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BMW of Devon

Devon, PA

Overview
Employees
Reviews
Vehicles
4.8
917 Reviews
With the power of the Sloane Automotive Group we will be able to deliver all of the services and amenities that you would expect from a premium BMW Dealership in Devon, PA. Whether you are a new customer or someone who has been to this location before, we are looking forward to having an opportunity to WOW you with premier customer service and professionalism.
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20 Lancaster Ave

Devon, PA

19333

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Showing 917 reviews

November 07, 2023

Labor rates are excessive compared to other local, non-dealer service locations. No consideration for replacing free of charge a factory defect tire that they installed. More

by Dan M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Nov 08, 2023 -

BMW of Devon responded

Dan, I'm sorry to read about your concerns regarding our labor rates and the issue with the tire. We aim for transparency in all aspects of our service, including pricing, so this feedback is important to us. I'd like an opportunity to discuss these matters further with you if possible. Please feel free to reach out at your earliest convenience. Thank you, Kevin Ciccariello - Service Manager - (484) 581-7341

November 03, 2023

Waited 2. 5 yrs for right brand/model to come along. My 2024 X5 50e was worth the wait. This is my first BMW, and I believe the best choice ever. BMW of Devon More

by Jeff
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kerry Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Muto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Jeff responded

Kerry, Jeff had the DealerRater account so it came up under his name, unfortunately. But the review came directly from me. Nancy F

Nov 06, 2023 -

BMW of Devon responded

Thanks for the glowing review, Nancy! We're thrilled to hear that Frank, Kerry, and the team at BMW of Devon ensured your car-buying experience was a huge hit. It's our goal to ensure each customer feels accommodated throughout the process and we wish you many happy miles ahead in your brand-new 2024 X5 50e!

September 15, 2023

Well run operation. Esponsive. Quick turnaround. I always feel taken care of. Thank you again. More

by Jkane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou
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Sep 18, 2023 -

BMW of Devon responded

This feedback means a lot to us! Thank you for choosing BMW of Devon and for sharing your experience. Drive safely until we see you again!

September 07, 2023

Very helpful and accommodating. Had vehicle ready when promised and went over everything so we understood how to operate the vehicle More

by renatoluongo23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kerry Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

BMW of Devon responded

We're glad to know you found our team at BMW of Devon helpful and accommodating. Thanks for sharing your experience!

August 29, 2023

At times service takes longer than expected but work is always excellent and that begins with the service representative until the end. More

by Barry.elson007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service / customer representative; person that delivered car back to me.
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Aug 29, 2023 -

BMW of Devon responded

Barry, we appreciate your patience and understanding with our service times at BMW of Devon! Our team is always committed to delivering excellent work for you from start to finish. Thanks for the review!

August 22, 2023

Excellent service. They got me in for a check up and tires before a road trip when scheduling was very tight. Jeff my advisor always in touch and good communication. More

by Dperrymore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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Aug 22, 2023 -

BMW of Devon responded

Thanks for putting your trust in Jeff and the team at BMW of Devon to get the job done! It's always our aim to ensure you feel accommodated. Until next time, drive safely!

July 29, 2023

Great customer service, Eric always goes over and above for all of my car needs. Thank you again! More

by LoriDeFelice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Shurr
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Jul 31, 2023 -

BMW of Devon responded

We are grateful to see such wonderful feedback for Eric and the BMW of Devon team! Thank you for trusting us with your vehicle needs. Until next time!

July 21, 2023

Matt and Kerry make the difference and would never buy a Car or Sav without them More

by Mjs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kerry Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Belcher
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Jul 21, 2023 -

BMW of Devon responded

We are delighted to see that Matt and Kerry have gone above and beyond to earn your business! Thank you for supporting BMW of Devon and we will see you next time!

June 27, 2023

Sent 4 emails and Tex message on return calls going elsewhere to get what I want More

by Hartshornepaul
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Anthony Phiri
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2023 -

BMW of Devon responded

It's hard to see you weren't satisfied with your experience. This does not sound like the responsive and communicative team I know, and I apologize for any inconvenience it may have caused you. If you are willing, I would appreciate the opportunity to learn the details of your experience so we can improve going forward. Please reach out when you have the chance. Thank you, Mike Todak - General Manager - 610-687-9350

June 24, 2023

quick, easy and painless! Kerry did a great job of explaining the features. I am 56 and this is the first time I have purchased a vehicle from a dealer and based on this exper More

by arborgene
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kerry Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

BMW of Devon responded

We're so glad you had a great experience with us, and congratulations on your new X3! Thank you for choosing BMW of Devon as your dealership. We appreciate your feedback and look forward to serving you again in the future. Enjoy the ride!

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