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BMW of Darien

Darien, CT

Overview
Employees
Reviews
Vehicles
4.8
2,014 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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140 Ledge Rd

Darien, CT

06820

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Showing 2,014 reviews

December 15, 2023

Excellent service. Very professional and personable service. Never hurried. Always takes the time to inform or explain to you and answer your concerns. The staff is v More

by rosemary.casson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi DeVoto
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Dec 18, 2023 -

BMW of Darien responded

Rosemary, we're delighted to know you found our service at BMW of Darien professional and personable. Our team always aims to provide informative, respectful assistance without rushing. Thank you for your kind words!

December 14, 2023

Great service and informative of time and costs. Parts took longer than expected but had a loaner. More

by lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi
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Dec 14, 2023 -

BMW of Darien responded

Lisa, thank you for leaving BMW of Darien a five-star review! We are thrilled that our team was informative and timely. Your patience with our parts order is appreciated, and if you need anything else, please let us know!

December 14, 2023

Dealership is in a convienent location, service team is helpful and friendly. Loaners are provided upon request. More

by VM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

BMW of Darien responded

We appreciate your feedback! It's great to know that our location, service team, and loaner policy met your expectations at BMW of Darien. Thanks for choosing us!

December 14, 2023

Fast efficient they were able to provide me with a loaner sans charge Car was quickly repaired and washed More

by MarkG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

BMW of Darien responded

Mark, we're glad to know you had a quick and efficient experience at BMW of Darien. We always aim for top-notch service! Enjoy your freshly repaired and washed car!

December 14, 2023

We have been using BMW of Darien for 30 years and they have always been efficient, reliable and very courteous. In service, I like how they send a video of the car inspection which shows exactly where the More

by mailpicache
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mortenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

BMW of Darien responded

Your loyalty to BMW of Darien means the world! It's great to see our efforts in providing efficient, reliable service and personal attention don't go unnoticed - thanks for your high recommendation!

December 12, 2023

Jaime is terrific! Honest, patient, respectful, knowledgeable. I’m in good hand when he’s in charge-huge relief! More

by carrierubinstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

BMW of Darien responded

Carrie, we're delighted to know that Jaime provided you with such a positive experience at BMW of Darien. We appreciate your feedback and look forward to serving you again in the future!

December 11, 2023

did a oil change it took three hours, and then they overfilled the oil had to go back on Monday to redo it again: My car was making a rattling noise More

by cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

BMW of Darien responded

Cynthia, we apologize for the inconvenience you experienced during your oil change at BMW of Darien. We're committed to improving our service and appreciate your patience as we worked to rectify the issue. Thanks for bringing this to our attention!

December 11, 2023

Communicate well on issues with car, timing and delivery . Loaner car available. Thorough review of repairs needed and condition of car. More

by Tom Epes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
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Dec 11, 2023 -

BMW of Darien responded

Tom, we appreciate your feedback about our communication and loaner car service at BMW of Darien. Thanks for your suggestions—we hope to have the opportunity to assist you in the future.

December 06, 2023

I was very pleased with my service and the quick turnaround for an unexpected repair. More

by jkegarch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Skorvanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Darien responded

Thank you for reviewing BMW of Darien! We are delighted that your visit went smoothly. Safe travels!

December 06, 2023

Excellent service delivery without leaving my house. Thank you BMW if Darien for offering this service on a recalled matter and sending a very professional and personable technician. Between Vince Pampe More

by Lauri H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Goldstein
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Dec 06, 2023 -

BMW of Darien responded

Lauri, we're glad to know that Vince and Brad provided you with excellent service at BMW of Darien. We always aim for a smooth experience, especially when it comes to recalls. Thanks for your kind words!

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