BMW of Florence

Since I’ve had my car, I’ve always taken it to BMW of Florence. Joel Capps waited on me the last few times and it’s always a pleasurable experience. I really like the shuttle service they provide while y Florence. Joel Capps waited on me the last few times and it’s always a pleasurable experience. I really like the shuttle service they provide while your vehicle is being serviced. What I love most is how they take the time to answer any questions I may have in detail without making me feel like I’m being rushed out of the door. Thank you for your great customer service care! More

Everyone was great. . Jack really tried hard to help me get the v.a. Discounts I thank everyone . Jack really tried hard to help me get the v.a. Discounts I thank everyone More

While traveling from our home in Maryland, my wife and I ran over a deer carcass, which resulted in damage to the steering of our BMW. We left the car with Matt in the BMW of Florence Service. The repairs w ran over a deer carcass, which resulted in damage to the steering of our BMW. We left the car with Matt in the BMW of Florence Service. The repairs were made in a timely fashion and Matt was very helpful in keeping in touch with us regarding the repair. I do recommend BMW of Florence, a very reliable dealership according to our experience. More

The service person, Joel, is very reliable and very friendly to customers. I’ve been a customer for over a decade and never had a bad experience with this dealership. The reason I keep owning BMW cars friendly to customers. I’ve been a customer for over a decade and never had a bad experience with this dealership. The reason I keep owning BMW cars is because service is top notch. More

BMW of Florence has always treated us well, and fairly. Joel Capps is exceptional as a service advisor. He is knowledgeable and keeps us informed on all aspects of our service. Joel Capps is exceptional as a service advisor. He is knowledgeable and keeps us informed on all aspects of our service. More

Joel is amazing any time I have to take my car in for service. He is the epitome of customer service! Darren and Brody who drive the shuttle are also always super nice and helpful! They all make my exper service. He is the epitome of customer service! Darren and Brody who drive the shuttle are also always super nice and helpful! They all make my experience a 10/10 every single time! More

Service representatives are very knowledgeable about the vehicles. Matt makes sure that I understand the service requirements and keep a service agreement in place. The personnel in the finance office mad vehicles. Matt makes sure that I understand the service requirements and keep a service agreement in place. The personnel in the finance office made sure that I got the best service agreement for my needs. All the staff members are polite and respectful, willing to help. More

Great customer service and environment. The process was smooth and the sales team made sure we were taken care of. The process was smooth and the sales team made sure we were taken care of. More

I’ve been a customer of BMW of Florence since 2015. My first purchase was a 2014 428i and then I purchased a 2020 540i. Excellent customer service. Thanks!! My first purchase was a 2014 428i and then I purchased a 2020 540i. Excellent customer service. Thanks!! More