed because of a drivetrain malfunction only to be told my engine is bad and need to be replaced. Now, I'm stuck with a car with car payments for 5 years but can't drive the car because of this bad engine N20 4 cylinder. I've reached out to the dealership and was told they put $4000 into that car already. I wasn't told something was wrong with the car when I purchased it. How could a respectful business do someone like this that's a father of 5 Lil kids now have no transportation.. Anything can help as long as they try to make things right but can't or should I say WON'T even do that! I'm not hear to make anyone feel bad for me but I want you all to know the type of ppl at this business you're dealing with... Be careful don't be stuck with a car with a bad engine and can't drive it but have monthly payments for 60 months! Thanks BMW of Florence! There's so much I can put on here about the experience I had at this place but I'm not that type of person. I just hope and pray for the best for me and my kids! More

Seth was outstanding salesman. The finance manager was also helpful with all the paperwork . Would recommend this dealership to all. The finance manager was also helpful with all the paperwork . Would recommend this dealership to all. More

Ash was simply Amazing, he took his time with me and explained how leasing worked. He seemed to care about my needs and wants. explained how leasing worked. He seemed to care about my needs and wants. More

Matthew thank you so much for being so helpful with my service process. You are truly a blessing! ☺️ service process. You are truly a blessing! ☺️ More

Joel Capps is diminishing the reputation of BMW overall. Disrespectful, nasty, cocky arrogant attitude! What service manager talks over clients and hangs up the phone on them, leaving them with uncertaintie Disrespectful, nasty, cocky arrogant attitude! What service manager talks over clients and hangs up the phone on them, leaving them with uncertainties. Not to mention he installed a NON-BMW BATTERY IN MY CAR. BMW of Florence has lost my business, along with my family and anyone I'm associated with. I was disrespected in the utmost way! Is this the ultimate driving experience?? Lack of professionalism at it's finest! He is not deserving of this job nor this position. xxxx poor performance. I hope the corporate office notices these complaints and grants someone who is more deserving of this position! More