BMW of Devon

Purchase Review of our new BMW After having purchased 3 BMW's at another dealership, we purchased a new BMW from BMW of Devon. The experience was a very positive one. The salesman After having purchased 3 BMW's at another dealership, we purchased a new BMW from BMW of Devon. The experience was a very positive one. The salesman Kerry Simmons went above and beyond what was needed to consummate the sale, and I mean that in a positive way. Beside the fair deal that we negotiated with Kerry, he worked hard with BMW financial to get a credit of our last lease payment on our previous BMW even though it had been several weeks since the payment had been made. This for all intent and purposes lowered the cost of our new BMW even more. More

Best car buying experience I've ever had I needed to trade in my 6 month old Camaro convertible for a more "practical" 4-door as my daily driver. Since I live so close, I figured that I would I needed to trade in my 6 month old Camaro convertible for a more "practical" 4-door as my daily driver. Since I live so close, I figured that I would take a look at a BMW. I had met the used car manager, Demetri, back in the summer. I found him to be a great guy who really knows cars. Although I decided not to buy a used BMW then, and opted for the new Camaro, I came away impressed. I called and asked to speak to the new car manager. Tony picked up the phone and when I explained the situation, he gave me numbers right on the phone. I found him to be a straight shooter, so I made plans to go into the dealership. When I walked in, I walked through the store but nobody rushed out to greet me. I looked at a couple of cars on the floor and expected to be pounced on like typical dealers, but I was left alone. I started talking small-talk to a sales person while I waited for Tony and we hit it off. His name is John (I HIGHLY recommend John W). Tony came out and introduced himself and I mentioned that I'd like to work with John. No problem. I test drove a new 320xi AWD and had my 2014 Camaro appraised at trade in. I didn't feel that the 320 was for me, but the deal was great and Demetri gave me a fair appraisal on my Camaro. I walked out. No problem, no hard sell. The next morning I called Tony and said that maybe a late used model 5 series would be better for me. He gave me a few suggestions and then John followed up. After work I test drove a 2012 52xi AWD with 22k miles. I liked it enough and even through I was now buying a used car, they still gave me the same money for my Camaro. Since it was getting late we decided to finish the paperwork the next day. Paperwork was a breeze and I left with my new "practical" car... But Demetri promised to be on the look-out for a modest priced convertible, so stay tuned. All in all, the best car buying experience I've ever had. Ever. More

Traded 2010 Lexus for their 2008 BMW (lemon) I purchased a 2008 BMW from BMW of Devon and it had some issues. I took to another dealership and was told there was an oil leak. I returned to Devon I purchased a 2008 BMW from BMW of Devon and it had some issues. I took to another dealership and was told there was an oil leak. I returned to Devon and waited 3 hours for them to replace gasket for leak. They told me to go home because it would take too long and I should return two weeks later and they will give me a loaner. I said "my warranty would be over". They said "no problem, we will still honor it". I returned two weeks later and they made me use my insurance for a loaner. I left my vehicle and two hours later they called and said my car was ready. I returned the next day and they did not do anything. They gave me a bogus story that the oil was from a previous repair over one year ago and the gasket was still hard so there is no leak. I returned to other dealer and they said - there is still a leak. On yesterday my car started smoking from the oil leak and Devon does not want to repair. Even if I trade in the vehicle, I will lose over $1,000 due to the leak. I plan to go to court and report to MV since I gave them three (3) chances to resolve the problem and they refused. More

Great Experience Buying New BMW Had a great experience buying a new 528xi at BMW of Devon. I started online with Dan McCloy, one of the sale men, and he was highly responsive withou Had a great experience buying a new 528xi at BMW of Devon. I started online with Dan McCloy, one of the sale men, and he was highly responsive without being annoying. We discussed price and he gave me an excellent quote. After considerable back and forth, I went into the dealership and Frank Muto (the manager), John Walden and Lisa Puggi all took great care of me. They offered a fair price for my trade in and respected the price and terms that Dan had quoted. Ian took me through a thorough "genius" briefing of my new car. All in, a total of about three or four hours and I drove away with a full tank of gas. Very happy! More

second chance 8 months ago I've tried to make an appointment for service - a young lady was totally disinterrested in giving me one of the requested days and after 8 months ago I've tried to make an appointment for service - a young lady was totally disinterrested in giving me one of the requested days and after Asking her which other dayscwere available , I was told to call her back because she was busy so from that day on we were taking our cars to the Bala dealer. So last week I gave them a scond chance---Went to get a new SUV - 2 salesman were on the phone totally ignoring me, young ladies were on their computers not bothering lifting their heads up. After walking around for 10 minutes and than sitting in the dark gray x5 for a while I left. Since the place was taken over by Sloan the service became very poor.!!! More

BMW of Devon Rocks I just leased my 9th BMW in the last 25 years, 8 of which had come from the same dealership. Unfortunately the BMW dealership stayed loyal to and ha I just leased my 9th BMW in the last 25 years, 8 of which had come from the same dealership. Unfortunately the BMW dealership stayed loyal to and had bought my very first BMW from in 1989 (e30/M3) created a very frustrating and frankly unprofessional experience for me while shopping for my next BMW. HOWEVER, turns out things do happen for a reason...I was quite HAPPY I had decided to move on from my previous dealership and give BMW of Devon Hill a shot. I was coming to the end of my current BMW M3 lease(e92) when I met Dale Levin whom, was my sales advisor at BMW of Devon Hill and who ended up selling me the NEW M4. It was quite refreshing and pleasant to deal with Dale. His expert knowledge of BMWs and of the sales process made the entire experience enjoyable and pleasant. Most importantly, he followed through on making me a great deal and cementing my future business with Devon Hill. I am looking forward to becoming new loyal customer of BMW of Devon as I have been to BMW. If you are in the market for a BMW, you can not go wrong with BMW of Devon Hill Sales and Service department! More

"Customer Focused" I bought my second BMW from Dale Levin. He was friendly, helpful and went out of his way to make sure I purchased the right car. When I needed anothe I bought my second BMW from Dale Levin. He was friendly, helpful and went out of his way to make sure I purchased the right car. When I needed another BMW it was a no brainer...I had to buy another car from Dale! LC More

Great buying experience!!!! The reason that I bought my new vehicle from BMW of Devon, is because Dale Levin's patience. He made the whole process more smoother. The reason that I bought my new vehicle from BMW of Devon, is because Dale Levin's patience. He made the whole process more smoother. More

Great Experience Had a great car buying experience with Dale Levin at BMW of Devon. He helped us find the car that we wanted at a surprisingly good price. Very smoot Had a great car buying experience with Dale Levin at BMW of Devon. He helped us find the car that we wanted at a surprisingly good price. Very smooth transaction, and Dale did a great job showing the cars features. Great followup with a few add on items we asked for later. Thanks! More

Ultimate Buying Experience Chris Blazer made the car buying experience easy. It was so relaxing and easy i was sometimes skeptical and surprised. I still remember even a few wee Chris Blazer made the car buying experience easy. It was so relaxing and easy i was sometimes skeptical and surprised. I still remember even a few weeks after i placed my order for my car i would question myself if i had really bought it, was it that easy? He really made it simple, relaxing, and a great car buying experience. I was put in touch with Chris over emails and after a phone call with him i felt very comfortable with dealing with him, everything else was handled through emails and phone. I actually never stepped foot into the dealership until i had to trade my car in. The wait was grueling but Chris made it easy with updates and even photos when the car when it arrived. He was very patient with my questions and even gave me a lot of very good advice and information which helped me with my order. Car dealers often get a bad reputation but Chris really made my first BMW experience stellar with really really really good customer service. I once told myself i would never leave Audi because i had a great sales guy but Chris at BMW Devon really made this the ultimate buying experience. I cannot forget Frank Muto who is a true professional, he took the time to explain my financing to me, as well as all the options that i could purchase in terms of warranties and what not. I was surprised there was absolutely no pressure and he gave me a lot of tips and sound advice. Props to Chris and Frank, BMW of Devon and BMW. I will definitely recommend them without any reservation. More