Barbara Monick

Amazing experience at BMW Darien. We worked with Barbara and she provided such an excellent customer experience from first call through vehicle delivery. She was attentive, detail ori We worked with Barbara and she provided such an excellent customer experience from first call through vehicle delivery. She was attentive, detail oriented, knowledgeable about several vehicle customization processes and helped to ensure our transaction was completely smooth. No hiccups! When picking up the car, the whole staff at BMW Darien was wonderful and the building is very elevated compared to some other local BMW dealers. 10/10 experience - thank you Barb and BMW Darien! More

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My BMW X4 was in for unscheduled service. I spoke with the Service Manger a few times, but his ongoing attention to this matter, including his follow-up explanations when I picked up the car I spoke with the Service Manger a few times, but his ongoing attention to this matter, including his follow-up explanations when I picked up the car after the service, was above and beyond what I would expect. This was all very much appreciated. After reading through the service invoice in detail the next day, I sent a follow-up thank-you note to express my sincere gratitude. The service is truly a step above the competition! More

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They need to provide better technological instruction on new BMWs. Picking up the new car was NOT an enjoyable experience. They should offer technology instruction classes for new car owners, as many quest new BMWs. Picking up the new car was NOT an enjoyable experience. They should offer technology instruction classes for new car owners, as many questions come up after using the car. Once the purchase is finished, you never hear from the dealer. Terrible customer relationship building. More

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Vincent is knowledgeable, honest, friendly & professional. When I missed the texts & emails, he thankfully called me for my sign off on the work needed. I felt confident working w him. professional. When I missed the texts & emails, he thankfully called me for my sign off on the work needed. I felt confident working w him. More

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I have been getting my BMWs here since 2002. The staff is always helpful, friendly, and knowledgeable. I would highly recommend this dealership. The staff is always helpful, friendly, and knowledgeable. I would highly recommend this dealership. More

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Very professional, personable, and thorough. The overall environment of the dealership was well-kept, clean, and up ti date. The overall environment of the dealership was well-kept, clean, and up ti date. More

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Sebastian and Anderson made the entire vehicle lease process seamless and painless. What an Awesome experience. My wife loves her new Electric vehicle. process seamless and painless. What an Awesome experience. My wife loves her new Electric vehicle. More

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I had been contemplating buying an x3 for a while and had looked at a few at other dealers but never made the move. Barbara and Darien BMW was recommended to me and I felt comfortable at the dealership. .Ba looked at a few at other dealers but never made the move. Barbara and Darien BMW was recommended to me and I felt comfortable at the dealership. .Barbara was extremely accommodating and explained the options on the car to my satisfaction. Since I had not purchased a car in some time there were numerous options I was not familiar with. The car was ready for me when promised and the purchase went very smoothly. I am very pleased with my purchase and recommend Barbara and Darien BMW highly. More

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Excellent dealership. If customer wants to negotiate, even the most experienced salesperson appears to have minimum latitude, only the sales manager appears to be able to If customer wants to negotiate, even the most experienced salesperson appears to have minimum latitude, only the sales manager appears to be able to really negotiate. Service department is thorough, but the telephone system is difficult and Bill Skornanek, a “director of Service & Parts”, is not customer friendly. In early July, I made a service appointment for July 9 and was offered “valet” service (meaning car pick up and delivery). On July 6, the “valet” service would not be available. I agreed instead to drop off the car on July 8 and was promised that somebody would drive me home. When I arrived on July 8, maybe a few minutes past 6pm, Skorvanek said that neither he nor his two employees who were chatting with me could drive me home even though I live a 3 minutes drive from the dealership. I think skorvanek should be fired. More

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Barbara and Ardit made this one of the easiest and professional car buying experience! Would definitely recommend them along with the dealership. professional car buying experience! Would definitely recommend them along with the dealership. More

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