Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Darien
Darien, CT
2,014 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,014 reviews
August 04, 2023
I had a break job coupon for $50 so I decided to use it. During vehicle drop off interview I was quoted around $277 excluding tax and discount coupons to do the break fluid change so the $50 would be disco During vehicle drop off interview I was quoted around $277 excluding tax and discount coupons to do the break fluid change so the $50 would be discounted from $277, so I was told. When I picked up the car apparently the discount could not be applied and on top of that I was charged $56 for performing a "standard reset scope" even though I specifically stated that I only need to do the break fluid change, so I ended up paying $320 total for the break fluid change. My suggestion to the dealership if you are going to disregard what customer needs and still do other services on the vehicle, clearly state that to the customer. And if you are sending out coupons to allure them, you should really honor it. Sure the guys at service department are nice, but that's besides the point.. so 2 stars. More
by Love2Bike
Employees Worked With
August 03, 2023
Excellent customer service with my recent purchase from Chris at BMW Darien …thank you so much! Chris at BMW Darien …thank you so much! More
by DWest
August 01, 2023
Worst dealership experience ever. Rude and unprofessional. Didn't fix what they were suppose to. In fact created damage and they claim no responsibility. If you have no issues and Rude and unprofessional. Didn't fix what they were suppose to. In fact created damage and they claim no responsibility. If you have no issues and everything is picture perfect than this is an ok dealership. Have an issue or a complaint. You are better of pounding sand than seeking a fair resolution. Live and learn. So readers know I am objective. I bought a new 2023 BMW 540XI in New Jersey in 01/23. Got home, in Connecticut, and car was dead in driveway 2 days later. BMW of Darien, (Connecticut) stepped up and got me a loaner and my car back on the road very quickly. My luck of good service unfortunately did not last. Luckily for me there are several other reputable BMW dealers in this area. More
by dgcpa1
Employees Worked With
Other Employees :
Matt Cosgrove
July 29, 2023
Everyone I dealt with was kind and friendly. The work was done at a reasonable time The work was done at a reasonable time More
by Uraluc
July 28, 2023
Very clean. Good service. Customer focused and responsive. Addressed concerns and helpful to me. Thanks BMW. Good service. Customer focused and responsive. Addressed concerns and helpful to me. Thanks BMW. More
by Cmbrooks
Employees Worked With
July 28, 2023
Very attentive and knowledgeable service. No waiting time. Everything as expected plus more. Thank you very much! No waiting time. Everything as expected plus more. Thank you very much! More
by bobbiwhitebook
Employees Worked With
July 28, 2023
Once there was great. Just at start confusion with my reservation time. After that everything went as promised Just at start confusion with my reservation time. After that everything went as promised More
by Kathy
Employees Worked With
July 28, 2023
Professional and above-board sales. Easy and clean transaction overall. Will go back there if I ever want another BMW. Easy and clean transaction overall. Will go back there if I ever want another BMW. More
by Shar Kabir
July 28, 2023
Seb was absolutely fabulous. I have leased and purchased a lot of cars in my life and Seb was the cream of the crop I have leased and purchased a lot of cars in my life and Seb was the cream of the crop More
by Feggelle
Employees Worked With
