BMW of Devon

A singular focus on outstanding customer service. BMW of Devon has long had a superior focus on the customer in their service department. Ease of getting an appointment, loaner BMWs, and a facility w BMW of Devon has long had a superior focus on the customer in their service department. Ease of getting an appointment, loaner BMWs, and a facility where you drive into the service area and exit you car outside the elements help add to this. When you exit your car you are promptly greeted by someone who escorts you to a comfortable waiting area with coffee and snacks. Your service advisor then comes for you and goes over the work you wish to have performed and makes sure to cover all of your concerns. My service advisor, Bruce Baynard is knowledgeable, friendly, and professional. His service manager, Rich Hudak, is always available to speak to as well if Bruce is for some reason unavailable. They perform all work timely, properly, and deliver my car back to me as promised. BMW of Devon's sales department is just as customer focused. I recently purchased another new BMW, my first from this dealership which is under new management and had the pleasure of working with Tony Lukanski and Carolyn Cohen. I did a lot of price checking and didn't find a better deal anywhere. There was no haggling, games, or pressure, just one quote that turned out to be extremely competitive. The sales process was simple and they ordered my new car without even trying to steer me to a car with options/colors different than I wanted just because they might of had it in inventory. Carolyn kept me abreast of the progress of my build and my new car was delivered earlier than I expected, a pleasant surprise. Upon delivery Carolyn educated my wife and I on all of the features of the car so we could enjoy the best possible driving experience. When it came time to do the paperwork Frank Muto made the process quick and easy to understand. He is very proactive by even having my new insurance card on hand for me. My deal was exactly as quoted and they delivered everything they said that they would. This dealership makes you feel like part of their extended family. I also like that the people I mentioned in my review are all proud and passionate owners of BWWs, like myself. More

BMW OF DEVON Great experience from the owner to the service attendants. Finally a true BMW store on The Main Line!!! We will refer All our friends and family to t Great experience from the owner to the service attendants. Finally a true BMW store on The Main Line!!! We will refer All our friends and family to the dealership. More

Great Experience with purchase of 2nd X6 John Walden helped me purchase my first X6 three years ago and I went back again for my second one recently. John has always been very helpful and ac John Walden helped me purchase my first X6 three years ago and I went back again for my second one recently. John has always been very helpful and accommodating!! He makes the process fun and relaxed. In addition, Frank Muto and Tony Lukanski have been very very friendly, welcoming and helpful with all the financing. They explained everything to me throughly and spent all the time with me that I needed. I love BMW of Devon and have recommended them to my family and friends! More

Great experience! John Walden made leasing my new BMW a terrific experience. I would definitely recommend BMW of Devon & I will likely be a customer for life! John Walden made leasing my new BMW a terrific experience. I would definitely recommend BMW of Devon & I will likely be a customer for life! More

Will not return I recently was in the market for a certified pre-owned BMW. This was my first car purchase. Almost everyone I encountered at the dealership was helpfu I recently was in the market for a certified pre-owned BMW. This was my first car purchase. Almost everyone I encountered at the dealership was helpful and friendly. Carolyn was extremely patient and helpful while I test drove many different cars. When it came time to make a deal Demetri went to look at my trade in. When he returned inside he approached me with a condescending tone, even laughing at me at one point, and it seemed he was taking advantage of me due to my age. I ended up purchasing my car from another BMW dealer after they doubled Demetri's offer for my trade in with no hesitation. Unfortunately I will not even consider Devon BMW for my next purchase because of a bad experience with one employee. More

Great Service I thought that i would have the typical experience with the dealership until I met Gina----she is the most educated and informative sales rep out ther I thought that i would have the typical experience with the dealership until I met Gina----she is the most educated and informative sales rep out there when it comes to BMW automobiles-----so much so that we bought 2 cars from her and we are so happy that we did----she is always so helpful and easy to talk to and we will be lifetime car customers------all i can say is thanks More

Purchase of new BMW 328xd From the very beginning and throughout the entire process, BMW of Devon displayed exemplary customer service. I was keep aware of every step with pho From the very beginning and throughout the entire process, BMW of Devon displayed exemplary customer service. I was keep aware of every step with phone calls and emails. Both Kerry Simmons and Frank Muto spent extra time reviewing the entire car buying process and reviewing all of the features. When it comes time to buy my next BMW, my decision is clear -- BMW of Devon all the way. More

Unparalled Service! I have bought several cars from this dealership. When I moved out of state, I traveled all the way from OH just to get my car from them. It's always I have bought several cars from this dealership. When I moved out of state, I traveled all the way from OH just to get my car from them. It's always a pleasant experience. The staff is friendly and professional and my salesman John Walden is the best! More

I made a few new friends! Took delivery for a 2105 M4 BMW from BMW of Devon and simply put, the car has exceeded my expectations in every way. Not to be outdone however, was Took delivery for a 2105 M4 BMW from BMW of Devon and simply put, the car has exceeded my expectations in every way. Not to be outdone however, was the outstanding treatment I received from the Sloane team. It started immediately when I received an intro call from David Sloane himself –he jump started the process and within minutes of our conversation I received a call from sales team Member Chris Blazer. From that point on until the car was delivered, Chris provided me with not only attentive advice and prompt follow through, but showed a genuine care and interest that everything in the sales/procurement process was to my satisfaction. Chris’s professionalism validated my decision to come to BMW of Devon and I could not be more pleased. In closing, It’s not often that one goes through the auto sales or any sales process and in the end wants to befriend the staff . In my case, that is exactly what happened. Thanks to David’s call and Chris’s excellent customer care, I will look no further for my next BMW purchase. I unequivocally give BMW of Devon my highest endorsement to any prospective buyer. You could not be in better hands and who knows you might make a few new friends along the way! Special thanks to GM Tony Lukanski and BMW Genius Joe Narke. Tony took great pains to insure timely delivery and fulfillment of a high demand, limited availability custom automobile. Joe has shown unending patience in fielding my questions -which by the way he continues to do going so far as meeting me at my home. I would be lost without him. More

Excellent Customer Experience Working in a customer service environment, I look for the same quality of service from other businesses. Carolyn Cohen is a pure example of what custo Working in a customer service environment, I look for the same quality of service from other businesses. Carolyn Cohen is a pure example of what customer service is all about. From initial contact through email to delivery of the car was nothing less than exceptional. Thanks for a great experience! More