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BMW of Devon

Devon, PA

4.8
916 Reviews
With the power of the Sloane Automotive Group we will be able to deliver all of the services and amenities that you would expect from a premium BMW Dealership in Devon, PA. Whether you are a new customer or someone who has been to this location before, we are looking forward to having an opportunity to WOW you with premier customer service and professionalism.
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20 Lancaster Ave

Devon, PA

19333

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Showing 916 reviews

November 11, 2024

Brian was very helpful and friendly. I plan to buy more cars from Brian and Devon. Loved the entire experience More

by brianjwelsh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Muto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

BMW of Devon responded

Brian, we're delighted to hear that you had such a positive experience with us at BMW of Devon! Thank you for your kind words and we look forward to assisting you with future car purchases.

November 11, 2024

I live in NJ and found my exact spec at BMW of Devon in PA. A 2024 M440i xdrive coupe. Brian Fergason was fantastic through the whole process. My finances were backed up a few weeks but Brian said don’t wo More

by Andrew.creative
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

BMW of Devon responded

We're delighted to hear that Brian made your experience at BMW of Devon smooth and stress-free, especially with such a special purchase! It's fantastic knowing you found the exact spec you were looking for. Enjoy every moment in your new 2024 BMW M440i xDrive Coupe!

October 30, 2024

This is my 5th transaction with Devon since 2015. I have always felt fairly treated from a personal and price perspective. I believe in relationships and Devon has done a fine job keeping my busine More

by robs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kerry Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

BMW of Devon responded

We're delighted to hear about your continued positive experiences with Kerry and the team at BMW of Devon! Building strong relationships is important to us, and we're thrilled that you feel valued both personally and price-wise. Thank you for choosing us time after time; we look forward to assisting with any future BMW needs!

October 15, 2024

I have purchased multiple vehicles from here, and the words excellence with flexibility come to mind. Always willing to work with the customer, present all options and scenarios and provide value above More

by craigrmurray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davante Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

BMW of Devon responded

Thank you for your continued trust in BMW of Devon, Craig! We're delighted to hear that our team consistently provides excellence and flexibility. We look forward to assisting with any future vehicle needs!

October 14, 2024

If I could give 10 Stars to Brian I would! Brian Ferguson and his staff at BMW of Devon were excellent throughout my buying process. My purchase was not your "typical" transaction as I am in F More

by Fcatano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Pucci
Oct 16, 2024 -

BMW of Devon responded

We're delighted to hear about your exceptional experience with Brian and the team at BMW of Devon! It's fantastic that they made your unique buying process smooth and stress-free, even from afar. Thank you for recommending us so highly, we hope you're enjoying every moment in your new BMW!

October 14, 2024

ZERO STARS- I recently dropped off my garage-kept, near-mint condition BMW for a 20-year-old airbag recall (yes, a liability for 20 years, and was just recently notified of a recall). The next day, a More

by Dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
will add names later if situation is not resolved
Oct 15, 2024 -

BMW of Devon responded

Dawn, I am truly sorry to see that your expectations have not been met. The car was damaged here after being backed off a parking stop where we did not park the car. We have replaced the bumper at a BMW collision center with brand new parts and the vehicle is now restored to a better condition than when it was parked here. You are now stating that we are responsible for damages to other areas of the vehicle that were not affected. I'm sorry we have been unable to come to a reasonable resolution at this time. Thank you, Kevin Ciccariello - Service Manager - 484-581-7241

Oct 15, 2024 -

Dawn responded

The damage caused at the BMW dealer was only partially fixed as there are still 2 deep scratches and several marks on the hood that were not there at drop off. The car has absolutely not been restored to a better condition, that is a LIE. Have your security check the cameras closely and you will see for certain that those scratches were not there. Also Kevin, do not contact me again and I will speak to your boss, your lawyer, or with the support of the police moving forward as I do not appreciate your disrespectful accusing tone when speaking with me on the phone. This was an extremely unprofessional experience and I expect BMW to take full responsibility for the damage caused; partial responsibility is not sufficient as it left my car significantly damaged.

Oct 15, 2024 -

Dawn responded

I will be filing a claim with the Better Business Bureau by the end of the week in addition to other avenues of justice if the remainder of the damage is not repaired this week. Hopefully others can learn from this awful experience and use another dealer for service! And TAKE PICTURES of your vehicle if you take the risk and drop it off at the BMW of Devon so you are not the next customer accused of lying and left with a damaged vehicle!

October 14, 2024

Army Brian and the entire team at Devon BMW helped me get my dream car. They were efficient, helpful and made the entire purchase experience pleasant…highly recommend Devon BMW ! More

by THEBORDAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

BMW of Devon responded

We're delighted to hear that Army Brian and the team made your dream car purchase a pleasant experience at BMW of Devon! Thank you for recommending us, and enjoy every moment with your new vehicle!

October 04, 2024

I had excellent experience at BMW of Devon. Good communications and following up. Absolutely recommend this place. More

by Xunjia1981
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kerry Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

BMW of Devon responded

Xunjia1981, we're delighted to hear about your excellent experience with us at BMW of Devon! Thank you for recommending our dealership.

October 04, 2024

Great personal service. Easy to deal with. I only buy cars from a Sloane dealership. Always first class. More

by Dmrodgersmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Muto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Todak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

BMW of Devon responded

Thank you for your loyalty and kind words about BMW of Devon! We're delighted to hear that our team consistently provides first-class service. We look forward to assisting with all your future car needs!

October 03, 2024

It wasn’t a very good experience for an oil change and a tire check. Service writer Jeff tried to talk me out of an issue that the technician had noticed and agreed that it was dry rot other three tires are More

by Just bad serves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff
Oct 03, 2024 -

BMW of Devon responded

It's disappointing to hear about your recent service experience. We strive for thoroughness honesty, and professionalism in our work, so it's concerning that this wasn't reflected during your visit. Please reach out if you'd like to discuss these issues further or need assistance resolving them; we're here to help make things right. Thank you, Kevin Ciccariello - Service Manager - 484-581-7241

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