BMW of Crystal Lake

First time BMW buyer, incredibly friendly staff Felt like family. Patient & informative throughout my entire purchase process. Not your typical mega-dealership, customer focused home-town feel defin Felt like family. Patient & informative throughout my entire purchase process. Not your typical mega-dealership, customer focused home-town feel definitely a plus for me. More

Great service! All employees were very helpful in our car buying experience at Anderson BMW. Pricing was very competitive! They were all helpful in letting us test m All employees were very helpful in our car buying experience at Anderson BMW. Pricing was very competitive! They were all helpful in letting us test many cars so we got the right car for us. More

Excellent customer service! Top Notch overall experience! I will now be a customer for life after my experience at this dealership. Bob Miller took care of me and made the stressful experience of buying a car I will now be a customer for life after my experience at this dealership. Bob Miller took care of me and made the stressful experience of buying a car, quite the exact opposite. This business operates with professionalism and class, as the overall experience was completely guest centric, coupled with a welcoming environment! Best BMW dealership I’ve ever encountered and Bob Miller exceeded my expectations with service and an amazing client experience. I will refer and recommend this dealership, and now be a life long client and returning customer. Thank you for not only a beautiful car, but a memorable and extraordinary experience!!!! More

Excellent Service From start to finish, the process was very seamless. No issue to report. Heather and Michelle were excellent sales consultants. Tim was great putting From start to finish, the process was very seamless. No issue to report. Heather and Michelle were excellent sales consultants. Tim was great putting all my concerns to rest. These are the reasons I would recommend this dealership and staff. Forever a BMW owner. More

530i lease upgrade 430i My 530i lease went full term. The team helped us custom order a new 430i. The experience was a pleasure. The entire staff made us feel welcomed and My 530i lease went full term. The team helped us custom order a new 430i. The experience was a pleasure. The entire staff made us feel welcomed and important. More

Requested review I believe my salesperson was named Heather, she was knowledgeable and pleasant. She is scheduled to return my car and help me with the technology of I believe my salesperson was named Heather, she was knowledgeable and pleasant. She is scheduled to return my car and help me with the technology of my new (used) vehicle purchased. Finance person Rich was fine. I have had issues with this dealership in the past from previous purchase and am hopeful that future relationship will be smooth. Reviews and communication are not my forte 🧐 *** This form is requesting I respond to recommendation of dealership, will not process without checking the box, therefore I am going to base on previous issues. I am hopeful that ongoing relationship will change my perspective. More

Great customer service. Professional Gale was a delight to work with. Courteous, professional. No high pressure sales tactics which I greatly appreciated. All staff friendly and helpful. Gale was a delight to work with. Courteous, professional. No high pressure sales tactics which I greatly appreciated. All staff friendly and helpful. Would highly recommend. More

Great Dealer Great cars, close to home I thought the salesman, Bob Miller, was knowledgeable and did his best to help me get the car I wanted. Bob is not a pressurized salesman, easy to wor I thought the salesman, Bob Miller, was knowledgeable and did his best to help me get the car I wanted. Bob is not a pressurized salesman, easy to work with. The process did take 3+ hours though. I enjoyed looking at my future purchases while waiting. Went back a couple days after the purchase and Heather did a great job of teaching me the technology included with the car. She was very knowledgeable and a big help. I look forward to going back when needed. More

Terrific experience! The wonderful and thoughtful staff created a very enjoyable vehicle purchasing experience! They showed me every feature of the SAV I was buying and m The wonderful and thoughtful staff created a very enjoyable vehicle purchasing experience! They showed me every feature of the SAV I was buying and made sure I was fully understanding of all of its benefits. More

Always easy We have purchased our first BMW almost 2 years ago from this dealership and had the stress free experience with the transaction. It was smooth sailing We have purchased our first BMW almost 2 years ago from this dealership and had the stress free experience with the transaction. It was smooth sailing from the sales to the financing. We were very satisfied with the service that we went back a day decided to buy another BMW. The service that we got this time is even better. The ease of the transaction, the warmth of our BMW genius Heather makes the experience fun. The financing manager Rich is also very easy to deal and explained the whole process simply. Another happy and satisfied car buyer from this dealership. More