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BMW of El Paso

El Paso, TX

Overview
Reviews
4.8
251 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

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Showing 251 reviews

June 12, 2024

Johnathan Rodriguez was a great salesperson. He was pleasant to deal with through the whole negotiation process. More

by Mark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan Rodriguez
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Helpful
June 12, 2024

Great customer service, service department is awesome and Heidi is the best . would absolutely recommend BMW More

by judyblue30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi withrow
Report | Print
Jun 13, 2024 -

BMW of El Paso responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
June 09, 2024

Great customer service, listened and responded to all of our needs! Thank you so much! More

by Promarie2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal
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Jun 10, 2024 -

BMW of El Paso responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
June 04, 2024

We got excellent customer service! The whole process went really well. We are very satisfied. More

by Mdt_84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel Diaz
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Jun 07, 2024 -

BMW of El Paso responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of El Paso. We hope to be of service to you again in the future. Best wishes, BMW of El Paso

Helpful
June 02, 2024

Ivan and Karina Herrera from the service department are the definition of customer service. Awesome individuals. They took care of me from start to finished. I will definitely recommend the dealership to a More

by bart2029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan, Karina Herrera
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Jun 03, 2024 -

BMW of El Paso responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Helpful
June 01, 2024

Great service like always. Samuel is always on top of what is going on with your vehicle while in service. More

by Swagelpaso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
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Jun 03, 2024 -

BMW of El Paso responded

Hi, thank you for sharing your positive experience! We look forward to your next visit! Take care!

Helpful
May 30, 2024

Dealership had my car for 5 days and the service center left my suspension loose or something else. Now I have to drive an hour back and give up another Saturday. More

by Disgruntled
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Bobadilla
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May 31, 2024 -

BMW of El Paso responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
May 30, 2024

Very professional, however my specialty tire was not in stock. Waited a week with out a loner. Staff were very friendly but it was an inconvenience as I only have one vehicle. The number of days did includ More

by Libby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina
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May 31, 2024 -

BMW of El Paso responded

Thank you for your feedback. We apologize for the inconvenience caused by the delay in getting your specialty tire and for not being able to provide a loaner vehicle. We appreciate your patience and understanding. We're glad to hear that our staff was friendly and professional during your visit. Thank you for choosing us.

Helpful
May 18, 2024

Very professional service, helpful staff and reasonable priced. The dealership is always willing to help and the cleanliness is always to admire. More

by sergiocampos007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Ibarra
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May 22, 2024 -

BMW of El Paso responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 15, 2024

I am so very happy to share with you my wonderful experiences with the dealership, particularly Heidi. She is truly wonderful and she knows the business side of automotive..., a class act. More

by jmbrudent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
Report | Print
May 17, 2024 -

BMW of El Paso responded

We're delighted to learn about your positive experience and the wonderful assistance provided by Heidi! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
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