BMW of Crystal Lake

Have never had a dealership/salesman work so hard for me. Gale Erken sincerly understood my concerns, wants and worked very hard to take care of me. I would recommend Gale with absolutely no reservation. Gale Erken sincerly understood my concerns, wants and worked very hard to take care of me. I would recommend Gale with absolutely no reservation. More

This is my seventh BMW purchase from Anderson Motors. They have always taken very good care of me, and I know many of the people who are there and they are always friendly. To trade in my X3 for a new X3 They have always taken very good care of me, and I know many of the people who are there and they are always friendly. To trade in my X3 for a new X3. More

Outstanding service, from my first step in to show room to the delivery. I would recommend Anderson BMW to everyone! Wishing all a successful 2020. to the delivery. I would recommend Anderson BMW to everyone! Wishing all a successful 2020. More

First class Mazda dealership! If you’re looking for top-notch customer service Anderson motor company is amazing! Bob Miller was knowledgeable courteous and helpful. Bob made purch If you’re looking for top-notch customer service Anderson motor company is amazing! Bob Miller was knowledgeable courteous and helpful. Bob made purchasing a new car a delightful experience from start to finish. I highly recommend this professional client advisor and the dealership for your next new car! More

Very kind staff and attention to detail. Very happy with my new car purchase. Bob was a great help during the sales process.Thank you BMW. my new car purchase. Bob was a great help during the sales process.Thank you BMW. More

Excellent, best buying experience I’ve had. They answered all my questions, even bringing in a service rep to answer questions about common mechanical issues. all my questions, even bringing in a service rep to answer questions about common mechanical issues. More

BMW of Crystal Lake sets the standard of exceptional service I have purchased three BMW's over the past 15 years from BMW of Crystal Lake. Their professionalism and friendly service set the standard for other de I have purchased three BMW's over the past 15 years from BMW of Crystal Lake. Their professionalism and friendly service set the standard for other dealerships to achieve. The entire staff from the Client Advisor, Internet Coordinator, Sales Manager, and the BWM Genius Representative were extremely friendly with a no pressure sale. Combine all of this with an outstanding Service Department you can't go wrong. I highly recommend BMW of Crystal Lake. More

Got a great car at a great price but it took forever. They were nice, friendly but very slow and a little disorganized. It was almost two hours before I actually got to see the car that I drove 80 miles They were nice, friendly but very slow and a little disorganized. It was almost two hours before I actually got to see the car that I drove 80 miles to come see. And when my offer and financing was approved, it was almost another two hours until I met with the business manager. There was also a discount that I was lead to believe would be applied in full but was then reduced by half until I objected. Not the best buying experience. More

We loved your dealership. The sales people were very friendly and knowledgeable. Gale was our primary contact and I really enjoyed working with him. Erin Canova is awesome!!! My wife said it was great t friendly and knowledgeable. Gale was our primary contact and I really enjoyed working with him. Erin Canova is awesome!!! My wife said it was great to work with a dealership that had so many women on staff-she said it made her more comfortable to work with women. More

TURNING AN UGLY SITUATION INTO A POSITIVE EXPERIENCE A week ago I was a very angry BMW owner. I had purchased two BMW's from Anderson in the past. I consider myself a BMW groupie because I have been driv A week ago I was a very angry BMW owner. I had purchased two BMW's from Anderson in the past. I consider myself a BMW groupie because I have been driving BMW's since the 80's. I had faith that my 2007 X3 with 175,000 miles would go the distance to 300,000. This would not happen without investing thousands to correct major problems resulting in my major complaint with BMW of Crystal Lake. I was ill advised to keep my 2007. I was ready to purchase a Toyota simply because of the low maintenance. But then I spoke with Derrick thanks to the perseverance of Leah and he truly listened to my complaints. He researched the problem and his major concern was to restore my faith in the BMW product. Well done Derrick! You set me up with Heather. Heather has the skills of a professional counselor, educator and trusted advisor. She worked some magic for me. Found EXACTLY the X3 I wanted right down to the year 2017. I felt this dealership truly cared about my emotional connection to BMW and went out of their way to insure my loyalty to the product would continue. Wrapping up my experience (kudos to the finance guy) I met with Michelle. This one, like Heather, is gifted in bridging the generation gap. The patience she demonstrated "teaching" technology was unparalleled. More