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BMW of El Paso

El Paso, TX

Overview
Reviews
4.7
326 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

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Showing 326 reviews

December 16, 2024

Great service! Explain everything! On point ! 10 stars i would give : ) great job!!! Work was excellent! Samuel I Ibarra great job at explaining. More

by Shooiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Ibarra
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Dec 20, 2024 -

BMW of El Paso responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 13, 2024

I had an excellent experience with Alvaro. He was extremely knowledgeable and professional throughout the entire interaction. He took the time to thoroughly explain how my brakes work and the More

by Slhoward3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvaro and Alex (Female)
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Dec 15, 2024 -

BMW of El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. Thanks again for the recommendation, and have an amazing day!

December 10, 2024

Ana and Heidi were so helpful in expediting my needs. I just want to say thank you More

by beagua93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
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Dec 13, 2024 -

BMW of El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 10, 2024

By far smoothest transition at a dealership. Jose made sure I was informed throughout the entire process and the team worked well together. The finance guy was honest and transparent. I will be More

by SVal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Moran
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Dec 13, 2024 -

BMW of El Paso responded

Hi, we're happy you found Jose to be so supportive during your experience here at BMW of El Paso. We are always more than happy to assist you if anything else comes up. Take care!

December 08, 2024

Fast, very knowledgeable and always goes above and beyond to meet any need like a loaner while getting serviced More

by krystalport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Dec 12, 2024 -

BMW of El Paso responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2024

Carlos Prieto was extremely nice and welcoming. Great customer service! He made me feel welcomed although I own a Mini and not a BMW. More

by mlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Prieto and referred by Isma
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Dec 02, 2024 -

BMW of El Paso responded

Hi, thank you so much for your positive comments about BMW of El Paso! Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2024

Dealership and people are very nice and polite. Their service rates are astronomical and very poorly presented to the customer. More

by PPLP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karina
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Dec 03, 2024 -

BMW of El Paso responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Christian Ugarte Service and Parts Director cugarte@bmwofelpaso.com

November 29, 2024

Very courteous very professional very accommodating. Work performed skillful. Atmosphere at place friendly and customer oriented. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Dec 01, 2024 -

BMW of El Paso responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 28, 2024

Karina in service does an amazing job! Totally satisfied with all the work they completed on my X7 More

by Louiemartinez17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Herrera
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Nov 29, 2024 -

BMW of El Paso responded

Hi, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!

November 27, 2024

This dealership is friendly conveniently located always clean always helpful. They offer a great product and service. More

by meyerich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex,Heidi
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Nov 29, 2024 -

BMW of El Paso responded

Hi, we appreciate your positive review about your recent experience with us! Until the next time we meet, take care!

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