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BMW of Darien

Darien, CT

Overview
Employees
Reviews
Vehicles
4.8
2,209 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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140 Ledge Rd

Darien, CT

06820

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Showing 2,209 reviews

February 07, 2024

Visiting for an annual checkup, the experience was uncomplicated with great service: from the professional and detailed explanations from Daniel the service technician to the super courteous drivers More

by Patrick B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

BMW of Darien responded

Patrick, it's wonderful to know that your annual checkup at BMW of Darien was a smooth experience. We pride ourselves on our efficient and professional service - thanks for noticing!

February 07, 2024

I leave My BMW X5 Diesel at Darien CT dealer for a diagnostic, Showing in my dashboard a message saying ‘ wrong fluid added on exhaust system’ , they kept for 9 day just to gave me the diagnostic, the More

by Celinchef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

BMW of Darien responded

Celinchef, I'm sorry to read about your experience. We aim for efficient and trustworthy service so it's disappointing to see we fell short of this. Your feedback is important in helping us improve our processes moving forward, and if you're open to discussing this further, please reach out at a time that works best for you. I'd appreciate the chance to earn back your confidence. Thank you, Trevor Martin - Service Manager - 203-662-2027

February 06, 2024

My check engine light goes on often and even though my warranty is up they fixed the issue with charge! More

by Jroos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

BMW of Darien responded

We're glad to know that our team at BMW of Darien was able to assist with your check engine light issue. We appreciate the positive feedback and are here for any future needs you may have!

February 06, 2024

Honest, helpful, transparent, not pushy, better deal than anywhere else we looked. Car buying the way it should be! More

by JWK321
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yussef Warde
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Feb 06, 2024 -

BMW of Darien responded

We're delighted to know you found our service at BMW of Darien honest, helpful, and transparent. We strive for a hassle-free car-buying experience! Thanks for choosing us and enjoy your new ride!

February 06, 2024

Professional & responsive to my concerns They examined the car & made constructive suggestions on dealing with the problem. I would definitely recommend & use them for my BMW in the future. More

by saunderscapital
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

BMW of Darien responded

We appreciate your positive feedback! Our team at BMW of Darien is always here to help with any concerns and provide the best possible solutions. We look forward to assisting you in the future when needed!

January 31, 2024

Smooth experience from setting up appointment's through updates on the work being done with video all the way to reviewing your bill. More

by pgsaridakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

BMW of Darien responded

We're glad to know your experience at BMW of Darien was smooth from start to finish. We appreciate the positive feedback and are here for any of your future needs!

January 31, 2024

Great service at this dealership. Good supply of loaner Vehicles. Problems fixed right the first time. More

by MHC IX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Monick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

BMW of Darien responded

We're glad to know you had a great experience at BMW of Darien and that our service met your expectations. Thank you for the positive feedback!

January 26, 2024

Service was very Honest and understanding of the situation. They fixed the problem and found other potential problems. More

by tom c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

BMW of Darien responded

We're glad to know our team at BMW of Darien was able to provide you with honest and understanding service. We always aim for thoroughness in addressing any issues your vehicle may have. Thanks for the positive feedback!

January 17, 2024

Hily regarded dealer who supports the community. Service was timely and. Complete. Provided transport home both ways More

by twtay37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Martinez
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Jan 17, 2024 -

BMW of Darien responded

We're glad to know you had a positive experience with us at BMW of Darien! Our team always strives for timely and complete service. Thank you for your support, we appreciate it!

January 16, 2024

Jaime was very helpful and the rest of the team worked together to make things easy for me. More

by Dwrowley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

BMW of Darien responded

We are glad to hear that Jaime and the team made the process easy for you. Thank you for choosing BMW of Darien!

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