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BMW of El Paso

El Paso, TX

Overview
Reviews
4.7
339 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

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Showing 339 reviews

January 16, 2025

I was given a price for a battery replacement, I agreed to it. However once I picked up the car I’m handed a bill for an additional $46 for shop supplies. Why is there an additional fee added? Shouldn’t t More

by Girod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina
Report | Print
Jan 17, 2025 -

BMW of El Paso responded

Dear Girod, Thank you for sharing your feedback. We apologize for any confusion regarding the additional charges on your invoice. At BMW of El Paso, we strive for transparency in our pricing and want to clarify the details regarding the "shop charge." In addition to the charges for parts, labor, and applicable taxes, a "shop charge" is applied to help cover the costs of materials that are generally used during vehicle repairs and services but cannot be individually itemized. These materials include items such as rags, nuts, bolts, screws, cleaners, small amounts of lubricants, and other necessary supplies. This charge is calculated as a percentage of the total labor cost, and it is noted on the invoice. We understand that unexpected charges can be frustrating and appreciate the opportunity to explain. Please don’t hesitate to reach out to us directly if you have additional questions or concerns. We're here to assist and ensure a positive experience moving forward. Thank you for choosing BMW of El Paso. Best regards, Christian Ugarte Service and Parts Director BMW of El Paso (915) 887-6120 Direct cugarte@bmwofelpaso.com

January 12, 2025

My experience with the Dealership was great. The personnel their are very courteous and knowledgeable. More

by BUCK 55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Herrera
Report | Print
Jan 14, 2025 -

BMW of El Paso responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 11, 2025

Excellent service. . BMW went up and above expectations.. I fully recommend this dealership for all your needs More

by alesquisan77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jan 13, 2025 -

BMW of El Paso responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 10, 2025

Excellent Customer service! Thank you Ana for answering all my questions and for your help! Extremely recomended! More

by Jlorozco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Coburn
Report | Print
Jan 11, 2025 -

BMW of El Paso responded

Hi, we're happy to hear you had such a positive experience with Ana! If you have any further questions, please give us a call. We're always happy to help!

January 07, 2025

Great service every single time. Karina and the whole team always do a great job! More

by Jediahel Ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina
Report | Print
Jan 08, 2025 -

BMW of El Paso responded

Hi, we're happy to hear you had such a positive experience with Karina! We hope to be of service to you again in the future. Best wishes, BMW of El Paso

January 04, 2025

Excellent service as always, Carlos Prieto is amazing, everything went so smooth and super fast, higly recommended to all my friends and family More

by Mario Toledo Couret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Prieto, Rafael Rojas, Ebert..
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Jan 06, 2025 -

BMW of El Paso responded

Hi Mario, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 03, 2025

BMW of El Paso sets up customers for failure. I’ll begin my review from my own personal experience. This location thrives on getting customers out of the lobby by setting us up for failure by p More

by Jasa54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos, Karina
Report | Print
Jan 04, 2025 -

BMW of El Paso responded

Dear Jasa54, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your visit. At BMW of El Paso, we aim to provide excellent service and ensure every customer feels valued and informed. After reviewing your visit, we foun d that our team advised you of the estimated wait time for the service. While we understand how frustrating delays can be, the actual service time did not take the full 4 hours as stated. Regarding loaner vehicles, we regret to inform you that your car, being over 8 years old and with over 100,000 miles, does not meet the qualifications for a loaner car. We provided an Uber ride as a courtesy to ensure you could return home or work comfortably while your vehicle was serviced. We strive to make our customers' experience as smooth as possible, even in these circumstances. We truly appreciate your feedback and will continue to review our processes to improve the level of service we provide. Please don't hesitate to contact us if you have any more concerns or questions. Thank you, Christian Ugarte Service and Parts Director BMW of El Paso cugarte@bmwofelpaso.com

December 31, 2024

Smooth transaction with Juan and the financial department! Thank you so much for the great service More

by patsy0312
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Jan 02, 2025 -

BMW of El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 30, 2024

Took my car to empire dent repair and they did an excellent job! Great work and customer service. More

by achavira1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Report | Print
Jan 01, 2025 -

BMW of El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 28, 2024

Very nice video, all the staff is great. Will recommend to everybody. Fast and great service. More

by Aprilaraujo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna, Jorge
Report | Print
Dec 29, 2024 -

BMW of El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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