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BMW of El Paso

El Paso, TX

Overview
Reviews
4.6
528 Reviews
Call Dealership (915) 778-9381
View Awards

6318 Montana Ave

El Paso, TX

79925

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Showing 528 reviews

September 09, 2026

Staff is very friendly and carina is great. Customer service and explanation of all services and what needs to be done. ✅ Thanks More

by perrykerney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina
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Sep 12, 2026 -

BMW of El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 09, 2026

They were very attentive and looked into any issues or concerns I had. Car was completed in a timely manner. More

by hector91castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Prieto
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Sep 09, 2026 -

BMW of El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

September 08, 2026

On point for 3 years. Courteous professional service. Reasonable pricing. Delivered on time as promised. Thanks👍 More

by LK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos and Karina
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Sep 09, 2026 -

BMW of El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

September 06, 2026

The Service advisors are great at their job, helping the customers out anyway they can! More

by Johnnycyril67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
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Sep 07, 2026 -

BMW of El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 04, 2026

Excellent service and great communication. Thank you for taking care of me Heidi! Highly recommend BMW El Paso . More

by Mando_harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi and Alex
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Sep 04, 2026 -

BMW of El Paso responded

Hello, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

September 03, 2026

Great helpful staff that answered all questions and did a wonderful job explaining options and taking care of issues in a timely manner More

by jrmachine1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam and Heidi
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Sep 03, 2026 -

BMW of El Paso responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 01, 2026

Great service department, great customer service and excellent attention to detail. Jahaira kept me informed throughout the service process and called me with details. More

by Julio César Nazario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahaira
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Sep 02, 2026 -

BMW of El Paso responded

Hello, we're happy you found Jahaira to be so supportive during your experience here at BMW of El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2026

Great professionalism and expertise from Sam Ibarra in the service department. He immediately got our vehicle into the service garage and had a CV courtesy vehicle available during our maintenance process More

by Sims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Ibarra
Print
Aug 29, 2026 -

BMW of El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 26, 2026

I had taken my vehicle for service before the warranty would lapse and you wou not accept it. Call me and I can elaborate. Sucks that you spent so much for the vehicle and you cannot honor the warranty. More

by Mioaxaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales-Oscar 3 years ago
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Aug 30, 2026 -

BMW of El Paso responded

We understand your frustration and appreciate the opportunity to clarify what happened. When you first brought your vehicle in to have the maintenance performed before your warranty expired, the service was still approximately five months early based on the manufacturer’s required time/mileage interval. The manufacturer’s maintenance coverage cannot be applied before the scheduled service interval, so this was not a matter of us refusing to honor your warranty or maintenance plan. Your maintenance plan remains valid as long as the required service is completed within the manufacturer’s specified time or mileage interval. In this case, the concern was simply that the vehicle was brought in too early for the service to be covered. We spoke with you directly and explained the situation, and we hope this clarification helps. We are always happy to work with our customers and honor the coverage available to them according to the manufacturer’s guidelines. Alejandra Hatorilaa S ervice Director BMW of El Paso ahatorilaa@Group1Auto.com

August 23, 2026

Heidi Withrow was professional, knowledgeable, attentive, and incredibly helpful. She provided excellent service and made everything seamless. More

by vegacolon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Withrow
Print
Aug 29, 2026 -

BMW of El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of El Paso! Feel free to reach out to us if you need anything. Have a wonderful day.

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